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(Päivitetty 2022-03-12)Optimering resourcestyring/-planlægning
Holbæk, Denmark
Äidinkieli Danish, English
- 20 års erfaring med it ledelse
- 15 års erfaring med Resource Management
- 10 års erfaring med opbygning af nye afdelinger
Taidot (33)
CAPACITY PLANNING
DETAIL-ORIENTED
DEPLOYMENT
Vendor Management
TEAM PLAYER
Change Management
MENTORING
BEST PRACTICES
CUSTOMER SERVICE
SCHEDULING PROCESS
SCHEDULING
SUBJECT MATTER EXPERT
BUSINESS SERVICES
STAFFING
CAPACITY MANAGEMENT
FORECASTING
METRICS
NEW HIRES
HEALTHCARE
COACHING
SALES ORGANIZATION
CONTRACTS
QA
HUMAN RESOURCES
HELPDESK
PRICING
SALES REPS
PROPOSAL WRITING
APS
PR
RETAIL SALES
SHIPPING
PUBLIC RELATIONS
Yhteenveto
A dedicated and compassionate subject matter expert within Resource and Capacity Management.
Extensive knowledge and experience with starting cross-functional Resource Management Offices (RMO)
from scratch, and implementing new processes and tools to streamline staffing processes and optimize
utilization with focus on driving revenue.
A highly enthusiastic team player with the desire to work in a dynamic environment. A pragmatic self-
starter with an entrepreneurial spirit, and highly cultivated interpersonal skills; detail-oriented but see the
big picture. Providing outstanding customer service, working proactively, and enjoy thinking outside the
box. Excellent in communicating at all levels and have organizational flair with the will and determination to
exceed targets and be successful. Thrive with mentoring and coaching consultants.
Työkokemus
Founder and Managing Director of The Resource Manager ApS
2021-03 - 2021-03
Denmark The Resource Manager has been my dream for many years. Combining what I love with being my own boss. Over the years as a Resource Manager and Capacity Manager, I have seen what a great impact good resource and capacity management have on an organization and its people. My mission is to keep implementing my best practices.
• Accomplishments: o Managing my former position and team at Synchrogenix. Implementing our Resource Management strategies within their European acquisitions.
o Advising smaller startups on how to structure and optimize their resources.
• Accomplishments: o Managing my former position and team at Synchrogenix. Implementing our Resource Management strategies within their European acquisitions.
o Advising smaller startups on how to structure and optimize their resources.
Ass. Director, Resource Management • Synchrogenix/Certara
RMO in Synchrogenix Regulatory Services
2020-03 - 2021-03
Remote Establishing a new cross-functional RMO in Synchrogenix Regulatory Services (+200 people).
Implementing new processes to optimize resource utilization and driving teams to meet project deliverables in a timely and efficient manner. Manages a Global RMO team of five people (two in Philippines, three in US).
• Accomplishments: o Implementing new staffing processes and tools to streamline time to staff and increase efficiency across the Regulatory Services teams.
o Successfully introduce the organization to third party contractors to meet the need for a flexible workforce.
o The RMO is now the center of the wheel in the daily operations and single point of contact for all staffing related issues.
Implementing new processes to optimize resource utilization and driving teams to meet project deliverables in a timely and efficient manner. Manages a Global RMO team of five people (two in Philippines, three in US).
• Accomplishments: o Implementing new staffing processes and tools to streamline time to staff and increase efficiency across the Regulatory Services teams.
o Successfully introduce the organization to third party contractors to meet the need for a flexible workforce.
o The RMO is now the center of the wheel in the daily operations and single point of contact for all staffing related issues.
Manager
Resource Management Office
2017-07 - 2020-03
Establishing a new cross-functional Resource and Capacity Management Office in Hillrom's Care Communications Services (+200 people). Optimizing resource utilization and driving revenue.
• Accomplishments: o Implementing new processes and metrics to optimize resource utilization.
o Introducing external partner resources for an improved capacity balance.
o Building and implementing a new simpler pricing model for the Education Services Team to meet Customer requests and drive higher revenue. Increased revenue with 35% in FY19.
o Enforcing new time reporting metrics for 130 resources across multiple business units, and implementing new performance metrics.
• Primary focus on optimizing resource allocations by working closely with Sales, project teams and Resource Schedulers. Have optimized the scheduling process to increase margins and reduce travel cost; implemented rescheduling and cancellation policies; introduced a new account alignment, and revised deliverables.
