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(Opdateret 2022-11-11)IT Project Manager
Slagelse, Danmark
Modersmål Danish, English, Øvet Norwegian, Begynder Svenska, Begynder German
- IT Service Management
- ServiceNow
- ITIL v4
Kvalifikationer (29)
OFFSHORE
Manager
IT Project Management
IT Support
Project Management
PROJECT MANAGER
OPERATIONS
TEAM LEAD
BUYER
IT Project Manager
Infrastructure
SYSTEM ANALYSIS
COST MANAGEMENT
BI-LINGUAL
Project
INTEGRATION
Technical
MICROSOFT WINDOWS
BILINGUAL
Windows 10
IT
INTEGRATOR
Architect
Change Management
IT-revisjon
PRODUCT LIFECYCLE
Procurement
PROGRAM MANAGEMENT
PRINCE2
Resumé
Senior Technical Project Manager with strong experience in managing IT operations and support using various ITSM tools and the ITIL framework for the past 10 years.
The consultant is certified SAFe, Scrum Master, ITIL 4 and ServiceNow Foundation.
The consultant focuses on high quality IT services, and is highly skilled in coordination between the technical requirements and the business unit to ensure project delivery, with experience from banking, consulting, energy (offshore O&G and renewables) and pharma.
Recently, the consultant has been interim Head of IT Operatins at Semco Maritime (2022), using Agile Project Management including ITIL/ITSM and Kanban backlog, where he was responsible for coordinating and managing projects across the whole business, including international infrastructure projects, which covered upgrade of the whole network infrastructure and implementing the latest security standards together with IT Security.
The consultant has managed complex infrastructure projects at various international clients, e.g., commissioning and decommissioning of network and security components, and additionally move of local data centers to outsourcing partners and coordinating the setup of disaster recovery sites.
Professionel erfaring
2020-09 - 2021-04
Key project:
- Implementation and business adoption of ServiceNow
- Migration from IBM Lotus Notes
Workplace (IT) services and support of 2700+ users across Denmark, counting 13+ office locations
2018-05 - 2020-09
Key achievements:
· Integration and change management project from Maersk Oil to Total
· Migration campaign of data and applications
· Upgrade campaign from Maersk Oil computers to Total computers (Win 7)
· Windows 10 replace roll-out project Win 7 -> Win 10 1809
Upgrade of video conference and audio solutions, including integration to Teams Live Event, at both locations in Denmark
Workplace (IT) services and support of 500+ users locally and remote, including data center operations and procurement services.
Managing a team of 14 in Total Country Services (TCS IT) servicing the branches of Total in Denmark, from the regional HQ of Total in Copenhagen, Denmark, which covers operations in Scandinavia including offshore North Sea (UK, Netherlands, Denmark and Norway) and Russia.
2013-05 - 2018-03
Key achievements:
· HQ relocation project in Copenhagen, affecting 700+ people including change management.
· Complete infrastructure move including installation of new office infrastructure and collaboration solutions at the new HQ location.
· Successful setup of remote locations as extended HQ sites, in Qatar (on-site), and new territories e.g. Iran, Irak (on-site) and Kenya.
· Complete upgrade of our training and conference facilities at extended site in Copenhagen.
· Completed global standardisation and implementation of all meeting rooms, including collaboration guides.
· Completed global standardisation and implementation of Emergency Response Rooms (ERR)
Day to day operations of the global HQ in Copenhagen, Denmark - including various locations in the Copenhagen area.
Remote operations and on-call support of locations covering Qatar, Iraq(Kurdistan), Iran, Algeria, Angola and Kenya
Team lead of IT proximity team of Total E&P Copenhagen branch
2012-09 - 2013-05
Top-notch graphics and software development experts
iOS, Android and Windows Phone native software development.
In February 2014, the agency Performa joined forces with AppHead and became AppHead Agency, we still build awesome apps - nothing more, nothing less.
2012-01 - 2012-09
Responsible for developing relationships with clients, identifying and reporting on business opportunities in target markets to maximize new business development.
2010-01 - 2011-12
Start-up focusing on software development for mobile platforms.
Managed a team of 6 people as project manager, while also responsible of sales in Denmark.
2009-01 - 2009-12
2005-05 - 2008-12
Sales & Procurement Assistant covering exclusive brands as Hugo Boss,
Burberry, Sand Copenhagen, Tommy Hilfiger, Gant and Polo Ralph Lauren.
2003-01 - 2005-07
IT Support functions in a web hosting company during education
2021-05 - 2021-07
IT Service Manager and team lead for the local onsite
service desk team in Copenhagen, supporting 450+ users
The consultants’ primary responsibilities were:
Day to day incident management, using ServiceNow.
Daily follow up on backlog, new incidents and SLA commitments.
Focal point for the outsourcing partners.
2022-08 - 2021-12
Cherwell Service Management (ITSM)
- Pharma GxP and non-GxP IT changes.
Outsourcing of Change Management from HQ to Poland
- Handover from current Change Managers and preparation for handover to outsourcing partner in Poland.
Description and update of processes and work instructions to ensure successful handover
2022-02 - 2022-03
Creating ITIL and ITSM Manual for all aspects of ITIL, including handling and dealing with 3rd party vendors who interfaces.
2022-01 - 2022-01
- Creating ITIL and ITSM Manual for all aspects of ITIL, including handling and dealing with 3rd party vendors who interfaces.
2022-04 - 2022-06
- Handling day to day IT operations in coordination with CIO and CISO
- Coordination with IT team in the Philippines
- Change Management
- Problem Management
- Incident Management
2022-07 - 2022-11
Process creation, Onboarding and commissioning of new systems, vendors and services.
Engage in the split of TDC Group into Nuuday and TDC NET
Akademisk baggrund
2004-01 - 2007-01