D365 Consultant, Business Analyst Tampere, Finland

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(Päivitetty 2022-07-26)

D365 Consultant, Business Analyst

Tampere, Finland

Äidinkieli Finnish, Sujuva English

  • 10+ years Dynamics Sales, D365 Sales
  • Ability to make consulting, implementations and project management
  • Very good system training skills

Taidot (18)

GREAT ATTITUDE

MS DYNAMICS CRM

CUSTOMER SERVICE ORIENTED

MICROSOFT DYNAMICS CRM

DYNAMICS CRM

SALES CONSULTING

CRM

CUSTOMER ENGAGEMENT

SYSTEM DEVELOPMENT

Financial and Asset Mangement

CUSTOMER SERVICE

CUSTOMER RELATIONSHIP MANAGEMENT

SALES SPECIALIST

SALES TRAINING

System Integration

Project Management

RETAIL SALES

SME

Yhteenveto

I’m a customer-oriented CRM -specialist and a confident and collaborative team leader, whose passion is to guide organizations toward a better customer experience. I have a versatile career which centrum is customer relationship management in different formats.

In my work history, I have had an opportunity to help organizations by implementing CRM-systems and creating customer-oriented environments with high-quality results. During this road, I’ve got acquainted with different sizes of companies in many industries.  

Työkokemus

D365 FREELANCER
OSITO CONSULTING OY

2021-02 - Nykyhetki

To keep up my D365 skills and learn new, I established Osito Consulting, which offers customer- related software consulting and helps organizations improve their customer-related processes and systems.

 

In my work history, I have had an opportunity to help organizations by implementing CRM-systems and creating customer-oriented environments with high-quality results. During this road, I’ve got acquainted with different sizes of companies in many industries.  

D365 for Sales consulting
Health care companies in Finland

2021-03 - Nykyhetki

D365 for Sales consulting and configurations for the health care companies in Finland.
D365 for Sales consulting
Financial sector company

2021-05 - Nykyhetki

Configurations, migration planning, and customer relationship consulting for the financial sector company

D365 for Sales consulting
Financial sector company

2022-04 - Nykyhetki

Configurations, migration planning, and customer relationship consulting for the large Finnish financial sector company.

CRM consulting
Multiple SME companies

2022-01 - 2022-01

Consulting SME companies how to purchase a CRM system, what kind of resources the company needs for the CRM project, and what's the value of the centralized customer engagement system.
HEAD OF CUSTOMER ENGAGEMENT
FINLANDIA GROUP OYJ

2019-11 - 2021-09

In a small company, you need to wear many hats. The Head of Customer Engagement -title meant that my job was to deliver a great customer experience for all our users and customers. Practically it means leading the system development, participating in defining and developing user stories to features, and implementing customer-first strategy and mindset at the company level.
CIO
FINLANDIA GROUP OYJ

2020-05 - 2021-09

As a CIO, I was the playmaker. My job was to ensure that the IT team could achieve its full potential. For me, it meant that the team consists of the right tools, a great attitude, and competent people. In addition to administrative work, I kept in touch with all our suppliers and cooperation partners. And of course, my responsibility was to monitor our cost structure and be part of the executive board.

PROJECT MANAGER, SENIOR CONSULTANT (D365 FOR SALES), DIGIA FINLAND
Digia Finland

2010-01 - 2019-01

Operative leading, project management, and continuous services for large-scale of Customer Experience system projects. Consulting and developing MS D365 CRM and ERP systems and integrations between systems.

At Digia Finland, I was an MS D365 -consultant and a senior project manager. Working in a deliverer site meant that I had multiple projects simultaneously. The work was hectic but very educational, and I enjoyed learning new things, new industries, and developing high-class solutions for all my customers. In Digia's CRM team, I was an active player and always gave my input to improve the team.

CONSULTANT
MODEL IT LTD

2014-05 - 2015-08

In Model IT, I worked as a Microsoft CRM consultant for asset- and fund management companies.

I was the first level contact for all our customers and my job was to define customers' needs to our development team. I also developed a CRM system and made SQL-based reports for our customers. Customers are financing companies.

PROJECT MANAGER
FIM LTD

2008-12 - 2014-04

MS Dynamics CRM -project management
Customer Service
MUTUAL PENSION INSURANCE COMPANY ETERA

2005-05 - 2008-12

system development, training.
D365 for Sales Training
IT sector company

2022-02 - 2022-03

D365 training sessions for a large Finnish IT-company.

Koulutus

BAA OF INFORMATION TECHNOLOGY
TAMPERE UNIVERSITY OF APPLIED SCIENCES

2022-07 - 2015-01

BAA OF BUSINESS ECONOMICS
HAAGA-HELIA APPLIED SCIENCES

2005-08 - 2011-05

Sertifikaatit

IPMA-C (PROJECT MANAGEMENT CERTIFICATE)

2019-10

MB-210 MICROSOFT DYNAMICS 365 FOR SALES

2019-10

MB2-715 MICROSOFT DYNAMICS 365 CUSTOMER ENGAGEMENT ONLINE DEPLOYMENT

2018-12

CERTIFIED SCRUMMASTER

2018-08

MB2-716 MICROSOFT DYNAMICS 365 CUSTOMIZATION AND CONFIGURATION

2018-08

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