Updated: 2023-09-12

Help Desk Analyst

Chicago

  • Pubblicato 4 years ago
  • Inglese
  • Data d'inizio prevista: ASAP

Assignment Details

Your responsibilities

  • Assist and follow up on technical help tickets submitted via phone, email, and walk-ups
  • Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
  • Diagnose recurring technical issues and implement solutions to address the root of the problems
  • Independently investigate and implement solutions to technical issues

 

Requirements

  • 3+ years of prior experience
  • IT support ticketing system experience desired
  • Understanding of basic networking concepts
  • Experience with Printer Problems
  • Proven knowledge of Printer Hardware
  • General familiarity with Application Support
  • Hardware Troubleshooting experience preferred
  • Basic Troubleshooting experience
  • Well-founded grasp of Break Fix
  • Comptia A+ experience
  • Solid understanding of Microsoft Office 365
  • Ability to simplify complex problems and build solutions
  • Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
  • Demonstrated knowledge of user administration and bug fixing in a client server environment

Overview

Luogo Chicago
Carico di lavoro 40 Ore/Settimane , 100% In Loco
Data d'inizio prevista ASAP
Data di scadenza prevista Aperto
Lingue richieste Inglese
Competenze richieste Administration, COMPTIA, Hardware, Microsoft, Troubleshooting

Incarico chiuso

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