This assignment is not accepting applications. Click here to find other relevant assignments.
Updated: 2023-09-12
Delivery Director - Chicago, IL
Chicago
- Published 4 years ago
- English
- Expected start date: ASAP
Assignment Details
Responsibilities:
- Oversee all service streams for large financial services client
- Demonstrate mutually beneficial partner relationships with clients
- Develop, implement, and measure strategic initiatives to improve service excellence and maximize profitability
- Regularly review each service stream for contract adherence, service level attainment, reporting requirements, and client satisfaction
- Develop senior level relationships with client, championing business expansion and renewal
- Identify new business opportunities and work with Solution Development and other key leaderss on validating pricing and Statement of Work (SOW) development
- Regularly conduct formal Quality Review Meetings with client, with a focus on accomplishments, KPIs, action plans, change management, and new opportunities
- Champion the Continuous Service Improvement program which includes the analysis of reports and the implementation of solutions that improve service delivery, including the development of new policies, delivery of additional training, and identification of proactive solutions to address potential quality issues
- Serve as an escalation point for client and personnel issues
- Provide training, guidance and mentoring to Service Delivery Managers in industry best practices as well as company policies and procedures
Qualifications:
- Experience level: Experienced
- Minimum 7 years of experience
- Education: Bachelors
Skills:
- IT delivery director
- service delivery manager
- IT service delivery director
Overview
Location | Chicago |
Workload | 40 Hours/Week , 100% Onsite |
Expected start date | ASAP |
Expected end date | Open |
Necessary languages | English |
Necessary skills | Implementation, MENTORING, Management, Quality, TRAINING |
Assignment closed
This assignment is closed as of 2020-02-13 and is no longer accepting applicants. Create an account to be the first to know when a similar or other relevant assignments are posted on Onsiter.
Create account