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(Aggiornato% updatedDate%)ITSM Expert
Zealand, DK
Nativo Finnish, English, Intermedio Danish, Svenska, Debutante French
- ISO20000
- ITIL v3 Expert and process assessments
- + 20 years ITSM
Competenze (17)
Process Assessments
Service Transitions
SPICE
IT Service Management
Quality Management System
ITIL
QUALITY ASSURANCE
Service Quality
COACHING
Operational Excellence
IT Infrastructure Library
GOVERNANCE
EXCELLENT WRITTEN
Project Management
Scrum
CMMI
SALES SUPPORT
Esperienze professionali
IT Service delivery assurance
2022-12 - Presente
IT Service Management IT Service delivery assurance 13 yrs.
Service development 9 yrs.
Service Quality assurance 9 yrs.
Concept - and process dev. 8 yrs.
Service Transition assurance 4 yrs.
Bid Teams 2 yrs.
Project management Various roles 2 yrs.
Service development 9 yrs.
Service Quality assurance 9 yrs.
Concept - and process dev. 8 yrs.
Service Transition assurance 4 yrs.
Bid Teams 2 yrs.
Project management Various roles 2 yrs.
Esperienze formative
certificate
2022-12 - 2002-01
Turku School of Economics, University
Turku School of Economics, University
2022-12 - 1996-01
Certificazioni
Certified Scrum Master