Might be available
(Updated 2024-04-04)Experience IT Solutions Delivery Manager
Copenhagen, Denmark
Native English
- Experience with multiple project methodologies, such as Prince 2/Agile
- 10+ years in Test Manager, Quality consultant
- 10+ years of experience in project delivery
Skills (31)
SELF MOTIVATED
OFFSHORE
TEST PLANS
USER ACCEPTANCE
DOCUMENTATION
Scrum
RISK ASSESSMENT
Dissemination of Information
Jira
MENTORING
Risk Management
Banking/Insurance
REMEDIATION
CAPACITY PLANNING
PIPELINE
MITIGATION
PROBLEM SOLVING
METRICS
Agile
Confluence
External Communications
Product Management
RETAIL
COACHING
SWITCH CAPACITY
ITIL
PRINCE2
AUDIT
INTERNAL AUDIT
IT Infrastructure Library
ADA
Summary
DELIVERY EXECUTIVE Experienced Service
delivery executive and with a record of
delivering complex projects across multiple
industries such as Government,
Banking/Insurance, Retail, Utilities, and
Manufacturing, I have managed diverse and
distributed teams, such as US, India and
Manila. I have organised and delivered multiple
in-flight projects and programmes, whilst
maintaining a healthy portfolio of new and
existing customer bases.
AGILE CERTIFICATION
?A՞CSPO ՟ Advanced Certified Product
Owner
?A՞CSM ՟ Advanced Certified Scrum
Master
?CAL՞E ՟ Certified Agile Leadership
Essentials
?CAL՞T ՟ Certified Agile Leadership for
Teams
?CAL՞O ՟ Certified Agile Leadership for
Professional Experience
2021-01 - 2024-01
• Experience scrum master with a scaled project with teams of 8՞11 people distributed over multiple locations.
• Remediation of impediments such as environment constraints, dependencies and any support needed.
• Mature partnership with key project and business stakeholders working collaboratively towards a common goal, through regular reviews and PSG reporting/participation.
• Production of project roadmap/timelines; reporting on progress, resource impacts and risk management.
• Influence agile capability and provide coaching to the team and recommend continuous improvement of processes to optimize team productivity via guilds/review sessions and retros'.
• Engaged in enhancing transparency through effective internal and external communications, ensuring seamless dissemination of information.
• Deliver metrics that help the team visualise progress and management insight on the team's performance (velocity; capacity planning etc.).
2016-06 - 2021-01
• Improved team quality performance by streamlining regression automation suite meeting AAA product coverage and audit requirements.
• Overseeing a comprehensive application and data migration project, managed testing for 2,000,000 lines of code, ensuring seamless transition and operational continuity.
• Managed a multi located test team, delivering product enhancements every 6week production release, across 10 ՞15 scrum teams.
2019-01 - 2020-02
• Enhanced process change by implementing fortnightly interactive reviews with the customer, fostering proactive engagement and feedback.
• Establishment of delivery framework in an agile project methodology working across 5 global locations with varying time-zones, including managing and directing project and customer reviews and successful acceptance (outcome based milestones).
• Executive stakeholder management and reporting to internal and customer PSG, articulating project status, risk mitigation, milestone tracking and business benefits.
• Enabled rapid implementation and adoption of change through integration with industrial control systems, leading to the identification of opportunity loss value within 1 month of delivery and validation of value add within 2 months delivery.
2018-06 - 2019-01
• Product Management via facilitator and translation of change requirements between business stakeholders and IT delivery.
• Pipeline/backlog management with business owners and delivery team.
• Ensured quality gates managed throughout the development process to product implementation.
• Own and drive backlog refinement, stakeholder engagement, reviews, walkthroughs assessing against acceptance criteria and quality of product delivery.
2013-11 - 2016-06
• Ensuring testing procedures and standards were followed meeting internal audit reviews.
• Completed project review sessions including risk assessment and mitigation process.
• Developed User acceptance training material and facilitated user acceptance test phase.
2010-03 - 2011-06
• Established a robust test practice to bolster bid support initiatives, contributing to the ongoing increase in revenue across NSW operations.
2008-01 - 2010-03
• Built test practice, growing the team from 5 to 200 test professionals.
• Implemented processes to provide a standard, consistent and quality approach to delivery such as planning documentation, reporting and quality gate controls.