• Mentoring and coaching consultants and business managers in relations to new hires, deliverables and Customer engagements.
• Successfully set up a new collaboration with a business partner to utilize external resources to better balance demand and supply.
• Implementing new utilization metrics, and time reporting for 130 resources. Data used to support better projects, pricing and optimize utilization.
• Project Manager on a new Capacity Model in PowerBI.
• Accomplishments: o Implementing new processes and metrics to optimize resource utilization.
o Introducing external partner resources for an improved capacity balance.
o Building and implementing a new simpler pricing model for the Education Services Team to meet Customer requests and drive higher revenue. Increased revenue with 35% in FY19.
o Enforcing new time reporting metrics for 130 resources across multiple business units, and implementing new performance metrics.
• Primary focus on optimizing resource allocations by working closely with Sales, project teams and Resource Schedulers. Have optimized the scheduling process to increase margins and reduce travel cost; implemented rescheduling and cancellation policies; introduced a new account alignment, and revised deliverables.
• Mentoring and coaching consultants and business managers in relations to new hires, deliverables and Customer engagements.
• Successfully set up a new collaboration with a business partner to utilize external resources to better balance demand and supply.
• Implementing new utilization metrics, and time reporting for 130 resources. Data used to support better projects, pricing and optimize utilization.
• Project Manager on a new Capacity Model in PowerBI.
Senior Resource and Capacity Manager
Symphony Health
2015-09 - 2017-06
Full responsibility for implementing Resource Management across six departments in Consulting & Services (150 consultants). Successfully deployed NetSuite OpenAir with +150 users.
• Accomplishments: o Increasing efficiency across the teams in Consulting & Services through effective management of resources.
o Developing and implementing new tools and metrics to measure utilization, project profitability and forecasting. Developing capacity planning and workforce strategies for SLT.
• Implementing Resource Management across six departments in Consulting and Services. Deploying processes to build a common framework for the teams. Implementing Resource Management also requires changing the organization structure and streamlining the operational processes.
• Project manager on the implementation of NetSuite OpenAir. The platform was chosen based on my findings and recommendations.
• Part of the Consulting Management team, and manages daily staffing and operation together with the teams.
• Accomplishments: o Increasing efficiency across the teams in Consulting & Services through effective management of resources.
o Developing and implementing new tools and metrics to measure utilization, project profitability and forecasting. Developing capacity planning and workforce strategies for SLT.
• Implementing Resource Management across six departments in Consulting and Services. Deploying processes to build a common framework for the teams. Implementing Resource Management also requires changing the organization structure and streamlining the operational processes.
• Project manager on the implementation of NetSuite OpenAir. The platform was chosen based on my findings and recommendations.
• Part of the Consulting Management team, and manages daily staffing and operation together with the teams.
Resource Manager
Microsoft
2011-01 - 2014-01
Denmark Full responsibility of efficient and effective deployment of all IT consultants in Microsoft Services Consulting (MCS). MCS consultants deploy and adopt Microsoft technologies to customers.
• Accomplishments: o Successfully centralized Resource Management in Microsoft Consulting Services.
Improved billable utilization by 15%.
o Program manager for deployment of Microsoft's WW Resource Management tool in Denmark.
o Developed and implemented a preferred partner program to follow WW procurement standards.
o Increased partner satisfaction by 50% by proactively managing the daily operation.
o Built a CV baseline for all consultants to be used by sales reps and customers.
• Built a Resource Management division from scratch in Denmark with 45 consultants and 25 partners. Full responsibility for Resource Management with 1-2 administrative assistants.
• Successfully implemented Microsoft's own Resource Management tool in Denmark with an adoption rate of 90% being in top 3 in EMEA.
• Member of management team of six managers and key player in decisions regarding staffing, operations, forecasting, organization, performance metrics and partners.
• Served as the central point of contact for all activities involving fulfilling engagement staffing requests using internal and external resources.
• Partner and vendor management; building and maintaining relationships; contracts and negotiations. Closely monitoring the daily operation with third party resources, and ensuring a smooth onboarding and transition to projects.
• Capacity planning and forecasting; predictive analysis for identifying trends in skill and business demands.
• Top performer 3 years in a row.
• Accomplishments: o Successfully centralized Resource Management in Microsoft Consulting Services.
Improved billable utilization by 15%.
o Program manager for deployment of Microsoft's WW Resource Management tool in Denmark.
o Developed and implemented a preferred partner program to follow WW procurement standards.
o Increased partner satisfaction by 50% by proactively managing the daily operation.
o Built a CV baseline for all consultants to be used by sales reps and customers.
