Senior IT-projektledare Västra Götalands län, Sverige

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(Updated 2020-07-22)

Senior IT-projektledare

Västra Götalands län, Sverige

Native Svenska, English

  • Telekom 15+ års erfarenhet
  • IT-projektledning 10+ års erfarenhet
  • Agila arbetssätt 10+ års erfarenhet

Skills (24)

Telecom

CRM

BUSINESS DEVELOPMENT

INSTRUCTOR

PROGRAM MANAGEMENT

CUSTOMER RELATIONSHIP MANAGEMENT

STATISTICAL PROCESS CONTROL

PMI

MAINTENANCE

GOVERNANCE

COURSE DEVELOPER

TEAM PLAYER

BUDGET

INTEGRATION

Portfolio Management

MENTOR

PROJECT PLANNING

CEM

PROJECT MANAGER

FINANCIAL PROJECT MANAGEMENT

CUSTOMER ENGAGEMENT

PMP

SPC

SATISFACTION

Summary

Eric Tinker is an experienced PMP and SAFe 5 SPC certified Project Manager, educator and Agile Coach. He has a Master of Science in Scientific Subjects Education. Eric has worked in the IT and Telecom industry as a manager, Agile Coach and Program and Project Manager. As a Project Manager, manager and educator, he has +25 years of experience. Eric is an entrepreneur with a highly developed ability to create good relationships with both customers and teams. He has experience from defining, establishing and leading programs and projects successfully, also in recent years Lean and Agile engagements. Eric works well as a leader even during periods of pressure and when he and his team go through difficulties, this through a good ability to form high performance, committed, and motivated teams. Eric is used to leading teams in strategically critical projects both in Sweden and internationally. As a person, Eric is innovative, communicative, open and a team player. Leadership, respect for one another, and integrity are important watchwords for Eric.

Professional Experience

PROJECT MANAGER, AGILE COACH AND EDUCATOR
TINKER Consulting AB

2017-01 - Present

SWEDEN
• Project Manager and Agile Coach for IT, and Telecom Projects both in Sweden and internationally.
• Lecturer in basic and advanced project management with participants from medium and large companies in Sweden and internationally.
• Quality Management Consultancy.
• Lecturer PMP (Project Management Professional, PMI) certification preparatory course.
• Course developer in project management, agile methodologies and quality management.
• Mentor for project managers active in both governmental and private activities.
Arrangör
We Are Movement

2020-03 - 2020-03

Auditor Conversion
CANEA

2015-01 - 2018-05

Lead Auditor
QMS

2015-01 - 2017-08

Enterprise Finances

2016-11 - 2016-11

PROJECT- OCH PROGRAM MANAGER
ERICSSON AB

2013-01 - 2016-01

SWEDEN
• Customer Project Manager for a strategic partner project with TeliaSonera (Largest Swedish Telecom Operator. Developed CEM (Customer Satisfaction) - KPIs linked to NPS (Net Promoter Score). Resulted in a whole new view on how to measure customer satisfaction.
• Advisers for the development of CRM (Customer Relationship Management) processes together with Accenture business consultants.
• Responsible for the project part of contract for the sale of Ericsson's operating support system.
• Project manager for a program aimed at building skills in business development and customer engagement models globally to all of Ericsson's regions.
Project Manager Assessments Methodology
Ericsson Academy

2015-10 - 2015-10

CUBE

2014-03 - 2014-03

Project Finances Ericsson Academy
HEAD OF PROGRAM OFFICE
ERICSSON

2010-01 - 2013-01

UNITED ARAB EMIRATES
• Responsible for the program office in a business support and customer management program.
• Transformation of business, transformation of IT systems, data management, processes, CRM, work routines, knowledge, experience management and corporate culture.
• Established a Program Office and Program Management as governance methodology.
Business Architect - Enterprise Architecture
Cordial

2011-12 - 2011-01

LANGUAGE
Swedish (mother tongue) English (fluent)
STRATEGIC PROJECT MANAGER
ERICSSON AB

2008-01 - 2010-01

SWEDEN
• Developed a new customer engagement model for consulting assignments and system integration.
• Implemented customer engagement model in several regions, such as North America, Southeast Asia and the Middle East.
• Introduced Program Management as a methodology in Ericsson's global sales and delivery organization.
LINE MANAGER NETWORK MANAGEMENT
LM ERICSSON

2006-01 - 2008-04

IRLAND
• Established a new consultancy unit with engineers and project managers for delivery of Ericsson's operating and monitoring system.
• Worked out a service portfolio with associated competence development plans.
• Developed a team that successfully delivered the service portfolio developed.
• Established a global center for engineers from Ericsson's global organization to develop skills in delivering Ericsson's monitoring and operating support systems in project form.
HEAD MASTER
CYBERGYMNASIET AB

2003-01 - 2006-01

SWEDEN
• Established a new school with 650 students.
• Developed and established an organization with 50 employees.
• Developed and implemented a budget management system for management and follow-up.
• Developed a leadership model that was accepted and applied by owners, school management, staff and students.

1992 - 2003, OTHER POSITIONS
Business Support Systems (Interconnect) Solution Architect
Ericsson AB Sweden

2000-01 - 2003-01

Project Manager Delivery of Operating Support Systems
Ericsson Ltd USA

1998-01 - 1999-01

Senior Technical Instructor of Ericsson's Operating Support System (FMX / OPS / OSS-RC)
Ericsson Ltd USA

1997-01 - 1998-01

High School Teacher
Aranäsgymnasiet

1992-01 - 1997-01

Power Plant Engineer
Papyrus AB

1981-01 - 1992-01

COURSES

Academic Background

University of Gothenburg
University of Gothenburg

2020-07 - 2006-01

M. Sc. in Scientific Subjects Education
University of Gothenburg

2020-07 - 1992-01

B. Sc.
Chalmers University of Technology

2020-07 - 1983-01

Certifications

PMP
certified Project Manager
Project Management Professional
Certifiering Cert.nr. Organisation
Cerified SAFe 5 Program Consultant Scaled Agile Inc., USA
QMS ISO 9001:2015 Lead Auditor Cu093365 IRCA, UK
Headmaster N/A Den statliga rektorsutbildningen, Gothenburg University, Sweden

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