Might be available

(Updated 2022-07-21)

CRM-expert with long and wide experience

Stockholm, Sweden

Native Svenska, English

Projektledare 10+ års erfarenhet
Utvecklare 10+ års erfarenhet
Arkitekt 10+ års erfarenhet

Contact

Skills (27)

Dynamics 365

TRAINING

Solution Architect

Implementation

REQUIREMENTS GATHERING

MS Dynamics 365

Salesforce

Agile Project Management

DYNAMICS

BUSINESS REQUIREMENTS

ARCHITECTURE

Project Management

CUSTOMER RELATIONSHIP MANAGEMENT

MAINTENANCE

SYSTEM DEVELOPMENT

INTEGRATION

XML

Product Owner

Excel

SCRIBE

Connected Field Service module

Commercial

Visual Basic

SAAS

DTO

Finance & Operations

netsuite

Summary

Nicklas is an appreciated technical project manager with many successful projects. He always establishes a good climate with all involved in the project. With more than 22 years of experience as an IT-consultant, Nicklas is a very competent asset. He has tackled several different roles and worked with different branches which given him broad knowledge.

As an experienced CRM expert with more than 9 years of experience, Nicklas has the understanding of customer solutions and the application. In the developing and customizations area he is well experienced and there has been an architect and business analyst role in each project so in that area Nicklas has good knowledge.

Nicklas always have an positive mindset which motivates people around him. He is a people-person that gets along with everyone and is very appreciated by his colleagues. Nicklas is also running a chocolate shop where they make chocolate pralines.

Professional Experience

Project Manager, Developer, Architect

Telia

2018-01 - 2019-10

Telia needed an experienced Project Manager for implementing new changes in their current CRM. Nicklas had the role of Project Manager and Main Architect for their Salesforce implementation. In the project an external vendor was involved in the development together with Nicklas who was leading the development team. Telia was very pleased with the result and the project went smoothly thanks to an excellent prestudy and project plan.
Utilized competencies: Project Management, Application Management, Requirements Gathering, Requirements Analysis, Architecture, Lead Developer, Strategy and Planning

Developer, Architect, Project Manager

Topaz Energy and Marine

2018-01 - 2018-01

As Topaz was changing partner for their CRM, a complete analysis of their current installation was performed. The result was a comprehensive guide to their current setup and improvement strategies. The work to change their complete CRM installation was done by Nicklas. Topaz was pleased with the result.
Utilized competencies: Requirements Gathering, Requirements Analysis, Strategy and Planning, Development, Project Management, Architecture
Techniques: MS Dynamics CRM, Visual Studio, Javascript

Developer, Architect, Migration

Nordic Finance

2018-01 - 2018-01

As a part of the Nordic Finance project, one part was to migrate from their current system to Salesforce. Nicklas was responsible for managing the complete migration including data mapping, data loading and workshops with NF. A comprehensive project with a good outcome and accurate result.
Utilized competencies: Requirements Gathering, Requirements Analysis, Strategy and Planning, Data mapping, Data loading
Techniques: Salesforce CRM, Data Loader

System Owner, PM, Developer, Architect

Svenska Dagbladet

2017-01 - 2017-01

Svenska Dagbladet needed an experienced System Owner to be the owner of six of their systems. The interim solution was to take over from existing system owner and hand over to the new system owner, a period of six months.
Nicklas had the role of be the system owner of six systems, where Salesforce was one of them. The role includes being responsible for maintenance, support and technical issues for all systems. As a system owner it involves the bridge between the technical team and the business team and fulfil stakeholders needs. Part of the project was to act as a Project Manager, Team Leader and Architect.
Utilized competencies: Project Management, Application Management, Requirements Gathering, Requirements Analysis, Architect, Team Leader, Strategy and Planning
Techniques: Salesforce CRM, Visual Studio, SCRUM, ServiceNow, Jira

