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Saattaa olla saatavilla

(Päivitetty 2022-01-31)

IT-Konsult

Stockholm, Sverige

Äidinkieli Arabic, Sujuva Polish, Svenska, English

Communication Skills
Problem Solver
ITIL Practices

Ota yhteyttä

Taidot (26)

Microsoft Office 365

PROBLEM SOLVING

Office 365

MCSE

Active Directory

MCSA

PROBLEM-SOLVING

NETWORK INSTALLATION

VMware

NETWORKING

ITIL

NETWORK SECURITY

ACCOUNTING AND FINANCE

DNS

PRINTERS

Cisco

REMEDY

Github

SUBJECT MATTER EXPERT

WARRANTY

LEXICON

TCP/IP

ZABBIX

Project Management

STATISTICS

SME

Yhteenveto

• University education such as IT and Data.
• Used to taking initiative and driving work towards set goals.
• Accurate, structured and purposeful
• Finds joy in responsibility and challenges
• Driven and problem-solving oriented

Työkokemus

Infrastructure Specialist

CGI

2023-04 - Nykyhetki

Collaborated with development teams to deploy and maintain microservices and continuous integration in a cloud-based environment. Leased to external clients for small projects where I successfully delivered solutions in infrastructure and cloud technology.

SME Workplace

CGI

2022-11 - 2023-04

I have actively participated in the handling of complex problem cases. I have acted as a bridge between technicians and service owners and have effectively coordinated our efforts to identify and resolve issues. In addition, I have been responsible for coordinating the delivery of all equipment to our customer and have overseen what equipment the customer may need according to our agreement. I have also ensured that the customer's existing units are still under warranty.

IT technician/ L2

CGI/Infocare AB

2022-01 - 2022-11

Network installation and troubleshooting. knowledge of Microsoft Intune Business Portal. manage clients and mobile devices. Transfer apps from SCCM to the Intune company portal. User administration in AD, Azure.
Problem solving, troubleshooting and coordination of support cases

IT technician/ L2

CGI/ Infocare AB

2020-01 - 2022-01

2nd line support (on-site support) and covers issues that cannot be solved mainly by remote control. The cases span areas such as support of the company's applications, IT systems, computers, printers and audio/video with peripherals.

Onsite technician/ L2

InfoCare AB

2019-01 - 2020-01

help employees in everyday life with IT administration, orders and questions about IT systems and services. An important part of the work is to manage many different contacts with the business on a daily basis via telephone, e-mail and personal meetings.
Technical competence: Microsoft M365, Azure AZ-104, SCCM, Remedy, database design, Database administration DataWarehouse, Backup VMware Putty, Security, Cisco, HPE networking skills MCSE, MCSA - Remote, Active Directory, GPO, Oracle10g, Windows servers, PLSQL, SQL Linux/Unix server, Bash, C++, Zabbix, Github, IAM, Powershell, ITIL, Jira Language: Arabic: Mother tongue Swedish: Very Good Polish: Very good English:Very Good Other merits: B driving license

Koulutus

Computer Science and Econometrics

University of Gdansk

2000-01 - 2003-11

Sertifikaatit

Azure AZ-104

2023-09