• Built a Resource Management division from scratch in Denmark with 45 consultants and 25 partners. Full responsibility for Resource Management with 1-2 administrative assistants.
• Successfully implemented Microsoft's own Resource Management tool in Denmark with an adoption rate of 90% being in top 3 in EMEA.
• Member of management team of six managers and key player in decisions regarding staffing, operations, forecasting, organization, performance metrics and partners.
• Served as the central point of contact for all activities involving fulfilling engagement staffing requests using internal and external resources.
• Partner and vendor management; building and maintaining relationships; contracts and negotiations. Closely monitoring the daily operation with third party resources, and ensuring a smooth onboarding and transition to projects.
• Capacity planning and forecasting; predictive analysis for identifying trends in skill and business demands.
• Top performer 3 years in a row.
Resource Deployment Manager
IBM
2006-01 - 2011-01
Denmark Deployment of IT consultants in a large Resource Management team in IBM Global Business Services.
• Accomplishments: o Streamlined Resource Management processes and communication in IBM's consulting business organization.
o Downsized the Danish Resource Management team, and was primary driver in outsourcing 40% of Resource Management tasks to India. Nordic trainer on site in India.
o CV guidance counselor for own consultants and RM colleagues in order to secure a uniform baseline towards projects and clients.
• Managed 140 consultants (developers, architects and consultants) and their allocations on different IBM projects. Responsible for staffing of 6 accounts.
• Administration and coordination; interviews; coaching; follow up; performance reporting and communication tasks.
• Accomplishments: o Streamlined Resource Management processes and communication in IBM's consulting business organization.
o Downsized the Danish Resource Management team, and was primary driver in outsourcing 40% of Resource Management tasks to India. Nordic trainer on site in India.
o CV guidance counselor for own consultants and RM colleagues in order to secure a uniform baseline towards projects and clients.
• Managed 140 consultants (developers, architects and consultants) and their allocations on different IBM projects. Responsible for staffing of 6 accounts.
• Administration and coordination; interviews; coaching; follow up; performance reporting and communication tasks.
Contract Manager
Maersk Data
2005-01 - 2006-01
Denmark Responsible for converting 110 contracts to follow a new Master Agreement standard.
• Accomplishments: o Secured a professional project of converting 110 contracts to a new Master Agreement standard with minimum impact for clients and the organization.
• Supervisor for one employee who did the physical conversion.
• Drafting, and negotiating contracts according to approved pricing, legal and regulatory guidelines.
• Accomplishments: o Secured a professional project of converting 110 contracts to a new Master Agreement standard with minimum impact for clients and the organization.
• Supervisor for one employee who did the physical conversion.
• Drafting, and negotiating contracts according to approved pricing, legal and regulatory guidelines.
Account Manager
Maersk Data
2003-01 - 2005-01
Denmark Managing a portfolio of shipping clients working with sale of IT and services. Primarily selling security solutions.
• Accomplishments: o Increased customer satisfaction by building a close relations with clients; paying attention and follow up.
o Improved communication between sales organization and delivery. Increased customer payments on time.
• Proposal writing; handling and negotiating contracts.
• Accomplishments: o Increased customer satisfaction by building a close relations with clients; paying attention and follow up.
o Improved communication between sales organization and delivery. Increased customer payments on time.
• Proposal writing; handling and negotiating contracts.
Support associate in HelpDesk
Maersk Data
2000-01 - 2003-01
Denmark Established reports, procedures and processes to support the HelpDesk to successful growth.
• Accomplishments: o Part of organizing and structuring the local and global helpdesk setup: • Writing, implementing and maintaining internal processes and procedures.
• Establishing the baseline for reporting to customers and QA on all reports.
• Designing the user interface to the helpdesk intranet and copywriter.
• Accomplishments: o Part of organizing and structuring the local and global helpdesk setup: • Writing, implementing and maintaining internal processes and procedures.
• Establishing the baseline for reporting to customers and QA on all reports.
• Designing the user interface to the helpdesk intranet and copywriter.
Trainee in Conterm Consolidations in Los Angeles, USA
Internships in US
1998-01 - 1998-01
PR intern in Jupiter Communications in New York City, USA.
Koulutus
Graduate Diploma in Business Administration
Copenhagen Business School
2024-10 - 2024-10
Bachelor
Copenhagen Business School
2022-07 - 2019-03
Sertifikaatit
Resource Management Certified Professional (RMCP)®
2022-02