Technical Desktop Support

Key Responsibilities

  • Resolves customer questions and issues over the telephone in the areas of system configuration, product functionality and general usage.
  • First call resolution preferred
  • Maintain contact with customers as necessary on ongoing issues
  • Escalates issues as appropriate to other support areas
  • Maintains relationships between the company and customers during each interaction, and supports client interests and goals.
  • Meets or exceeds all individual and team production and performance expectations.
  • Participates in projects and supports company initiatives as required.
  • Customer technical support experience, call center preferred but not required
  • Strong communication skills and telephone etiquette
  • Strong business/technical oral and written skills
  • Must work well independently or in a team environment
  • Working knowledge of Microsoft Office, particularly Excel
  • Working knowledge of Oracle or SQL
  • Proficient with entire Microsoft Office suite
  • Bachelor’s degree in a computer technology field

Required

  • Customer technical support experience, call center preferred but not required
  • Strong communication skills and telephone etiquette
  • Strong business/technical oral and written skills
  • Must work well independently or in a team environment
  • Working knowledge of Microsoft Office, particularly Excel
  • Working knowledge of Oracle or SQL
  • Proficient with entire Microsoft Office suite
  • Bachelor’s degree in a computer technology field

Overview

Location Chicago
Workload 40 hours/week , 100% onsite
Expected start date ASAP
Expected end date OPEN
Necessary languages English
Necessary skills Microsoft, Oracle, SQL, Technical, support

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