Might be available
(Updated 2020-05-11)Business Analyst CRM
Stockholm
Native Finnish, Svenska, English, Fluent Danish, Norwegian
- Business Analyst
- CRM developer
- CRM owner
Skills (47)
CONTRACT MANAGEMENT
BI
MICROSOFT CRM
MAPPING
CUSTOMER SUPPORT
CUSTOMER RELATIONSHIP MANAGEMENT
REQUIREMENT ANALYSIS
System owner
FINANCIALS
SALES SUPPORT
PROCESS ANALYSIS
PROCESS IMPROVEMENTS
FINANCE
Business Analysis
CRM
DOCUMENTATION
PROBLEM SOLVING
PEOPLESOFT
MAINTENANCE
CONTRACTS
CONTRACT ADMINISTRATION
Marketing
SAP
SAP Business Objects
INVOICE
GENERAL LEDGER
GOVERNMENT CONTRACT
FINANCIAL REPORTING
RECONCILIATION
AP
ACCOUNTING
METRICS
ACCOUNTS PAYABLE
ACCOUNT RECONCILIATION
EDUCATING
SERVICE SALES
INVOICING
BUDGET
QlikView
FIXED ASSETS
REFINING
AR
INVOICES
TOPO
HEALTHCARE
GL
AP/AR
Summary
Patrik är en senior konsult med många års erfarenhet som kravanalytiker och CRM systemägare.
Han har projektlett kravanalys, upphandling och implementation av CRM och finansiella system i internationella organisationer där flera kompetensområden behöver samverka. Patrik har haft både strategiska som operativa roller inom inköp, lansering och implementering av olika system i både globala och lokala organisationer, bl.a. Scania, Cybercom och GE healthcare.
Professional Experience
Finance Applications Manager - Business Analyst
Scania AB
2019-01 - 2019-12
Product Owner / Business Analyst for Oracle EBS Financials, GL, AP, AR, Projects
System Admin / Product Owner Oracle Cloud - Close Management & ARCS
Product Owner / BI Analyst for Cognos Financial reporting systems that are used for: Financial Reporting all Oracle eBS
modules and cost analysis/follow up, budget, AP/AR, fixed assets, general ledger. Responsible for general accounting
Jira projects and task board, including BI reporting systems. System admin for Oracle Cloud Close Management & ARCS
(Account Reconciliation and Close) during implementation and roll out phase. Provide efficient business support
processes for Scania by gathering business needs in the Financial Area to provide standard automated solutions.
Daily work: Requirement gathering, business analysis, system management, system governance, UAT planning, sprint
planning, prioritization, documentation. assisting controllers, managers, projects managers with BI reports, creating
reports, book closing, system issues and refining system demands for both business and IT. CRM Project Manager /
System Admin / Product Owner Oracle Cloud - Close Management & ARCS
Product Owner / BI Analyst for Cognos Financial reporting systems that are used for: Financial Reporting all Oracle eBS
modules and cost analysis/follow up, budget, AP/AR, fixed assets, general ledger. Responsible for general accounting
Jira projects and task board, including BI reporting systems. System admin for Oracle Cloud Close Management & ARCS
(Account Reconciliation and Close) during implementation and roll out phase. Provide efficient business support
processes for Scania by gathering business needs in the Financial Area to provide standard automated solutions.
Daily work: Requirement gathering, business analysis, system management, system governance, UAT planning, sprint
planning, prioritization, documentation. assisting controllers, managers, projects managers with BI reports, creating
reports, book closing, system issues and refining system demands for both business and IT. CRM Project Manager /
Business Analyst
Nemely AB Stockholm
2018-08 - 2019-03
Project Management, business analysis, requirement gatherer, process analysis, solution analysis, system mapping,
documentation.
workshops, pre-studies, project implementations, marketing automation (clickdimensions) training. sales support.
Systems used: Jira, Devops, Dynamics 365 / Salesforce CRM.
documentation.
workshops, pre-studies, project implementations, marketing automation (clickdimensions) training. sales support.
Systems used: Jira, Devops, Dynamics 365 / Salesforce CRM.
Consultancy Assignment
Cybercom Group
2018-10 - 2019-03
Technical application owner / Architect for CRM Dynamics 365 Online version 9 Customer Engagement CRM 365,
unified interface. Technical work CRM, updates, creating solutions according to business processes, sales, marketing,
produced a framework agreement solution, produced a sustainability metrics reporting view in Power BI, aligned
business processes with the system, improved user friendliness, corrected bugs/issues, worked closely with business
analysts and other stakeholders.
unified interface. Technical work CRM, updates, creating solutions according to business processes, sales, marketing,
produced a framework agreement solution, produced a sustainability metrics reporting view in Power BI, aligned
business processes with the system, improved user friendliness, corrected bugs/issues, worked closely with business
analysts and other stakeholders.
