Might be available
(Updated 2020-08-03)Experienced ITIL Process Consultant
Skanderborg, Danmark
Native Danish, Fluent English, Beginner Spanish, German
- Udførelse af Incident, Problem, Change og Configuration Management
- 10+ års erfaring med Transiton og Transformation projekter i outsourcing
- 10+ års erfaring med modellering og optimering af ITIL Processer
Skills (11)
ITIL
SERVICE DESK
CONFIGURATION MANAGEMENT
CLIENTS
BUSINESS SERVICES
SUBJECT MATTER EXPERT
NOVELL
Change Management
WINDOWS 2000
Risk Management
MICROSOFT WINDOWS
Professional Experience
Configuration Management SME
Nordic Region
2015-01 - 2020-07
Projects/implementing of Configuration Management solutions for IBM Clients in Nordic Region, underpinning Clients Business Services. Interacting with Configuration Management teams in the Nordics, Poland and India
Configuration Management Process Owner
IBM Europe
2013-01 - 2015-01
Responsibilieties:
Performance and process results, identification and management of critical
succes factors, Control and management of teams in all EU countries,
ensure that the process is used correctly, represent the process for all external
stakeholders, put op the rational and direction of the process, define process policies, standards and coceptual models. Project management of process improvements.
Performance and process results, identification and management of critical
succes factors, Control and management of teams in all EU countries,
ensure that the process is used correctly, represent the process for all external
stakeholders, put op the rational and direction of the process, define process policies, standards and coceptual models. Project management of process improvements.
Configuration Management Process Lead
IBM Nordic
2008-01 - 2013-01
Responsible that the process supports business IT in the Nordic region.
Process Lead for all SM Processer
IBM Nordic
2006-01 - 2008-01
Responsible for all SM Processes in the Nordic region.
Problem and Change Manager IBM Nordic Region
Incident
2002-01 - 2006-01
Performing the roles of: Incident, Problem og Change/Release Manager for more IBM clients in the Nordic region.
IT Manager for APV
Pasilac
1998-01 - 2002-01
Accountable for IT services for APV Pasilac i Aarhus. Took over unstable IT Services and infrastructure. Stabilised IT Services and infrstructure and started continual improvement and development of the service portfolio. Developed and created the IT Strategy together with Koncern IT and implemeted it. Managed Support Team and Super Users. Implemented fax i SAP and was a SAP user.
Technical Manager
Front Data Denmark A/S
1995-01 - 1998-01
I builded a technical team to implement and support the company customers.
The team consisted of: 4 technisians
As a team we delivered PC's, Servers, LAN og WAN to the customers.
For the more complex solutions I participated in the implementations.
The team consisted of: 4 technisians
As a team we delivered PC's, Servers, LAN og WAN to the customers.
For the more complex solutions I participated in the implementations.
Technical consultant
Realdata Ejendomssystemer A/S
1993-01 - 1995-01
Installation of PC's, Servers, LAN, WAN for real estate offices in Denmark
Application developer
Novell Network
1990-01 - 1993-01
and Network Supporter for 4A Informatik
Developer of finansial applications and network support (Novell Network)
Developer of finansial applications and network support (Novell Network)
Konstable in the army
1975-01 - 1987-01
(3Y) and different work as crafts man
Certifications
ITIL Expert v.3
ITIL Service Manager V.2
MCSE Windows Server 2000
CNE Novell netware 3.12
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