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Senior IT Project Manager

Stockholm, Zweden

Nativo Dutch, Fluente French, English, Debutante Svenska

10+ years of experience in global complex projects
10+ years of experience in service delivery and outsourcing
20+ years of experience in project management

Contatto

Competenze (31)

COACHING

SERVICE DESK

RISK ASSESSMENT

PROJECT MANAGER

CONTRACT MANAGEMENT

PROJECT PLANNING

OFFSHORE

GOVERNANCE

CUSTOMER RELATIONSHIP MANAGEMENT

HW/SW

MS PROJECT

PROGRAM MANAGEMENT

POS SYSTEM

POS

PROGRAM MANAGER

IMAC

MICROSOFT PROJECT

PRINCE2

PMI

CONTINUOUS IMPROVEMENT

SOW

FORECASTING

Scrum

OPERATIONS

PROJECT PLAN

DOCUMENTATION

BUSINESS DEVELOPMENT

OPERATIONAL SUPPORT

CASH MANAGEMENT

Vendor Management

Six Sigma

Riassunto

Results-oriented project leader experienced in leading complex global teams and Scrum-based projects to deliver on-time and on-budget results, technical transformation, and strong business relationships. Expertise in planning and executing projects from scoping to testing, as well as portfolio management. Trusted collaborator and business partner who coaches team members and communicates with stakeholders to develop and grow partnerships.

Esperienze professionali

Exit Lead

ING bank

2021-03 - 2021-03

handover of WorkPlace services (freelance)

● Project planning and risk assessment of Exit Plan.
● PM preparation activities.

Senior T & T Project Manager / Fiscal Program Manager (freelance)

H&M, Hennes & Mauritz

2014-01 - 2020-01

Led series of projects to improve POS system and renew HW/SW solution in 35 countries. Coordinated internationally based teams, including offshore development and on-site service teams, through full development cycles. Brokered third-party supplier agreements. Key outcomes included:
● Developed and rolled out updated POS solution for all stores in nine countries.
● Implemented H & M service desk solution to enable support to Asian countries.
● Led design and setup of global field service organisation (62 countries)
● Modified POS solution to fiscal requirements for several countries.

Business Tech

H&M, Hennes & Mauritz

2020-01 - 2020-01

2020
Senior T & T Project Manager, Scrum Master (freelance)
Steered client transformation to Agile organisation.
● Launched first Scrum team for Extenda POS/FJ platform DevOps.
● Delivered Self-Checkout solution based on traditional till HW.

Senior T & T Project Manager

Bridgestone Europe

2012-01 - 2014-01

Led project to transition 8k users in 22 countries and over 400 applications to Fujitsu-governed structure. Adhered to established processes and service-level agreement. Migrated all server-based applications to new DC. Monitored and oversaw infrastructure and applications support. Coordinated all B&F/IMAC activities with GPMO and support of SAP environment with TDS interface Remedy.
● Oversaw development of ServiceNow-based tool.
● Defined and set governance structure for BSEU HQ for five-year operational support with ServiceNow and ITIL v3 processes.
● Established support desk processes and interface and trained staff.
● Supported communication and training plan for stakeholders and client.

Program manager

2010-01 - 2013-01

Led program to migrate applications for clients in Poland, Slovakia, Hungary, and Czech Republic to a new datacenter in Hungary. Completed copy of all data archives to new tape infrastructure and planned and executed secure transfer of all data.
● Defined processes, roles, and responsibilities and SOW for each country and established local project managers.
● Delivered kick-off meetings and continuous communication to local project managers.
● Confirmed that all data is readable and stored according to guidelines, including destruction of tapes post-transfer.

Software Development Project Manager/Program Manager

City of Antwerp

2011-01 - 2012-01

Oversaw replacement of datacenter by VMware and Fujitsu Bladeserver solution, and automated migration of 10 applications from IBM cobol/DB2 to Microfocus Cobol /MS SQL.

• Held responsibility for overall program management governance.
• Co-led code transition with partner Metaware.
• Directed infrastructure setup and migration.

Project Manager

2010-01 - 2011-01

Led implementation of CAN-based password reset solution providing autonomous end-user password resets.
● Completed PoC installation into production and handover to operations contact.

Project Manager

ONP/RVP

2010-01 - 2011-01

Oversaw BS200 administrative tasks for federal government pension client. Defined catalogue of services, including documentation of processes, and due diligence guidelines for team and oversaw projects.
● Monitored performance to ensure service agreements were met.

Software Development Project Manager

Eurostore

2011-01 - 2011-01

Oversaw new development on existing platform and POS upgrades such as Uscan and self-checkout, promotions, and cash management system. Developed project plan, communication strategy, test strategy, and handover plan.

● Executed testing plan, including tracking and remediation.

Infrastructure Project Manager

FOD Finance

2010-01 - 2010-01

Steered project to migrate over 100 applications to new infrastructure, including virtualization upgrades on IBM Websphere,

DB2, and Solaris 10. Served as liaison between business and IT to ensure company standards were upheld.

● Led teams through development and testing processes.

Esperienze formative

Bachelors Degree in ICT

2021-05 - 1990-01

Bachelors Degree in Management and Economics

De Avondschool - Oostende

1998-09 - 2000-06

Certificazioni

ITIL Foundation Certificate