Messaging Technician - Chicago Area

Job Description 

• Good written documentation skills and demonstrable experience of documenting systems and procedures
• Ability to communicate to all levels of audience and structure messages in keeping with the listeners experience, background and expectation.
• Ability to adapt to a fast paced and ever evolving business and technology landscape.
• Ability to collaborate and work with team members in and out of the Messaging environment spanning multiple geographic sites and various lines of technology platforms.
• Ability to organize task and set priorities with minimal supervision while raising awareness to issues or conflicts before it impacts deadlines and goals.
• Detail-oriented individual who can manage his/her own time.
• Experience with and wiliness to follow a strict change management and incident tracking process.
• Passion for providing outstanding support for inbound incident tickets, as well as foresight to keep things running smoothly by utilizing monitoring systems such as SCOM; must know when to work independently, and when to escalate.
• Excellent troubleshooting skills with a scientific approach to problem investigation and resolution.
• Disciplined in operating in a secure environment without standing admin access and the ability to develop workflow following strict security guidelines and best practices

Requirements:
•            Microsoft Exchange 2016 and 2010
•            Microsoft Skype for Business 2019 or Microsoft Lync 2013
•            Active Directory and Azure AD
•             Ethical Wall Solutions such Verint/Verba
•            Enterprise Vault 12
•            PowerShell scripting
•            Secure Email Gateways (MS O365/EOP, Forcepoint)
•            Windows Server 2012



General understanding of the following:
•            BES12 or BES10
•            GOOD Work or Good For Enterprise
•            ADFS, Ping and DirSync
•            Certificates, DNS, DHCP and GPOs
•            VB scripting
•            Windows Server 2012 and 2016