Might be available
(Updated 2023-12-19)Technical Support/Technical Writer
El Vendrell, Spain
Native Spanish, Fluent Catalan; Valencian, English
- Cloud
- Blockchain
- Linux
Skills (18)
Ubuntu
Blockchain
CUSTOMER SUPPORT
TECHNICAL SUPPORT
MAINTENANCE
TECHNICAL CUSTOMER SUPPORT
DOCUMENTATION
TEACHING
FIELD ENGINEER
QA TESTING
GCP
Microsoft Office 365
Kubernetes
QUALITY ASSURANCE
Office 365
SQL
RED HAT
WEB Commerce
Professional Experience
Technical Customer Support & Technical Writer
Chainstack
2022-03 - Present
* Provided direct technical support for Blockchain Cloud Services * Managed cloud platforms like AWS, GCP, VZO, and Azure * Deployment and maintenance of Blockchain nodes * Documentation creation and maintenance for technical and business support
Teacher and Technical Content Creator
Nuclio Digital School
2022-04 - 2022-08
* Created technical content focusing on IT technology * Conducted teaching sessions and supervised master's students * Quality assurance of educational materials and presentations
Blockchain Services Engineer-Sysadmin / Application & Customer Support / Technical Writer
Cudos
2020-10 - 2022-03
* Led projects ensuring timely product delivery and efficient software processes * Linux administration (Ubuntu, Red Hat) and Docker management * Collaborated with stakeholders on Blockchain features and configurations * Conducted QA testing and validation phases
Application Support Specialist and BA/Tech Writer (Team Leader)
Schwarz Group
2019-02 - 2020-09
* Led international teams using Agile methodology for e-commerce applications * Managed Hybris (SAP Web commerce) and Oracle for application support * Provided enterprise support and trained teams on Blockchain technologies
Internal Support Analyst, Team Leader (Supporting US)
ASG Software
2017-11 - 2019-02
System Engineer Windows Server
NTT Europe
2016-04 - 2017-11
Technical Analyst and IT Manager
2015-10 - 2016-02
Team Management (15 people), providing customer, desktop, and installation support.
2nd Line Support-Technical Analyst / Rollout Engineer
Debenhams
2013-09 - 2015-08
IT Support Technician/Field Engineer
Masterkey S.A
2007-07 - 2013-08
Customer Support
2008-01 - 2012-01
(admin) overseeing US Customer Support (IIS applications)
VMware Administration
2008-01 - 2008-01
(ESX).
* New Server Installations and Desk Computers; Corporate software installation and implementation based on HTML, ASP.net; SQL Admin
* New Server Installations and Desk Computers; Corporate software installation and implementation based on HTML, ASP.net; SQL Admin
Academic Background
IES Rambla Prim
IES Rambla Prim
2023-12 - 1999-01
Certifications
Blockchain Expert Certification (Blockchain Council, )
Blockchain Expert Certification (Blockchain Council, )
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