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(Updated 2024-02-27)

Experienced IT Assignment Director

Copenhagen, Denmark

Native French, English, Spanish, Fluent Danish

10+ years IT Operations
15+ years experience in organizational change management
15+ years of leadership roles

Contact

Skills (33)

ARTICULATE

POS

Change Management

MENTORING

COACHING

ORGANIZATIONAL CHANGE

ITIL

OPERATIONS

Marketing Technology

BUSINESS DEVELOPMENT

DIVERSITY AND INCLUSION

GOVERNANCE

RETAIL

Leadership

ONBOARDING

CUSTOMER SERVICE ORIENTED

Project Management

Office 365

COST REDUCTION

VIDEO CONFERENCING

Microsoft Office 365

TRANSLATING

LIFE CYCLE

Risk Management

RETAIL MARKETING

FINISHING

Cisco

Data Center

Dev ops

ERP

DevOps

POINT OF SALE

CUSTOMER SERVICE

Summary

With over 20 years of experience in leading and nurturing high-performing teams, I am a business owner who drives significant financial growth and executes digital strategies, including agile transformations. I hold Scaled Agile, ITIL V3, and Prince2 certifications, which reflect my expertise in managing complex projects and delivering value to stakeholders.

My mission is to assist employees, peers, and leaders in the pursuit of fulfilling their potential, and I have developed a very personal management style, true to myself and my values. I have special competencies in general management, IT operations, service delivery management, marketing technology platforms, product management, and IT and digital strategy. I am a self-taught techie, and an authentic leader who likes to shake things up and dare to change the script.

I thrive being in the intersection of listening to the business and the customers and to use that knowledge to set the right direction for the company.

Top skills:

Interim Management
IT Operations Management
Product Leadership
Digital & Agile Transformation
In-Sourcing & Outsourcing
IT Service Management
Project & Program Management

Professional Experience

Director

Flying Tiger Copenhagen

2021-01 - 2023-12

Reporting to the CIO, I am overall responsible to define and guide the “Heads Of” to execute on the operability strategy which is to build a service offering model enabling standardization of support across all markets and setting the organization to be ready to adopt DevOps model. From an ITIL framework perspective, I own Level 1,2 and 3, which also includes vendor management of our 3rd party partnerships.

I have accountability for delivering across Service Delivery Management, IT Retail, Testing, ERP, Integration platform, E-Com Platform, and Infrastructure departments to secure that we sustain and support our business in growing our digital leapfrogging initiatives while expanding our platform and software capabilities.

Achievements:

In the management board elevated IT operability to be part of the strategy agenda and enforced a process orientation of the business in continued growth and gain in productivity:

Introduced Service Delivery Management per key business strategy
Elevated IT to be a core part of the business model i.e. by introducing service processes for transparency and governance
Owned all Change Management strategy, communication, and execution as part of establishing a new ITSM framework.

Director of product management, marketing technology

PANDORA

2021-01 - 2021-01

Referred to: VP Advanced Analytics And Marketing Technology Industry: Design jewelry Description: Reporting to the VP Advanced Analytics And Marketing Technology, lead all planning and execution of a pillar of the digital strategy, consisting into doing a Marketing Technology Consolidation of platforms, while ensuring domains enabling Marketing functions to achieve their business KPIs across the organization and drive profitability across all channels Achievements: * Led stakeholder meetings with Vice Presidents of Retail, Global Marketing, Operations and Merchandising to ensure the attainment of OKRs and value uplift generated. Organized the Product Management department to follow the company's consumer lifecycle and designed the domains to fit within a product line related to consumer engagement.
* Initiated an investment analysis for a new PIM (product information management system) Increased online revenue by 0.5percent-1percent or the equivalent of approximatively 60M-120M DKK, through higher data quality and uptime of product information. Reduced hours spent managing product information by 20 percent-40 percent, or the equivalent of approximatively 8M-16M DKK.
* Guided a cross-functional team to implement a new marketing communication platform, combining email and customer data platform that enables end to end process and enables marketers to build audiences, emails and activate audiences across owned and paid channels. 20 percent cost reduction, 26 percent higher conversion rates, 25-50percent improvements in average order value.
* Led cross-functional team implementations of data analytics platform implementation and which ultimately will be merging with the BI teams in order to combine a single COE for data and analytics.
* Led teams of up to six direct reports across 5 domains, empowering individuals to make decisions and provided mentoring to retain talent which resulted in internal promotions for high performers including Principal Product Managers, Team Leaders and Delivery Managers * Lead my China team to complete a fully integrated online and offline point platform as part of our China loyalty program Reason for leaving: Was offered job at Flying Tiger Copenhagen.

Director of Product Management

PANDORA

2020-01 - 2021-01

Referred to: Global Vice President, Consumer Technology Industry: Design jewelry Description: Focused on ensuring continued collaboration with Programme NOW, a 2 years transformation, where IT contributed to over 250M DKK savings. All this while working with multiple consultancy houses on focusing Q4 initiatives, new agile ways of working, continued POS rollouts Focused on reengineering the business systems and processes to cater for the shift in demand due to Covid, shifting to 80 percent E-commerce sales while all stores where closed an which accounted for the majority of the revenue prior to Covid Achievements: * Created accountability by business unit through a more collaborative operating model aligned the company's ambition to become more agile and gain faster time to market. Moving 80 percent of the project portfolio from waterfall to agile and increasing the employee happiness indicator * Supported several RFPs, providing guidance to core teams and active participants within vendor and contract management in order to achieve up to 20-25 percent reduced price from new partners * Guided and advice my Principle Product Managers, leading the development for a future global loyalty program, which will enable employee retention and enrichment of profiles.
Reason for leaving: Internally promoted

