Might be available
(Updated 2023-08-28)Microsoft Azure/M365 Administrator
Quito, Ecuador
Native Spanish, Fluent English, Intermediate Portuguese
- IT Service Management
- Microsoft Azure
- Service Desk
Skills (11)
IT Infrastructure
paas
SERVICE DESK
BEST PRACTICES
MICROSOFT M365
Project Management
ITSM
Microsoft Azure
METRICS
Leadership
ITIL 4
Summary
Cloud Specialist ☁️ | Incident Management 🔧 | ServiceDesk 👨💻| ITSM 📈
Certifications:
Microsoft Azure Solutions Architect Expert
Microsoft Azure Administrator
Microsoft Information Protection Administrator
AXELOS ITIL4 Foundation
CertiProf Service Desk Leader
Professional Experience
Service Desk Coordinator
Compucare Ecuador
2011-05 - Present
Coordinate IT Support for several sites and clients.
Tier 3 Support for Desktop, Infrastructure and Cloud.
Design and Implement Solutions and Project Management.
Metrics and KPIs Definition and Analysis
Tier 3 Support for Desktop, Infrastructure and Cloud.
Design and Implement Solutions and Project Management.
Metrics and KPIs Definition and Analysis
Infrastructure Engineer
Verndale
2017-10 - Present
Microsoft Azure Cloud Support
Microsoft 365 Admin Support
Academic Background
Information Technologies Engineering
Technical University of Loja
2013-03 - 2018-10
Certifications
Microsoft Certified: Information Protection Administrator
Microsoft Certified: Azure Solutions Architect Expert
Protection Administrator
IT SERVICE DESK MANAGER
Microsoft Azure Administrator Associate
Global Best Practices
Microsoft Certified
ITIL 4 Foundation