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(Actualizado 2020-07-22.)Senior IT-projektledare
Västra Götalands län, Sverige
Nativo Svenska, English
- IT-projektledning 10+ års erfarenhet
- Agila arbetssätt 10+ års erfarenhet
- Telekom 15+ års erfarenhet
Habilidades (24)
Telecom
CRM
BUSINESS DEVELOPMENT
INSTRUCTOR
PROGRAM MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENT
STATISTICAL PROCESS CONTROL
PMI
MAINTENANCE
GOVERNANCE
COURSE DEVELOPER
TEAM PLAYER
BUDGET
INTEGRATION
Portfolio Management
MENTOR
PROJECT PLANNING
CEM
PROJECT MANAGER
FINANCIAL PROJECT MANAGEMENT
CUSTOMER ENGAGEMENT
PMP
SPC
SATISFACTION
Resumen
Eric Tinker is an experienced PMP and SAFe 5 SPC certified Project Manager, educator and Agile Coach. He has a Master of Science in Scientific Subjects Education. Eric has worked in the IT and Telecom industry as a manager, Agile Coach and Program and Project Manager. As a Project Manager, manager and educator, he has +25 years of experience. Eric is an entrepreneur with a highly developed ability to create good relationships with both customers and teams. He has experience from defining, establishing and leading programs and projects successfully, also in recent years Lean and Agile engagements. Eric works well as a leader even during periods of pressure and when he and his team go through difficulties, this through a good ability to form high performance, committed, and motivated teams. Eric is used to leading teams in strategically critical projects both in Sweden and internationally. As a person, Eric is innovative, communicative, open and a team player. Leadership, respect for one another, and integrity are important watchwords for Eric.
Experiencia profesional
2017-01 - Presente
• Project Manager and Agile Coach for IT, and Telecom Projects both in Sweden and internationally.
• Lecturer in basic and advanced project management with participants from medium and large companies in Sweden and internationally.
• Quality Management Consultancy.
• Lecturer PMP (Project Management Professional, PMI) certification preparatory course.
• Course developer in project management, agile methodologies and quality management.
• Mentor for project managers active in both governmental and private activities.
2020-03 - 2020-03
2015-01 - 2018-05
2015-01 - 2017-08
2016-11 - 2016-11
2013-01 - 2016-01
• Customer Project Manager for a strategic partner project with TeliaSonera (Largest Swedish Telecom Operator. Developed CEM (Customer Satisfaction) - KPIs linked to NPS (Net Promoter Score). Resulted in a whole new view on how to measure customer satisfaction.
• Advisers for the development of CRM (Customer Relationship Management) processes together with Accenture business consultants.
• Responsible for the project part of contract for the sale of Ericsson's operating support system.
• Project manager for a program aimed at building skills in business development and customer engagement models globally to all of Ericsson's regions.
2015-10 - 2015-10
2014-03 - 2014-03
2010-01 - 2013-01
• Responsible for the program office in a business support and customer management program.
• Transformation of business, transformation of IT systems, data management, processes, CRM, work routines, knowledge, experience management and corporate culture.
• Established a Program Office and Program Management as governance methodology.
2011-12 - 2011-01
Swedish (mother tongue) English (fluent)
2008-01 - 2010-01
• Developed a new customer engagement model for consulting assignments and system integration.
• Implemented customer engagement model in several regions, such as North America, Southeast Asia and the Middle East.
• Introduced Program Management as a methodology in Ericsson's global sales and delivery organization.
2006-01 - 2008-04
• Established a new consultancy unit with engineers and project managers for delivery of Ericsson's operating and monitoring system.
• Worked out a service portfolio with associated competence development plans.
• Developed a team that successfully delivered the service portfolio developed.
• Established a global center for engineers from Ericsson's global organization to develop skills in delivering Ericsson's monitoring and operating support systems in project form.
2003-01 - 2006-01
• Established a new school with 650 students.
• Developed and established an organization with 50 employees.
• Developed and implemented a budget management system for management and follow-up.
• Developed a leadership model that was accepted and applied by owners, school management, staff and students.
1992 - 2003, OTHER POSITIONS
2000-01 - 2003-01
1998-01 - 1999-01
1997-01 - 1998-01
1992-01 - 1997-01
1981-01 - 1992-01
Formación académica
2020-07 - 2006-01
2020-07 - 1992-01
2020-07 - 1983-01