Business Analyst / CRM Consultant
Allocate Software Australia NZ
2017-10 - 2018-05
CRM support for Australian and NZ business within Dynamics 365. Data reconciliation, license audit, ledger analysis,
identified missing revenue, process improvements, data correction/management, improving BI extracts, educating
employees in the system. Enabling entities and implementing new processes in the business. Adding new functions
sales and marketing, and modules relating to license invoicing and biometric hardware products. Capturing the license
Leadfront AB Orgnr: 559098-9066 info@leadfront.se +46 721 55 35 00
Consultancy Profile
software deals into the system, making sure the invoices were produced correctly with the right information to the customer and mapped internally in the financial systems. Implementing a biometric device inventory solution into CRM,
that leads to increased sales and visibility and traceability.
identified missing revenue, process improvements, data correction/management, improving BI extracts, educating
employees in the system. Enabling entities and implementing new processes in the business. Adding new functions
sales and marketing, and modules relating to license invoicing and biometric hardware products. Capturing the license
Leadfront AB Orgnr: 559098-9066 info@leadfront.se +46 721 55 35 00
Consultancy Profile
software deals into the system, making sure the invoices were produced correctly with the right information to the customer and mapped internally in the financial systems. Implementing a biometric device inventory solution into CRM,
that leads to increased sales and visibility and traceability.
IT operations system administrator
Empired Ltd
2017-10 - 2017-11
Australia
Supported MS CRM Dynamics servers (Versions 2011, 2015, 2016) and integrations for the Department of Education
and Training - Victoria GOV. Handling PMIs/RFCs, server maintenance, updates/upgrades, and other duties.
Supported MS CRM Dynamics servers (Versions 2011, 2015, 2016) and integrations for the Department of Education
and Training - Victoria GOV. Handling PMIs/RFCs, server maintenance, updates/upgrades, and other duties.
Business Analyst / CRM Specialist
Allocate Software
2015-05 - 2017-07
Responsible for the CRM system for Swedish entities and various tasks under COO. A two-sided role; one with CRM where I liaisoned with the UK head department of Finance and IT. The other part of my work was towards the Swedish
sales
Time Care AB
2011-01 - 2016-01
Task included managing the CRM Dynamics (2011, 2016, 365 versions) and financial
operations in the system, accounts payable, receivables, depreciations, improving processes, requirement gathering
data/BI extracts, white space analysis, forecasting, daily administrative tasks, Improving processes around: sales,
projects, marketing, development team, management, finance, on how to use the system in an efficient way. Enabling
full functionality in CRM for sales, marketing, projects, service, finance, SharePoint, contract management.
Data Reconciliation was a big part of my role where I corrected previous errors that were made during migration of
contract and financial data in the CRM system. I made sure that the financials/contracts were put in correctly into the
business systems, to avoid revenue leakage and capturing the whole business deal in its entirety. I enjoyed working with all stakeholders and developed a good functioning relationship with them to make sure the business was running
smoothly, and that we captured all sales deals. Many of them were very complex that required intuitive solutions.
operations in the system, accounts payable, receivables, depreciations, improving processes, requirement gathering
data/BI extracts, white space analysis, forecasting, daily administrative tasks, Improving processes around: sales,
projects, marketing, development team, management, finance, on how to use the system in an efficient way. Enabling
full functionality in CRM for sales, marketing, projects, service, finance, SharePoint, contract management.
Data Reconciliation was a big part of my role where I corrected previous errors that were made during migration of
contract and financial data in the CRM system. I made sure that the financials/contracts were put in correctly into the
business systems, to avoid revenue leakage and capturing the whole business deal in its entirety. I enjoyed working with all stakeholders and developed a good functioning relationship with them to make sure the business was running
smoothly, and that we captured all sales deals. Many of them were very complex that required intuitive solutions.
Business Operations Specialist
GE Healthcare
2013-02 - 2015-03
Responsible for contract and invoicing for Sweden, service contract administration, responsible for data quality of
contracts entered and of the whole installed base. Maintaining correct SLAs in the system. Making sure work done in organization leads to correct invoicing and closure of the job provided to customers. Maximize revenue on company's
assets. Responsible for the database. Handling supplier invoices (accounts payables). Controlling internal costs in the company. The role was heavily focused on finance and operations, process knowledge and delivering projects on time and cooperating with all departments to deliver the best results. Took part of an implementation of Salesforce CRM into
the sales and service sales business. Responsibility of yearly increases of indexations amounts for contracts.
contracts entered and of the whole installed base. Maintaining correct SLAs in the system. Making sure work done in organization leads to correct invoicing and closure of the job provided to customers. Maximize revenue on company's
assets. Responsible for the database. Handling supplier invoices (accounts payables). Controlling internal costs in the company. The role was heavily focused on finance and operations, process knowledge and delivering projects on time and cooperating with all departments to deliver the best results. Took part of an implementation of Salesforce CRM into
the sales and service sales business. Responsibility of yearly increases of indexations amounts for contracts.
Service coordinator
GE Healthcare
2011-03 - 2013-02
Responsible for Finland, Backup for Norway and Denmark. Resource planning and management, Prioritizing resources,
Booking of technicians, Logistics.
Booking of technicians, Logistics.
Customer support representative
Teleperformance Nordic
2007-11 - 2009-12
Technical support for apple and Tre. -Problem solving, Subscription questions, invoice questions and sales.
Leadfront AB Orgnr: 559098-9066 info@leadfront.se +46 721 55 35 00
Consultancy Profile
Language
Swedish: mother tongue Norwegian: Good understanding
English: fluent Danish: Good understanding
Finnish: fluent
Leadfront AB Orgnr: 559098-9066 info@leadfront.se +46 721 55 35 00
Consultancy Profile
Language
Swedish: mother tongue Norwegian: Good understanding
English: fluent Danish: Good understanding
Finnish: fluent