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Updated: 2023-09-12
Technical Desktop Support
Chicago
- Published 4 years ago
- English
- Expected start date: ASAP
Assignment Details
Key Responsibilities
- Resolves customer questions and issues over the telephone in the areas of system configuration, product functionality and general usage.
- First call resolution preferred
- Maintain contact with customers as necessary on ongoing issues
- Escalates issues as appropriate to other support areas
- Maintains relationships between the company and customers during each interaction, and supports client interests and goals.
- Meets or exceeds all individual and team production and performance expectations.
- Participates in projects and supports company initiatives as required.
- Customer technical support experience, call center preferred but not required
- Strong communication skills and telephone etiquette
- Strong business/technical oral and written skills
- Must work well independently or in a team environment
- Working knowledge of Microsoft Office, particularly Excel
- Working knowledge of Oracle or SQL
- Proficient with entire Microsoft Office suite
- Bachelor’s degree in a computer technology field
Required
- Customer technical support experience, call center preferred but not required
- Strong communication skills and telephone etiquette
- Strong business/technical oral and written skills
- Must work well independently or in a team environment
- Working knowledge of Microsoft Office, particularly Excel
- Working knowledge of Oracle or SQL
- Proficient with entire Microsoft Office suite
- Bachelor’s degree in a computer technology field
Overview
Location | Chicago |
Workload | 40 Hours/Week , 100% Onsite |
Expected start date | ASAP |
Expected end date | Open |
Necessary languages | English |
Necessary skills | Microsoft, Oracle, SQL, Technical, support |
Assignment closed
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