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(Aktualisiert 2023-03-26)Kokenut Salesforce-konsultti
Helsinki, Suomi
Einheimische Finnish, English, Mittelstufe Svenska, Anfänger Russian
- +6 v kokemus projektinhallinnasta, vaatimusmäärittelystä ja scrumista
- +6 v kokemus CRM, markkinoinnin automaatio ja verkkokauppajärjestelmistä
- +5 v kokemus Salesforce myynnin ja markkinoinnin työkaluista
Fähigkeiten (28)
Kanban
CUSTOMER RELATIONSHIP MANAGEMENT
RETAIL SALES
BUSINESS REQUIREMENTS GATHERING
Sales Cloud
salesforce customisation
experience cloud
MARKETING AUTOMATION
CRM
B2B
CUSTOMER SERVICE
SALES CYCLE
DATA MODELING
DOCUMENTATION
Project Management
Channel Marketing
CUSTOMER ENGAGEMENT
LOADER
BUSINESS REQUIREMENTS
Salesforce
Telecom
Digital Marketing
Marketing Cloud
USER ACCEPTANCE TESTING
SEGMENTATION
VERSION CONTROL
OPERATIONS
SOFTWARE DEVELOPMENT
Berufserfahrung
2022-11 - Jetzt
After years in consulting I took a leap to start my own company. Currently working on projects as an individual contributor in marketing automation, CRM and ecommerce domains.
2017-01 - 2022-11
Consulting on digital sales, marketing automation and customer engagement for Nordic clients, who utilize digital tools and platforms as a key part of their sales process. Relevant experience:
● Concepting and defining CRM and Marketing Automation solutions, platform architecture and integrations definitions
● User centered design processes and workshop facilitation to clarify stakeholder needs and development requirements
● Implementation and continuous development of various Salesforce Clouds in project lead, consultant and admin roles
● Collaborating with developers and marketing technology specialists to implement capabilities and features to drive improved sales performance and customer experience
● Working individually with end-to-end responsibility in various sales, marketing, and operational development needs on SFDC platform, from business requirements gathering, technical specification, implementation, user acceptance testing to deployment and user training
● Planning and implementing multi-channel marketing automation care models and supporting technical capabilities for data gathering, utilization segmentation, automations and reporting
2020-01 - 2020-01
Akademischer Hintergrund
2015-08 - 2018-03
2011-08 - 2016-01
2014-09 - 2015-06