Updated: 2023-09-12

Service Desk Team Lead

Dublin

  • Published 4 years ago
  • English
  • Expected start date: ASAP

Assignment Details

Role and Responsibilities:

This role will see the successful candidate join an established team and you will report directly to the helpdesk manager.

What’s involved:

  • Providing technical support to roughly 700 users
  • Configuration & installation of servers, desktops, printers
  • Software maintenance & support
  • ICT planning & development
  • Reporting against service levels
  • Mentoring junior staff members

What you need:

  • 3+ years’ experience as a team leader on a busy helpdesk
  • Strong troubleshooting experience
  • Active Directory Management
  • Experience in providing monthly/ Annual reports
  • Excellent Communication skills
  • Stamp 4/ EU Passport only

 

 

 

Overview

Location Dublin
Workload 5 Days/Week , 100% Onsite
Expected start date ASAP
Expected end date Open
Necessary languages English
Necessary skills ACTIVE, ICT, Lead, Service, team

Assignment closed

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