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Updated: 2023-09-12
Microsoft Dynamics 365 Analyst - Sydney
Sydney
- Published 3 years ago
- English
- Expected start date: ASAP
Assignment Details
The Role
In this role you will be working across the following:
- Ability to work with all departments in organization in achieving the desired CRM outcomes,
- Strong communication skills
- Work-flow creation
- Customer process management
- Design, configure and customize CRM system using Microsoft Dynamics 365 front end development
- Conduct impact analysis, review all functional requirements & artefacts and ensure end-to-end solution meets business requirements
- Plan, forecast and determine Microsoft Dynamics 365 license expenditure and CRM related investments annually
- Ensure Microsoft Dynamics 365 and Click-Dimensions systems upgrade and change are properly adopted by Client
- Propose and drive transformation initiatives to improve user's experience while enhancing CRM system capabilities
- Translating business needs into design requirements by leveraging on stakeholder management skills
- Develop project implementation plan
- Write test scripts and construct suitable initiatives to drive user acceptance testing (UAT)
- Create and maintain CRM user guides
- Conduct Microsoft Dynamics 365 training to users
- Review vendor's SOW
- Ensure vendor's deliveries meet the business requirements
- Customize CRM dashboard
- Provide CRM system support to end users
Your Profile:
- Minimum 3 years experience delivering CRM projects
- Solid experience in configuration and customization of Microsoft Dynamics CRM365
- Strong skills in business process engineering, workshop facilitation, story-boarding and prototyping
- Good understanding of the benefits and key business drivers for using the MS Dynamics CRM product
- Experience providing expert advice, and practical design implementation of a Dynamics 365 CRM solution
- Experience in the design of system integration solutions using the Microsoft Azure and Dynamics 365 platforms.
Overview
Location | Sydney |
Workload | 40 Hours/Week , 100% Onsite |
Expected start date | ASAP |
Expected end date | 12+ months |
Necessary languages | English |
Necessary skills | Azure, CRM, DYNAMICS, Design, Microsoft |
Assignment closed
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