Salesforce Consultant Tallinn, Estonia

Might be available

(Updated 2023-03-17)

Salesforce Consultant

Tallinn, Estonia

Native English

  • Certified Salesforce Professional with over 6 years of experience
  • Salesforce Marketing Cloud, SQL
  • App. bulilder, Busniess Analysis, Flow

Skills (32)

LEAD GENERATION

UX

BUSINESS CASE

GATHER REQUIREMENTS

Jira

Salesforce

SalesForce Service Cloud

SALES GOALS

TECHNICAL SPECIFICATIONS

Sales Coordinator

RFI

PROCESS FLOW

STRONG COMMUNICATION SKILLS

Scrum

BUSINESS CASE DEVELOPMENT

BUSINESS REQUIREMENTS

PROJECT PLANS

BUSINESS MANAGEMENT

COMPANY SALES

SALESFORCE.COM

BUSINESS DEVELOPMENT

WORKFLOW

MARKET ANALYSIS

PROCESS MODELING

LOADER

USER EXPERIENCE DESIGN

Risk Management

RFP

USER ACCEPTANCE TESTING

OPERATIONS

Project Management

SYSTEM TESTING

Summary

Certified Salesforce Professional with over 6 years of experience in consulting and business development, leading, planning, testing, and deploying various software systems, and Salesforce Consulting / Administrator. Throughout my career, I have been responsible for training and managing system change, enhancing business performance, and supporting customer retention. Dedicated to achieving results and capable of conceptualizing solutions to business problems.

Professional Experience

Salesforce Consultant
MANIFEST & COMPANY INC

2022-03 - Present

(Independent Contractor) ● Pay attention to details ● Organization and strong Communication skills ● Critical thinking and Problem-solving.
● Customer relationship management ● Risk Management ● Vendor Management ● RFI & RFP ● Marketing Cloud Implementation and management ● Service and Sales Cloud implementation ● Create an automation process to transmit and store client data instantaneously from an external system into the Salesforce platform. Mass Transfer of Large Legacy Data into the Salesforce Org using in-built Salesforce tools such as Data Import wizard, data loader etc.
● Configured and maintained custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, Process flow, Flows approval processes, installed packages, etc. within Salesforce.com.
● Design a unique Lead and Sales process to improve data integrity that allows lead capture and categorization i.e., Lead and Opportunity Management.
● Built Dynamic Reports and Custom Dashboards for the Client including Managing Apps, Roles, and Profiles and Control User's Visibility within the Salesforce Application.
● Collaborated with technical architects, developers, UX, QA, and project managers to execute project deliverables.
● Managed different types of Users in the Organization, assign user profiles and roles in the Organization, and set up rules that govern user Access.
● Gathered documents, analyze and prioritize detailed requirements based on business requirements and configuration needs, to solve the client's pain points and optimize their business with Service and Sales cloud functionality.
● Document steps required to meet project criteria, and timelines, and present them to the stakeholder and project teams.
Business Operation Analyst
Osun state NG

2019-12 - 2021-12

● Led funding request business case, coordinating with key stakeholders including the Director of Operations, HR & others ● Facilitated contextual adoption of the Scrum Framework, including daily scrum, sprint planning, backlog refinement, sprint reviews & retrospectives, and other related team and intra-team meetings.
● Created Strategy development of team sales goals through relevant market analysis ● Conducted interviews to gather requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
● Analyze existing business processes and identify opportunities for improvements and standardization ● Managed, advised and guide clients to improve sale performance ● Prepare and submit daily activity reports including issue resolved, feedback, and performances.
Consultant
Osun state NG

2017-12 - 2019-11

Resolved conflicts in business requirements, technical specifications, and solution design. Worked with vendors to support business case development ● Solving business problems with technology by driving requirements through working closely with Stakeholders.
● Organizing and managing business projects, as well as providing guidance when issues, challenges or problematic situations arise.
● Implementation of different business solutions and developed detailed project plans to drive changes and improvements including systems analysis, general detailed design documents and the development of prototyping and implementation ● Lead the project through the project life cycle including requirements, design sessions, system testing, implementation, and end user training.
● Gathering business requirements to identify gaps and choose the best course of action for each escalation.
● Partner with the Product Owner to gain a strong understanding of objectives, sustain open dialogue to manage product backlog efficiently.
Sales Coordinator
Osun state NG

2013-12 - 2014-05

Academic Background

M.A
Estonia University of Life Sciences

2021-09 - 2023-08

B.A
Osmania University

2023-03 - 2017-08

Certifications

Salesforce Service Cloud Consultant (CERTIFIED SERVICE CLOUD CONSULTANT®)
Salesforce Certified Administrator (CERTIFIED ADMINISTRATOR®)

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