Software requirements gathering

Jusek

2017-01 - 2017-01

Jusek has a modified Dynamics CRM and wants to improve the application. Their need was to have an independent analyse of the requirements so they can make the demands to the vendor much more accurate.
Nicklas had the role of gathering information about the current system, analyzing the input and come up with recommendations on each functional demand. A complete gathering analyse was delivered as a result of multiple workshops and analyzing the input from these.
Utilized competencies: Project Management, Application Management, Requirements Gathering, Requirements Analysis

PM, Developer, System Architect

Techniques

2017-01 - 2017-01

HL-Display had introduced an pilot for Poland and wanted to start the CRM-rollout for Sweden and the following countries. Thereby they wanted to ensure that the processes being used today are supported by the new system so they have an solid platform which they could keep building on.
Nicklas had the role of implementing CRM, pre-study analysis, architecture and the planning of the implementation of a CRM-system. He was also responsible for training the users and to develop and customize the system.
Utilized competencies: Project Management, Application Management, Training, Requirements Gathering, Requirements Analysis, Strategy and Planning
Techniques: MS Dynamics CRM, Visual Studio, SCRUM, JavaScript, PSA

Project Manager, Developer

Meritmind/Brightby

2016-01 - 2016-01

Meritmind/Brightby were performing a domain move with CRM as a base and with a number of integrations. The reason was to change domain so they were not depended to their vendor. The project included project management with cooperation with other vendors as well as the customer. Nicklas also performed project task such as development, corrections test and delivery.
Utilized competencies: Project Management, Application Management, Testing
Techniques: MS Dynamics CRM, Visual Studio, SCRUM, JavaScript

Project Manager

Scandic

2016-01 - 2016-01

Scandic upgraded CRM and several integrations and at the same time went online. The application was outdated and they needed to decrease the hardware cost and dependencies for another vendor. It was a challenging project with all sort of issues to be solved. There were numeral project meetings with the customer and they established a good working climate. The customer was very pleased with the project.
Utilized competencies: Project Management, Application Management, Requirements Gathering
Techniques: MS Dynamics CRM, Visual Studio, JavaScript, SureStep, Scribe

Product owner, Lead Architect

DHL

2012-01 - 2016-01

For DHL with the headquarter in Milan, Nicklas was Product owner for one of their applications and the lead architect.
Utilized competencies: Application Management, Leadership and Management
Techniques: PowerBuilder, Oracle, SQL, Visual Studio

Other projects and experiences

PM, Migration, System Analyst

Cornerstone/Addskills

2015-01 - 2015-01

For Cornerstone/Addskills Nicklas performed an integration from another SQL-based application to CRM. They were merging to companies and needed to merge their customers and courses. The challenge was to bring knowledge and material from the customer so it was a lot of meetings and workshops. The result of the migration was very good and the customer was very pleased.
Utilized competencies: Project Management, Requirements Gathering, Requirements Analysis
Techniques: Excel, Scribe, MS Dynamics CRM, SureStep, SQL

Project Manager

Hemmafönster/Inwido

2014-01 - 2014-01

Hemmafönster/Inwido was performing an upgrade with CRM and at the same time replacing hardware. After a merge of several companies they had the need to also merge their IT and applications. It was a lot of management to get all involved to synchronize. At the last day the customer was uncertain of success due to an error, but Nicklas managed to solve this last issue to please the customer.
Utilized competencies: Application Management, Team Leadership, Project Management
Techniques: MS Dynamics CRM, Visual Studio

Project Manager, Lead Developer

Wibax

2013-01 - 2013-01

Wibax wanted to perform development to their CRM and at the same time upgrade to a newer version. The technical platform was quite simple, but the functionality in CRM was extensive. Nicklas was responsible for the architecture and the project and was also the lead developer in the project.
Utilized competencies: Project Management, Requirements Gathering, Application Management, Leadership and Management
Techniques: Visual Studio, MS Dynamics CRM, JavaScript

