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Updated: 2023-09-12
Help Desk Analyst
Chicago
- Published 4 years ago
- English
- Expected start date: ASAP
Assignment Details
Your responsibilities
- Assist and follow up on technical help tickets submitted via phone, email, and walk-ups
- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
- Diagnose recurring technical issues and implement solutions to address the root of the problems
- Independently investigate and implement solutions to technical issues
Requirements
- 3+ years of prior experience
- IT support ticketing system experience desired
- Understanding of basic networking concepts
- Experience with Printer Problems
- Proven knowledge of Printer Hardware
- General familiarity with Application Support
- Hardware Troubleshooting experience preferred
- Basic Troubleshooting experience
- Well-founded grasp of Break Fix
- Comptia A+ experience
- Solid understanding of Microsoft Office 365
- Ability to simplify complex problems and build solutions
- Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
- Demonstrated knowledge of user administration and bug fixing in a client server environment
Overview
| Location | Chicago |
| Workload | 40 Hours/Week , 100% Onsite |
| Expected start date | ASAP |
| Expected end date | Open |
| Necessary languages | English |
| Necessary skills | Administration, COMPTIA, Hardware, Microsoft, Troubleshooting |
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