Senior IT/ITSM/Infra Consultant Stockholm, Sweden

Might be available

(Updated 1+ year ago)

Senior IT/ITSM/Infra Consultant

Stockholm, Sweden

Native English, Beginner Svenska

  • BMC Remedy
  • ServiceNow
  • IT Service Management

Skills (16)

EMC

Change Management

ServiceNow

SYSTEMS ENGINEER

QA

Incident Management

SUBJECT MATTER EXPERT

ITIL

Business Analysis

ENGINEER

SME

PROPOSALS

REMEDY

Integrations

SPLUNK

TRAINING

Professional Experience

Architect/Consultant
Telia

2018-03 - Present

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Description:
Architect/design and develop strategic solutions with ServiceNow as the central solution for building new age IT
service management solutions replacing multiple legacy systems. This implementation touched various aspects in servicenow such as request catalogs, incident management, facilities management, change management

Role: Architect
Skill Sets: ServiceNow, SOAP/REST

Responsibility:
1. Analysed and built a solution from scratch to replace 2 major legacy systems.
2. Standardize solutions built for infrastructure customer to provide better E2E solutions.
3. Devlopment and POC.
Senior Engineer
VISA Inc

2015-10 - 2018-03

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Description:
Implementation, customization, administration, support and delivery for a world's leading payment platform as part of the new ITSM implementation and process. Currently involved in a transformation project for Infrastructure and support as part of Service management strategy.
Role: BSM Consultant/Senior Systems Engineer
Skill Sets: ServiceNow, Remedy, CMDB, Splunk

Responsibility:
1. Part of Core Visa BSM team working on from scratch implementation on ServiceNow (Istanbul)
2. Transformation of Service Management as part of Operation and Infrastructure strategy.
3. CMDB development and design.
4. Single POC Level-4 support for all Configuration Management process and issues.
5. Development & Design reviews.
6. Design and Development for Sprints from initial release to production for the new Enterprise Service
Management setup.
7. Worked on 50%oversight & 50% development of various customizations for Incident, Problem, Change, Knowledge, Service Catalog and Configuration management.
8. Performance and Complex developments on BMC Remedy ITSM suite.
9. Works on various designs and development related to integrations with Ticketing and Reporting.
10. Outreach program and tool transformation program in ServiceNow involving workshops, story grooming and sprint planning sessions.
11. Release manager for daily/periodic promotions to QA & Production.
Senior Administrator
Wipro Technologies

2014-04 - 2015-10

Description:
Complete support, design and development for the IT Service Management and Service Request Management
implemented for a large scale US and European based manufacturing customers based on tools like BMC Remedy and ServiceNow.

Project Role: BSM Consultant
Skill Sets: ServiceNow, Remedy, CMDB, Splunk

Responsibility:
1. Requirement capture from the business.
2. Service Catalog building and training for ServiceNow implementation.
3. Design and Test preparation of service requests implementation.
4. Upgrade and setup of environment.
5. Development support for new requirements.
6. Design of new SRD, PDT, AOT for SRM 8.1
7. Upgrade of BMC ITSM suite of applications from 7.6 to 8.1
8. Support SME support for production issues
9. ServiceNow transformation project involving as a Technical consultant and BA for various modules
Free Lance
Bluerace Technology

2013-07 - 2014-01

Description:
Was working as a freelancer on a startup and providing support for part time consultancy in terms of proof of concepts and solution implementation.

Project Role: Business Analyst
Responsibility:
1. Collaboration and Requirement capture from the business to materialize the proposals across multiple
domains.
2. Building new proof of concept ideas.

Academic Background

University of California
University of California

2024-06 - 2024-06

Certifications

Certified Service Now Administrator & Certified Service Now Developer
ITIL V3 Intermediate

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