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Updated: 2023-09-12
IT Support Officer
Limerick
- Published 4 years ago
- English
- Expected start date: ASAP
Assignment Details
In this Level 1 Technical Engineer position you will be responsible for providing technical assistance across all clients in our Managed Services Department.
Duties Include:
- Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues
- Logging calls (tickets) and keeping records of customer queries
- Analysing call logs so you can spot common trends and underlying problems.
- Updating helpdesk documentation so that support information is available and current for each customer
- Testing and fixing faulty equipment
- PC builds and installations
- Execute any activities assigned
- Monitor and control any activities assigned
- Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (& Project Team members when applicable)
- Complete timesheets daily
Skills Required:
- An ability to communicate verbally and via email with all customers in simple and understanding manner
- An understanding of the business impact of ICT Systems and devices
- An ability to follow through and close out all issues to customers’ satisfaction
- An ability to assess each user’s IT knowledge levels
- Being able to work under pressure
- An ability to think logically
- Good analytical and problem-solving skills
- Good interpersonal and customer care skills
- Good accurate records keeping
- Willingness to learn in a fast paced environment
- Professional and flexible attitude
Overview
Location | Limerick |
Workload | 5 Days/Week , 100% Onsite |
Expected start date | ASAP |
Expected end date | 2020-04-30 |
Necessary languages | English |
Necessary skills | DOCUMENTATION, HELPDESK, ICT, IT, TESTING |
Assignment closed
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