Management Konsult Helsingborg, Sverige

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(Actualizado 2020-07-10.)

Management Konsult

Helsingborg, Sverige

Nativo Svenska, Fluido English, Principiante German

  • Kritiskt tänkande
  • Förmåga att leda andra
  • Ledarskap/ management
Contacto

Habilidades (17)

CUSTOMER SERVICE ORIENTED

CUSTOMER SERVICE

REAL ESTATE

ORGANIZATIONAL CHANGE

Change Management

BUSINESS DEVELOPMENT

SATISFACTION

MENTOR

FINANCE

BUDGET

ITIL

TELEPHONE

BUSINESS CASES

FIRST LINE

Risk Management

TRADING

RETAIL SALES

Resumen

"While others sit and wait for things to happen, I make sure to get things done"
I am a target oriented person who possesses a lot of courage. My profile is ideal for assignments where changing environments are a fact and where promptness and quick decisions are required. I love innovativ solutions and I am convinced that less prestige-mindedness and understanding for the customers and suppliers are crucial for successful deliveries. Ten years of operational leadership has given me experience in service, IT, customer experience, sales, and Change management. I have built up and dismantled services and processes, and been a driven force in projects.

Experiencia profesional

Handelskammaren

2016-01 - Presente

2016-
Styrelseakademien

2016-01 - Presente

Marknadsföreningen Helsingborg

2016-01 - Presente

PART OWNER
SANQORA AB

2016-01 - Presente

Consultancy with focus on Interim and Change Management. Sanqora has broad experience in business-driven IT, Sales, Performance Management, Leadership, Project Management and Finance. Sanqora helps the customer to implement a reliable organizational change management. By involving and getting power from the staff, Sanqora supplies changes with sustainable and effectiv results.
PROFESSIONAL NETWORK

2017-01 - Presente

acting mentor
Procivitas

2018-01 - Presente

Board member
Marknadsföreningen I Helsingborg

2018-01 - Presente

POSITIONS OF TRUST
INTERIM PROJECT MANAGER
SWEDBANK

2019-11 - Presente

REAL ESTATE FACLITY MANAGEMENT AND DIGITAL BANKING (CONSULTANT)
The main purpose of this assignment is to align interanal stakeholders and to maintain the high secuiry controll and cost efficiency when setting up sites abroad. The project take lead for something completely new within the bank. Frameworks as of guiding princples are of high importance. The project is resbonnsible for budget, time and quality
INTERIM PROJECT MANAGER
SWEDBANK, REAL ESTATE FACILITY MANAGMENT

2018-08 - 2019-11

(CONSULTANT)
As a project manager within Swedbank, I am working with re-locations, terminations, and reconstruction on a strategic level to make cost-efficient services to the branches in Sweden, Norway, Finland, and Denmark. The role of an interim manager requires a close relationship with stakeholders inside and outside of the bank. Important is not just the understanding of figures and to build business cases, it is also about the understanding within legal, compliance and security to make sure the bank secrecy is fulfilled.
Contacts with landlords for agreements of different kinds is something I work with every day.
INTERIM BUSINESS RELATIONSHIP MANAGER
IKANO BANK

2018-02 - 2018-09

(CONSULTANT)
The target of the role is to lead all IT Business Development on strategic level -relating to specific Business AreaCountry. The role imes close to business ambitions and enables growth and productivity. My main task was to make sure that Ikano had the competitive and cost effective business applications that support Ikano banks business needs. Act as a IT head for business unit and be responsible for ensuring adequate business unit support, collecting busines needs and ensuring the right development projext portfolio to match business needs.
INTERIM STRATEGIC ADVISOR
SWEDBANK

2017-05 - 2018-03

REAL ESTATE FACILITY MANAGEMENT (CONSULTANT)
Strategic management consultant within Real Este Facility Management at Swedbank. My main focus was to build and help the manager in building processes to ensure higher efficiency was


INTERIM AND CHANGE MANAGEMENT
INTERIM PROJECT MANAGER
DEVV IT

2017-10 - 2018-01

(CONSULTANT)
At Devv It my main role was to bridge the communication between the CEO and the staff and to make sure that everyone was working in the same diraction. An assignment for 3 months. The assignment was given to me by the board which I also reported to.
member
Certified Board

2016-01 - 2016-01

Digital Communication 2014
Manger Network
EGN

2014-01 - 2016-01

BOARD ASSIGNMENTS
SITE AND TRANSFORMATION MANAGER
CERDO BANKPARTNER AB

2015-01 - 2016-01

Cerdo Bankpartner provides IT solutions, processes and administration to the customer in purpose to make cost-efficiency solutions within Banking and Finance. The company has sales of over 400 million sek. In 2014, Cerdo Bankpartner had a new owner and a new business decision was taken by the board; Reconstruct the business and convert the existing customers to new delivery's and systems. As a site manager I was responsible for executing the company's liquidation, including converting of remaining customers, shutting down systems, cancellation of suppliers and monitoring of existing supplies. Business agreements belong to my everyday life as well as changing-programs for the employees. The work required close relationships with decision makers at the customers and suppliers. The work demanded a regular communication, strong management model, risk management and an agile method of working.
BUSINESS DISTRICT MANAGER
CERDO BANKPARTNER AB

2009-01 - 2015-01

The years as a manager in this changing environment demanded a great deal of courage and determination to strive, with creative force, simultaneously with the right amount of stability, promoting a progressive action for the company's customers and employees. Through the years I have built up the business, but also altered and dimantled services and processes. In 2009 I built up Cerdos Servicedesk (First line support). This included recruitment, processess (according to ITIL), telephone and CRM systems.
This resulted in more efficient processes for all service areas with 30% higher customer satisfaction first year and 5% lower supplier costs. I had a personel responsibility for approximately 60 employees. In the role i drifted work for implementation of ITIL for 150 employees and set up new processes for all customers.
Lean Management

2012-01 - 2012-01

ITIL

2010-01 - 2010-01

PRIVATE ADVISOR
SWEDBANK

2007-01 - 2009-01

Responsibility for 1,500 customers, the sale of the Bank's products and services.
Privat Advisor Swedbank, Certified (one year education)

2008-01 - 2009-01

HEAD OF DEPARTMENT CUSTOMER SERVICE
IKEA SWEDISH SALES AB

2005-01 - 2007-01

The role as Head of Department Customer Service meant having total responsibility for the important parts of the customers's experience in the warehouse. I was responsible for the information desk, delivery service and the cash balances, meaning working towards the IKEA goal; one pays, three in line. This also includes responsibility for planning a crew of 30 co-workes.

PREVIOUS EMPLOYMENT
Traniee, IKEA

2005-01 - 2006-01

IKEA

2003-01 - 2005-01

WEDINS ACCENT

2002-01 - 2005-01

MANPOWER

2001-01 - 2004-01

FINDUS

1993-01 - 2001-01

UNIVERSITY
PEAK PERFORMANCE

2000-01 - 2001-01

Formación académica

Master in Service Management
UNIVERSITY OF LUND

2002-01 - 2005-01

UNIVERSITY OF KRISTIANSTAD
UNIVERSITY OF KRISTIANSTAD

2001-01 - 2002-01

Certificaciones

Certified Board member

Contacta con el consultor

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