Might be available
(Updated 2020-08-01)Contractor
Beginner Italian, Greek, Modern, English, Spanish, Portuguese
Skills (21)
COMPLIANCE MONITORING
ENVIRONMENTAL MANAGEMENT
INTEGRATOR
OPERATIONS
SIX-SIGMA
DOCUMENTATION
TRADING
SERVICE LEVEL AGREEMENT
BLACK BELT
NETWORKING
OPTIMIZATION
INTEGRATION
SATISFACTION
ADMINISTRATIVE SUPPORT
Six Sigma
OPERATIONS MANAGEMENT
MICROSOFT WINDOWS
SUPPLY CHAIN
TIME MANAGEMENT
Marketing
EXCHANGE
Professional Experience
Entrepreneur
AL Srl
2020-07 - Present
Italy
Company creation, marketing, management of the documentation, partnership and affiliation management.
Company creation, marketing, management of the documentation, partnership and affiliation management.
Service Desk Agent
HCL TECHNOLOGIES
2019-10 - 2020-07
Lisbon Area - Portugal
Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems; Own the Stakeholder Experience by liaising with diverse Helpdesks, product partners (both certified through the client and third-parties), and Quality Engineering teams; Coordinate regular calls with the client, for refills and upgrades to product accessories; Process both client-generated and internally generated service request tickets, within specified delivery times. Administrative support to certify client details, and alter any incorrect information within our stakeholder's client database.
Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems; Own the Stakeholder Experience by liaising with diverse Helpdesks, product partners (both certified through the client and third-parties), and Quality Engineering teams; Coordinate regular calls with the client, for refills and upgrades to product accessories; Process both client-generated and internally generated service request tickets, within specified delivery times. Administrative support to certify client details, and alter any incorrect information within our stakeholder's client database.
EasyJet Advisor
Webhelp
2019-03 - 2019-09
Lisbon Area - Portugal
Provide excellent level of customer services, assisting clients in changing flights, disruptions and bereavements
Provide excellent level of customer services, assisting clients in changing flights, disruptions and bereavements
Compliance Monitoring Assistant
ITRADER.COM
2018-01 - 2018-11
Limassol, Cyprus
Monitoring sales and retentions calls for the compliance department, overseeing corrective actions for any compliance violation, preparation of the compliance reports to the board of directors
Monitoring sales and retentions calls for the compliance department, overseeing corrective actions for any compliance violation, preparation of the compliance reports to the board of directors
KYC Officer
KYC
2016-03 - 2017-12
Limassol, Cyprus
Perform 'Know-Your-Client' (KYC) verification and documentation collection procedures for clients, providing approval and opening clients' accounts upon reviewing the KYC documentation in line with the company's policies and procedures, ensure that all the necessary documentation has been collected and update the company's system about the collection of these documents, identify breaches of the company's internal procedures and of the relevant regulations, ensuring that the company is compliance with the regulatory framework on all levels, monitoring recording calls for the compliance department
Perform 'Know-Your-Client' (KYC) verification and documentation collection procedures for clients, providing approval and opening clients' accounts upon reviewing the KYC documentation in line with the company's policies and procedures, ensure that all the necessary documentation has been collected and update the company's system about the collection of these documents, identify breaches of the company's internal procedures and of the relevant regulations, ensuring that the company is compliance with the regulatory framework on all levels, monitoring recording calls for the compliance department
2 Advisor
Apple Tier
2012-07 - 2015-10
Greece
Technical analysis and troubleshooting, provide training / create documentation ad needed, manage ticket queue providing investigation and timely updates to the customer, take ownership to resolve customer issues in accruing with service level agreement
Technical analysis and troubleshooting, provide training / create documentation ad needed, manage ticket queue providing investigation and timely updates to the customer, take ownership to resolve customer issues in accruing with service level agreement
Website Content Manager and Developer
Academy of Entrepreneurship
2012-03 - 2012-06
Greece
Website content management and development, administration of training workshops, networking and supporting the social medial strategy of the organization
Website content management and development, administration of training workshops, networking and supporting the social medial strategy of the organization
Academic Background
Master's degree
Politecnico di Bari
2007-01 - 2011-01