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(Updated 2020-01-13)Consultor Business Intelligence
Barcelona, Spain
Native English, Spanish
- Certificados Oficiales de Qlik Sense y QlikView
- +6 años experiencia utilizando QlikView, Qlik Sense y NPrinting
- + 6 años de experiencia en proyectos de BI
Skills (30)
Geo Analytics
DATA MODELING
TELEPHONE CUSTOMER SERVICE
ODAG (Qlik)
CUSTOMER SERVICE ORIENTED
TELEPHONE
BEST PRACTICES
NPrinting
OPTIMIZATION
Excel
DATA VALIDATION
WORD
CUSTOMER SERVICE
BI
MICROSOFT OFFICE
TELEPHONE SALES
QlikView
Qlik Sense
Business Intelligence
MICROSOFT WORD
INTRANET
SALES TEAM
Tableau
Visual Basic
TABLEAU SOFTWARE
HUMAN RESOURCES
RETAIL SALES
PAYMENTS
CLIENTS
DOCUMENTATION
Professional Experience
Team Leader - Back Office - Customer Attention
CLARO ARGENTINA
2020-01 - 2020-01
Team Leader Customer service - Long Distance Service
◦ Main Responsibilities
◦ In charge of 15 customer attention agents
◦ Solving Issues with clients
◦ Development and implementation of the area's Intranet Portal used as a Procedure Manual
01/11/2010 - 31/04/2011
Back Office - Telephone and Internet service
◦ Main Responsibilities:
◦ Solving the cases telephone agents derived from clients problems or issues with the service
◦ Generating IT tickets for solving System software suite problems.
◦ Main Responsibilities
◦ In charge of 15 customer attention agents
◦ Solving Issues with clients
◦ Development and implementation of the area's Intranet Portal used as a Procedure Manual
01/11/2010 - 31/04/2011
Back Office - Telephone and Internet service
◦ Main Responsibilities:
◦ Solving the cases telephone agents derived from clients problems or issues with the service
◦ Generating IT tickets for solving System software suite problems.
Sales Validations - Telephone and Internet
2020-01 - 2020-01
service
◦ Main Responsibilities
◦ Data validation with clients to assure the quality of the sale
◦ Preventing possible sale fraud
◦ Main Responsibilities
◦ Data validation with clients to assure the quality of the sale
◦ Preventing possible sale fraud
Telephone Customer Service
Long Distance Service
2020-01 - 2020-01
◦ Main Responsibilities
◦ Telephone Attention for Clients of Argentina
◦ Solving on line problems
◦ E-mail response for clients consults about the service
Business Area Customer Attention for Internet and Telephone Services
Date November 2008 - September 2012
Location Cordoba, Argentina
Technologies Excel - Vantive System software Suite
Position Telemarketing Agent
Contribution
Main Responsibility:
o Telephone Sales of Internet and Telephone Service (Jazztel)
◦ Telephone Attention for Clients of Argentina
◦ Solving on line problems
◦ E-mail response for clients consults about the service
Business Area Customer Attention for Internet and Telephone Services
Date November 2008 - September 2012
Location Cordoba, Argentina
Technologies Excel - Vantive System software Suite
Position Telemarketing Agent
Contribution
Main Responsibility:
o Telephone Sales of Internet and Telephone Service (Jazztel)
Administrative Assistant for RH SOCIO
2008-04 - 2008-06
Contribution
Main Responsibilities:
◦ Company's Data Base Administration
◦ Redacting Working Documentation
◦ Billing Clients
Business Area Human Resources
Date March 2007 - April 2008
Technologies Windows - Word - Excel
Position Administrative Manager for NOBIS
Contribution
Main Responsibilities:
◦ Creating, updating and deleting client's information
◦ Personal Customer Attention
◦ Collecting client's Payments
◦ Payment of suppliers
Main Responsibilities:
◦ Company's Data Base Administration
◦ Redacting Working Documentation
◦ Billing Clients
Business Area Human Resources
Date March 2007 - April 2008
Technologies Windows - Word - Excel
Position Administrative Manager for NOBIS
Contribution
Main Responsibilities:
◦ Creating, updating and deleting client's information
◦ Personal Customer Attention
◦ Collecting client's Payments
◦ Payment of suppliers
Administrative Assistant for CRS
Health Insurance
2005-08 - 2007-01
Contribution
Main Responsibilities:
◦ Creating, updating and deleting client's information
◦ Personal Customer Attention
◦ Collecting client's Payments
Payment of suppliers
Business Area Insurance
Date July 2004 - February 2005
Technologies Windows - Word - Excel
Main Responsibilities:
◦ Creating, updating and deleting client's information
◦ Personal Customer Attention
◦ Collecting client's Payments
Payment of suppliers
Business Area Insurance
Date July 2004 - February 2005
Technologies Windows - Word - Excel
Academic Background
Systems Analyst
Instituto Santo Domingo
2008-01 - 2011-01
Business Administration
Universidad Nacional de Córdoba
2002-01 - 2006-01
Colegio San Patricio (St Patrick's School)
Colegio San Patricio (St Patrick's School)
1997-01 - 2001-01
Certifications
Qlik Sense Business Analyst - License QSBA0334v2
Qlik Sense Data Architect - License QSDA0102v3
Qlik Sense System Administrator - License QSSA0230v3
QlikView Course
Trinity College London Graded Examination in Spoken English
SAT College Admission Exam - 990 points (over 1600)
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