Updated: 2023-09-12

Desktop Support - Illinois

Elk Grove Village, IL, USA

  • Published 4 years ago
  • English
  • Expected start date: ASAP

Assignment Details

Job Summary:
Our client in Elk Grove Village, IL is looking to add another member to their team to support in a break/fix support environment. The current project is to learn the team's roles and responsibilities to be able to act as the back-up while other initiatives are undertaken. This role will involve a hardware inventory project right away with more technical responsibilities as you are trained.


Responsibilities:

  • Team will consist of 1 Network Admin and this role will report directly to the VP of IT
  • Use remote monitoring & support software to support local team and 1 remote office
  • Troubleshoot any problem to identify the root cause while communicating the problem identified verbally to assist the end user. Create notes that are clear and concise while explaining these technical issues to the non-technical users.
  • This role may be involved with recent software upgrades managed by the Network Admin
  • As the point of contact to the customer, you will ensure the user is communicated to often and they know what is happening.
  • Special projects will be required in addition to normal activities.

 

The essential functions of this role include:

  • working in a smoke free environment

 

Qualifications:

  • Experience level: Entry Level
  • Minimum 3 years of experience
  • Education: High School

 

Skills:

  • Desktop Support
  • Windows

Overview

Location Elk Grove Village, IL, USA
Workload 40 Hours/Week , 100% Onsite
Expected start date ASAP
Expected end date Open
Necessary languages English
Necessary skills ELK, Hardware, Network, SOFTWARE, Technical

Assignment closed

This assignment is closed as of 2020-03-04 and is no longer accepting applicants. Create an account to be the first to know when a similar or other relevant assignments are posted on Onsiter.

Create account