Fachkraft Systemintegration Welzheim, Deutschland

Might be available

(Updated 2020-12-08)

Fachkraft Systemintegration

Welzheim, Deutschland

Fluent Turkish, German, Intermediate English

  • 6+ Erfahrung Support
  • MSCE Microsoft
  • ITIL v3

Skills (15)

MAINTENANCE

DOCUMENTATION

CUSTOMER SUPPORT

CONTROL PANEL

ROLLOUT

ITIL

IMAC

PROBLEM SOLVING

BUYING/PROCUREMENT

Windows 10

PURCHASING

MICROSOFT WINDOWS

PRINTERS

INTEGRATION

WINDOWS SERVER 2012

Professional Experience

Retraining IT specialist
GFN AG

2014-02 - 2016-01

Retraining as IT specialist for system integration

Regular technician
Computacenter

2016-01 - 2017-09

Installations of software and hardware

Installing / uninstalling software

Problem solving of tickets

Incident processing

Customer contact and appointments

IT employee
MBtech

2017-10 - 2018-02

1st and 2nd level support

In- / deinstallation of software

Problem solving of tickets

Customer contact and appointments

Printer maintenance / setup

IT employee
Glamira

2018-03 - 2018-06

1st and 2nd level support

Problem solving of hard- and software

Installation hardware and software

Network solution

Documentation

Printer maintenance / setup

Apple IMac Configuration

Purchasing IT

Call center Agent
Teleperformace Turkey

2018-07 - 2018-09

call centre agent

remote control

Installation of printers

Printer problem solving

Create and classify tickets

IT employee
infinIT

2019-01 - 2019-04

1st and 2nd level support

Create and classify tickets

Installations / deinstallations of software and hardware

Incident processing

Customer contact and appointments

IT employee
Signalhorn

2020-10 - 2020-10

Installation of WLAN 

Configuration of WLAN

IT employee
TTI

2019-06 - 2020-02

1st und 2nd Level Support

Erstellen und Klassifizieren von Tickets

In- / Deinstallationen von Software und Hardware

Incidentbearbeitung

Kundenkontakt und Terminvereinbarung

IT employee
Schwäbisch Hall

2020-10 - Present

1st and 2nd level support
Printer installation
Hardware Rollout
Incident processing
In- / deinstallation of software and hardware
Customer contact and appointments
 

Freelance work
Freelance

2020-10 - Present

Certifications

MCPS Microsoft Certified Professional
Microsoft Surface Hub Technical Power Training
Skills for Active Customer Support
Samsung SyncThru Web Services Solution
Samsung Smart UX Center Solution Training
Samsung Smart Printer Diagnostic System Solution Training
Samsung Mobile Print Control Panel App
Samsung K2200 Service Training
Samsung Host Driver and Applications Software
MSCA Office 365
MSCA Windows Server 2012
Windows 10 - Einführung
ITIL Foundation v3
Samsung Cloud Print SCP Solution

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