Might be available

(Updated 2022-11-01)

Experienced Advisor

Vantaa, Finland

Native Finnish, English, Intermediate Portuguese, Beginner Svenska

+5 years of Project Management experience
+6 years of Sales/IT Service/Product Management experience
Experienced on hardening enterprise cyber security

Contact

Skills (19)

DOCUMENTATION

BUSINESS DEVELOPMENT

Cyber Security

PAYROLL

FAST LEARNER

RISK ASSESSMENT

OPERATIONS MANAGER

HELP DESK

ITIL

PRODUCT MARKETING

FINANCE

IT Project Management

OPERATIONS

IT Infrastructure Library

COACHING

Quality Auditing

Change Management

Agile

Agile Methodologies

Summary

Details
MBA graduated ace of all trades customer-centric Consultant who produces results in Kaivosvoudintie 4 P 134, Vantaa, 01610,
any setting. Experienced in Cyber Security, Sales, Service/Product/Project Finland
Management, hands-on techie. Proven track record on skillfully developing customer +358 40 555 7933
relationship and services by using versatile data sources. Natural and inspirational timo.suopelto@gmail.com
leader experienced working in cross-organizational teams. Early career experience
working as support technician for networks, desktops and private cloud, SaaS and
Links
service integrations.
LinkedIn

Professional Experience

Service Manager

Nixu Oyj

2021-08 - Present

● Responsible of selected Nixu Cyber Defense Center customers Service Management ● Innovated new CDC services to accelerate sales, improve customer value Sales realization and collaboration with internal teams IT Project Management

Service Manager

Visma Public Oy

2016-09 - 2020-12

ITIL ● Governed services related to HRM/HRD, Payroll and Finance SaaS solutions Change Management ● Responsible of selected public sector customers worth of 2.6 M euro ● Collecting customer satisfaction on managed services and systematically Lean improved given customer satisfaction ratings ● Product Marketing Manager for major domestic ATS solution. Increased the SaaS software delivery product revenue over 14% Cloud operation ● Improved application agility by accelerating annual deployments by 100% - 150% ● Reduced needed downtime for application deployments over 80% Azure

Platform Operations Manager

Aditro Shared Services Oy

2014-10 - 2016-09

Business Development ● Responsible of providing high quality SaaS platform operations and development of operative processes ● Supported environments: Wintel / Redhat private cloud and Azure public cloud ● Built and strategically led tier 3 system ops team consisting of 6 system engineers Soft skills ● Redesigned learning program for the team ● Designed and implemented technical 24/7 on-call service Leadership ● Initiated and led service transition from Windows OS to Linux Service-minded

Incident & Problem Manager

Aditro Oy

2013-11 - 2014-10

Co-operation ● Responsible of applying incident and problem management processes in Cloud Infrastructure unit Communication Skills ● Product manager for Cloud CMDB ● Coordinating customer communication to approx. 2 000 companies. Fast Learner ● Revised tier 3 incident ticket reporting for management and CXX level Result-oriented

Transition Coordinator

Aditro Oy

2012-09 - 2013-11

● Resourcing and coordinating operative tasks in tier 3 technical team Independent ● Operating and coordinating customer communication to 1 000 companies Prioritization ● Managing internal Cloud CMDB Production Specialist, Aditro Oy, Espoo

Academic Background

Master of Business and Administration

Haaga-Helia, Helsinki

2016-01 - 2019-06

Bachelor of Business and Administration

Oulu University of Applied Sciences, Oulu

2003-08 - 2008-05

Certifications