Might be available

(Updated 2024-01-17)

Freelance Salesforce Consultant

Copenhagen, Denmark

Native Danish, English, Intermediate Svenska, Norwegian, Beginner Spanish, German

10+ years of experience with Salesforce
End2End - Solution design, delivery and training
Tech translator between business and development

Contact

Skills (26)

CUSTOMER RELATIONSHIP MANAGEMENT

CUSTOMER SERVICE

Business Analysis

CRM

SalesForce Service Cloud

Salesforce

PROCESS IMPROVEMENTS

agile methodology

IT Project Manager

BUSINESS DEVELOPMENT

IT Project Management

SUPPORT DESK

Technical Project Management

Vendor Management

TEAM MANAGEMENT

Scrum

SHIPPING

GOVERNANCE

Office 365

Project Management

TRAVEL INDUSTRY

Microsoft Office 365

Business Intelligence

INTRANET

Zendesk

Summary

I am a freelance salesforce consultant looking for short-term positions as a consultant or as a technical project manager.

I have worked within the cloud and web technology domain since 2003, and I have enjoyed working with everything from e-commerce and CRM to intranet and social ways of collaborating.

I get my kick from solving business challenges with technology - and the most inspiring work to me is when nobody knows where we will end up.

I prefer project-oriented assignments and thrive in a broad role with a mix of technical solution design, software configuration and management. And a large degree of responsibility and trust in my everyday work.

Professional Experience

Freelance salesforce consultant

Rikke von Jessen Consulting

2020-01 - Present

I work as a salesforce consultant handling business analysis, solution design and configuration of salesforce objects within sales, service, and experience cloud. I also handle project management and training.

I have worked across multiple industries i.e. travel, pharma, IT security, video management, public sector. My assignments are typically between 5 months to a year, and my allocation can be part-time or full-time depending on the situation.

Salesforce Consultant and Release Manager

BEC

2018-01 - 2020-01

I was part of an agile SAFe setup (+50 people) with the purpose to implement salesforce as work tool for employees in +20 Danish financial institutions. I was involved in activities related to release management, salesforce configuration, support, training, and implementation.

IT Project Manager

MT Højgaard

2016-01 - 2018-01

I was part of a digital workplace team with focus on technologies used for internal collaboration i.e. Office 365, SharePoint, Yammer and Salesforce. The team had a scrum mindset and handled full project life cycle i.e. architecture, development, project delivery, customer dialogue, vendor management, end-user training and consultancy.

Principal CRM Consultant (Salesforce)

3C Consult

2014-01 - 2016-01

I worked as an external salesforce consultant for companies who were implementing salesforce for the first time. My role covered the full project cycle from pre-sales, project management and requirement specification to software configuration, training, and implementation. I was part of projects within service, sales, and community cloud.

SharePoint Social Architect

PeopleNet

2014-01 - 2014-01

I was a consultant and trainer with a focus on Enterprise Social, Yammer, SharePoint, and a broad range of Microsoft Office 365 technologies. Consulting experience from private and public organizations within various industries as well as higher education.

Intranet Team Leader & Implementation Manager

DSV

2012-01 - 2013-01

I was the team leader of an intranet team (4 people). I was responsible for the full implementation of an intranet release which introduced collaboration functionality to 22,000 employees across 75 countries.

SharePoint Application Manager & Project Manager

A.P. Moller-Maersk Group

2008-01 - 2012-01

I was part of a team handling websites, extranets, and the corporate intranet platform (50,000 employees). My role was strategic, tactical, and operational. I was involved in anything from daily operations and support to development activities and roadmaps. Primary focus on SharePoint, my site, search, and social media.

E-commerce Business Development Manager

Maersk Line

2003-01 - 2008-01

I was part of an e-commerce team working on projects related to the international B2B shipping website maerskline.com. I was the business owner of a chat support team, involved in development of a business intelligence solution, project manager for a website translation project and improved internal communication flows via community software.

Academic Background

Master in IT and Languages

University of Southern Denmark

1998-01 - 2001-01

Bachelor in German and Spanish

Aarhus School of Business

1995-01 - 1998-01

Certifications

Salesforce Certified Community Cloud Consultant (SP20)

2020-10

Salesforce Certified Service Cloud Consultant (SP20)

2020-08

Salesforce Certified Sales Cloud Consultant (SP20)

2020-08

Salesforce Administration Essentials for New Admins (ADM-201)

2015-01

SAFe Course 4.5, Scaled Agile, Inc

2018-06

Certified Scrum Master (CSM), Scrum Alliance