Director of Business Engagement

PANDORA

2019-01 - 2020-01

Referred to: VP Consumer Facing Applications and Global BI Industry: Design jewelry Description: * Having Global Marketing and Global Retail as main stakeholder's business units, I acted as single point of contact for all development work related to consumer facing applications. I was also responsible for all global vendor relationships, ensuring their deliveries met agreed contractual terms and KPIs * During this period, I also focus on the creation of a new organization to be unveiled early January 2020 Reason for leaving: Internally Promoted

director, global service delivery management

PANDORA

2018-01 - 2019-01

Referred to: VP IT Operations Industry: Design jewelry Description: Reporting to the VP IT Operations. Lead and inspire the team of 10 Service Delivery Managers and all onsite supporters spread across 17 offices worldwide. Work close to the business units within Americas, EMEA and APAC and ensure service delivery is aligned with business priorities. The scope of the SDM spans across all technology, including applications and infrastructure landscape at Pandora.
Achievements: * Implemented a new insourced global organization for IT onsite support, covering both offices and retail stores. This brought higher efficiency gains and costs savings of more than 10 M DKK * Reduction of 4 languages from global ServiceDesk with a cost savings of 4M DKK and better synergy with the new onsite support organization * Implementation of peak season support, ensuring the company can mitigate any operational risks and get immediate support during Q4.
* Chaired the Employee Wellbeing committee Reason for leaving: Internally Promoted

Manager

Carlsberg Group

2017-01 - 2018-01

Western Europe Service Management Referred to: Director, Global Workplace Industry: Brewery/Industry Description: Reporting to the Director, Global Workplace. Leading workplace services globally with the main purpose of increasing user productivity and general end user experience by adopting modern workplace technologies. Accountable for the 360 degree view of the workplace including areas like meeting rooms, video conferencing. Dedicated communications function to increase awareness of initiatives and to help increasing adoption of technologies like Office 365 etc. Achievements: * Implemented successfully and managed communication around the rollout of Windows 10 across all markets. (higher security standards and mitigate any risks of hacking attack) * Global Network transition moving to a new service provider and participated to the end to end RFP process. Substantial costs savings 40MDKK and consolidated control from a central function.
* Assisted to implement new onsite support organization, primarily consisting of onboarding students (new employee pipeline and cost reduction from outsourced vendor) Reason for leaving: Was offered a job at PANDORA

Service Delivery Manager

Carlsberg Group

2016-01 - 2017-01

Referred to: Director, Central Infrastructure Management Industry: Brewery, Industry Description: Tower owner for all Network Central Infrastructure managed services. Responsible for network Delivery through a global vendor across 181 locations in Western Europe.
Reason for leaving: Internally promoted

IT Manager

A.P Møller Mærsk

2013-01 - 2016-01

Referred to: Director, Head of DCM & Network Services Industry: Logistics, Industry Description: Reporting to the Head of Data Center Management & Network Services. During my tenure at Maersk, I progressed through various roles to ultimately be responsible for delivering WAN, LAN, Perimeter Telephony and Video services to 650 offices and 50000+ users and Vessel IT services (Server, LAN and PC) to 200 vessels. I managed life cycle from strategy through transition and operations to service improvements.

Achievements:

Took over IBM to manage our 2 main global network service providers, providing services across all estate, including onboarding of new business units.

Sucessfully coordinated a LAN refresh program, transitioning from Cisco to HP and achieved cost savings of 10M USD due to use of refurbish equipment.

Sucessfully outsourced all network functions team to a new global service provider.

Reason for leaving: Was offered a job at Carlsberg Group

House Supervisor, Public Services

Cirque du Soleil Inc

2002-01 - 2008-01

Referred to: Director of Public Services Industry: Entertainment, Industry Description: Reporting to the Director of Public Services, I was responsible for overseeing the operations surrounding the shows, which revolved around managing local temporary employees working within ticket sales, food & beverages, hospitality and customer service.

Owner

Cordero mgmt

2023-08 - Present

As the owner of Cordero Management, I serve as the bridge between business and IT, specializing in spearheading IT and agile transformations for organizations. My role is akin to being the glue that binds these two essential aspects together, ensuring seamless integration and alignment towards common objectives. Leveraging my expertise, I guide organizations towards enhanced efficiency and adaptability, orchestrating the seamless integration of IT Service Management (ITSM) and agile frameworks.

Moreover, I bring a strong business acumen to the table, ensuring that transformation initiatives are not only technically sound but also strategically aligned with organizational goals. By closely collaborating with stakeholders at all levels, I facilitate the development of robust communication plans, fostering engagement and optimizing stakeholder involvement throughout the transformation journey.

In my freelance capacity, I offer a range of services, including:

· Interim/Fractional IT Leadership: Providing temporary or part-time leadership roles within IT departments to drive strategic initiatives and oversee day-to-day operations during transitional periods.

· IT and Agile Transformation: Leading organizations through the process of adopting agile methodologies and transforming their IT infrastructure to improve efficiency, collaboration, and responsiveness.

· Product Leadership: Guiding the development and management of technology products, from conception to launch, to ensure they meet business objectives and user needs.

· Executive & Middle Management Coaching: Offering coaching and mentorship to executives and middle managers to enhance leadership skills, improve decision-making, and drive organizational success.

· Digital Transformation & Target Operating Model: Facilitating the transition to digital processes and systems while aligning operational models with strategic goals to achieve sustainable growth and competitiveness.

Academic Background

Human Science

College de Maisonneuve

2023-11 - 1996-01

High School Diploma

College St-Louis

1991-01 - 1996-01

Certifications

ITIL Foundation V3

2010-06

Leading SAFe 5.0

2020-09

Prince 2

2016-10

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