Integrated Network Administrator Level III

Responsibilities:

Network Administrators work with customers to evaluate, plan, install, configure and coordinate implementations of voice and data network communications products and services (WAN,voice and data LAN, WLAN, Firewalls, VPNs, Load Balancers, VOIP, PBX, Hand-Set, Transport, Paging, VOIP, Unified Messaging, Unified Communications, etc.) using leading network hardware and software platforms (Cisco, Juniper, Ciena, Avaya, Microsoft, etc.). A key required skill is the ability to deal diplomatically with both internal and external stakeholders in a high-stress, customer-oriented environment. Knowledge of various IT service management frameworks is beneficial (ITIL, ITSM, ISO 20000). This position requires "24x7" availability for escalated incidents and planned network maintenance.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Collaborate with customers to define detailed design specifications for voice and data network-based solutions. This will include specifications for trials and tests intended to help identify optimal solutions. Prepare detailed customer-facing network design documents that articulate technical, budgetary and temporal specifications for proposed solutions to an identified customer problem. Present potential solutions to internal and external audiences to validate solution scope, address risk, any impact concerns, identify potential barriers to success, and set proper customer expectations. Collaborate with project management resources to help plan for deployment or upgrade activities by providing technical input into project work plans, including the definition of key activities and tasks, allocation of resource time and execution of activities in a timely manner. Deploy and implement new technology as specified in approved design documents in a manner that maintains a high degree of professionalism and customer communication along the way. Engage in efforts to investigate, document, and resolve customer-impacting incidents while ensuring a high degree of customer communication and professionalism. Track and investigate on-going or recurring problems in an area of expertise by using standard and custom problem management tools and processes, and develop plans and recommendations for improvements. Actively collaborate via in-person and online methods with both internal and external stakeholders to manage Client's body of knowledge, proprietary process and management systems. Assist in proactively maintaining plans for disaster recovery and security as needed. Proactively pursue appropriate training to keep technical skills current. Maintain appropriate records to support the chargeback of labor and materials to various customers, projects or cost-centers. On-call duty as assigned. Performs other duties as assigned.

REQUIRED EXPERIENCE:
 

• 3-5+ years working as a Network Engineer or Administrator in an enterprise setting with exposure to both voice and data technologies, including working knowledge of ITIL best practices and quality-based customer service methodologies. Wireless triage, LAN, CISCO, Telephony troubleshooting experience.
• 3+years Cisco
• 3+ yrs Juniper
• 3+years Ciena
• 3+ Avaya
• 3+ Microsoft
  
  KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  
  Knowledge of healthcare information technology at a level normally acquired through completion of an Associates or Bachelor's degree with concentration in Computer Science, Computer Information Systems, Engineering, or other closely related field is preferred, or equivalent experience required. MUST have at least one active certification in the network administration discipline is required (e.g.-- Cisco CCNA, or similar) within 18 months of hire and certification must be maintained. Significant cross technical experience with both voice and data technologies. Experience with troubleshooting Layer 1 thru Layer 3 issues of the OSI model and with the equipment used to perform these tasks. Understanding both new and old phone systems and how they function in an environment. (PBX, Vendor POTS, Unified Call Managers...etc) Wireless troubleshooting and triaging experience. Excellent written and oral communication skills. Ability to effectively communicate to technical and non-technical audiences through the use of email, formal, customer-facing design documents, oral presentations, PowerPoint, and spreadsheet-based statistical analyses. Ability to capture and document information on wikis and other knowledge repositories. Superb diplomatic skills with a proven ability to balance customer satisfaction with financial realities. Ability to deal with difficult and sometimes adversarial situations with grace, poise and professionalism. Ability to deal with the ambiguity associated with working in a fast paced and changing environment strong analytical and organizational skills Experience with other technologies common to Healthcare System environment preferred
  
  PHYSICAL REQUIREMENTS:
  
  Sit, walk, stand, lift, carry, push, pull, bend, stoop and kneel. Good manual dexterity, using hands for computer applications and writing. Vision, hearing, speaking for communication needs. Position requires on-call availability, which requires after hours support and weekend work in times of escalation needs. Some travel is expected for training and vendor visits. Position does require all physical aspects typically found within a Data Center, switch/router placement, pulling cable, etc.
  
  WORKING CONDITIONS:
  
  Normal office surroundings. Work occasionally requires trips to customer sites; must have own transportation to outlying support areas. These sites can be both established and future designs still under construction.

Qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: Associates

Skills:

• LAN
• WAN
• Cisco (3 years of experience is required)
• wireless
• telephony
• Juniper
• Ciena
• Avaya
• Troubleshooting
• Routers
• Switches
• Connectivity