Salesforce Consultant/Developer/Admin

Skills (29)

Summary

➢ Proficiency in SFDC Administrative tasks includes creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
➢ Provide individualized instruction to keep all students at expected skill level.
➢ Strong analytical, logical and mathematical skills.
➢ Having knowledge on Custom Objects, Custom Tabs, Custom Fields, Validation Rules, Page Layouts, Record Types, Relationships, Data Migrations and Workflow rules.
➢ Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
➢ Identify and organize field trips to enhance curriculum.
➢ Worked on SOSL and SOQL.
➢ Worked as a Pardot Consultant.
➢ Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
➢ Involved in working with Wave analytics, and an in - depth knowledge of its features and applications.
➢ Experience working across various SFDC implementations covering Marketing Cloud, Sales Cloud, Service Cloud, Call center, Chatter.
➢ Good experience in coordinating with business, End Users and offshore team to understand meet the requirements.
➢ Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns and Custom objects as per client's need.
➢ Manage users, Public Groups, Profiles, Permission Set, Data Management and Roles within the Salesforce CRM; this involved designating access to applicable user within role hierarchy.
➢ Performed Validation Rules, work flows, Data Security and approval processes
➢ Defined object and field level security.
➢ Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce web to lead, custom objects, Junction objects, master-detail relationships and lookup relationships.
➢ Skilled in generating custom Reports and Dashboards.
➢ Having Knowledge of Workflow Rules & Triggers.
➢ Worked on Rest API.
➢ Having work experience on Apex and Visual force
➢ worked on Eloqua integration
➢ Created the Validation Rules, Approval Process, workflows for automated lead routing, lead
➢ escalation and Email Alerts.
➢ Designed and developed Apex Triggers for various functional needs in the application.
➢ Having good exposure in Cloud Computing concepts (SAAS, PAAS, IAAS)
➢ Good understanding of Technical trends, architectures, self-learner and motivated to stay on top of latest technology, new software and products.
➢ Development of Lightning components and LDS (Lightning Design System)
➢ Worked on CPQ and customized the product to add logic to reduce the time taken
➢ in creating quotes.
➢ Modified and worked on Service Cloud to implement complex service process
➢ with various process builder, workflow, email alerts, and approval processes.
➢ Committed to excellence, self-motivator, quick-learner, diligent, team-player, and a prudent developer with strong problem-solving skills and communication skills.
➢ Team player with good interpersonal skills, strong Problem solving skills.
➢ Possess comprehensive understanding of CRM business processes like Campaign, Lead, Account and Case Managements, Forecasting, and Call Center.
➢ Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
➢ Experience of SVN, Git or equivalent source control system.
➢ Experience on Workflow & EAI Development for Siebel CRM.
➢ Strong analytical, logical and mathematical skills.
➢ Having Salesforce knowledge on Custom Objects, Custom Tabs, Custom Fields, Validation Rules, Page Layouts, Record Types, Relationships, Data Migrations and Workflow rules.
➢ Identify and organize field trips to enhance curriculum on Salesforce.
➢ Worked on SOSL and SOQL.
➢ Configure/Implement the CPQ application
➢ Work closely with various functional groups to understand and analyze business processes and requirements
➢ Possess the ability to configure and/or customize applications or tools to fit varying business requirements and application support
➢ Drive detailed technical requirements and analysis on new salesforce.com configuration projects of varying complexity to ensure the smooth operation of our day-to-day sales functions
➢ Veeva CRM Support for production support project.
➢ Skilled in customizing standard objects in Salesforce like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns and Custom objects as per client's need.
➢ Manage users, Public Groups, Profiles, Permission Set, Data Management and Roles within the Salesforce CRM; this involved designating access to applicable user within role hierarchy.
➢ Performed Validation Rules, work flows, Data Security and approval processes in Salesforce
➢ Defined object and field level security in Salesforce
➢ Experienced Salesforce in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce web to lead, custom objects, Junction objects, master-detail relationships and lookup relationships.
➢ Skilled in generating custom Reports and Dashboards in Salesforce
➢ Proficiency in installing App Exchange applications
➢ Having Knowledge of Workflow Rules & Triggers.
➢ Experience on File Transport, MSMQ Transport and Web Services.
➢ Experience on Integration Object.
➢ Experience in UNIX Scripting on UNIX box Siebel servers.
➢ Application tuning for performance and Scalability.
➢ Experience on Remedy and Service Now Incident Management tool.
➢ Enthusiastic, eager to meet challenges and quick to learn and assimilate new concepts and ideas.
➢ Ability to work on multiple projects/tasks simultaneously to meet deadlines.
➢ Managing code for the entire environments for all t he Major releases and defects going in any environment.
➢ Deploying new Builds and making sure to complete the deployment before SLA time.
➢ Team player with good communication skills and also a self-motivated individual with exemplary problem-solving skills.

Professional Experience

Academic Background

Certifications