Lead Developer

Brandskyddsföreningen/RVR

2013-01 - 2013-01

Nicklas role was prestudy responsible and lead developer in this project to implement CRM. There were some integrations to other systems and a huge amount of functionality in CRM, all developed internally. The interaction with the customer was frequent and Nicklas established a good climate.
Utilized competencies: Project Management, Requirements Gathering, Requirements Analysis, Application Management, Leadership and Management
Techniques: JavaScript, MS Dynamics CRM, Visual Studio, SQL, Agresso

PM, Developer, System Architect

DHL

2011-01 - 2013-01

As project manager, developer and system architect, Nicklas handled various projects in different roles. Nicklas was always working close to the customers and established a good working climate.
Utilized competencies: Project Management, Strategy and Planning, Application Management
Techniques: JavaScript, MS Dynamics CRM, Visual Studio, SQL

Trainer

DHL

2004-01 - 2011-01

Roles: Trainer
For the support, maintenance team and or client, a big logistics company, Nicklas was responsible for training, both in Sweden, offshore and the rest of the world.

Developer

DHL

1998-01 - 2011-01

Roles: Developer
For various customers Nicklas worked as an developer with different programming languages and different technical platforms.

Support Engineer

DHL

1998-01 - 2011-01

Roles: Support Engineer
Nicklas worked as a support engineer with a variety of applications and different customer.

Support Coordinator

DHL

2006-01 - 2011-01

Roles: Support Coordinator
For a bigger logistics company that had an extensive application and support 24/7, Nicklas was responsible for the support as a support coordinator.

Developer, Solution Architect, Business Analyst

Riksbyggen

2020-03 - 2021-02

Nicklas is working at Riksbyggen with developing their Dynamics implementation. The daily work is agile and conists of development, configuration, analysis and support.

Migration expert

Akavia

2021-03 - 2021-06

Nicklas is working with migration from two organizations to one, including data analyze, data cleaning and data transformation.

Architect, Lead developer, Business Analyst

IKEA

2021-03 - 2022-04

IKEA is introducing a new part of Dynamics suite and Nicklas is helping them to gather business requirements, analyze them and transform them to a technical solution. The architecture, development and best practice guidelines are also being performed by Nicklas.

Support

Direct Healtcare Group

2022-01 - 2022-02

DHG was setting up a new F&O implementation and need help with supporting the users with training in F&O.

Architect, PM, Lead Developer, Business Analyst

4C Strategies

2022-03 - Present

Nicklas is helping 4CS to analyze their entire CRM implementation including integrations, code and system processes.

approx 50% workload

Developer

Riksbyggen

2020-03 - 2021-04

Nicklas is working at Riksbyggen with developing their Dynamics implementation. The daily work is agile and conists of development, configuration, analysis and support.

Migration

Akavia

2021-04 - 2021-08

Nicklas is working with migration from two organizations to one, including data analyze, data cleaning and data transformation.

Developer/Architect/Requirements analyzer

IKEA

2021-04 - 2022-04

CRM specialist

4C Strategies

2022-04 - Present

Analyze CRM – processes, functionality, source code, integrations, set-up and environment analysis.

Analyze processes, map against existing processes in CRM, and change them to support the business.

Analyze all existing data and update so it is accurate and updated.

Consolidate all data.

Analyze and change all source code and functionality to be futureproof and remove deprecated functions. Apply ”best practice”. Change and add/remove functionality.

Analyze integrations and verify functionality. Change if necessary.

CRM konsulent

Medistim

2022-11 - Present

Medistim is using CRM today but are not happy with functionality and design. Therefor they want help with developing their CRM in order to improve functionality and design. They would also like help with the journey to the cloud later on.

Academic Background

DBA

Oracle University

2019-08 - 2003-05

Certifications

Certified Administrator

Learning Tree

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Administrator

Microsoft Dynamics 365 customer engagement

Microsoft Dynamics 365 Customization & Configuration

Microsoft Dynamics Business Applications

MS CRM 2011 Installation and Deployment 2013/02

MS CRM 4.0 Installation and Deployment

Managing CRM Implementations

ITIL Foundation v.3

CRM-expert with long and wide experience

Skills (27)

Summary

Professional Experience

Academic Background

Certifications

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