Service Delivery Manager

Assignments include: 
• Managing communication and relationship with our 3PL vendors 
• Overall responsibility for deliveries according to the change and release process 
• Secure relationship with business in order to deliver and meet expectations 
• Set goals and directions for the development in maintenance work and drive alignment between involved parties, e.g. other AD teams 
• Manage communication and relationship with adjacent AD organizations 
• Able to view issues from multiple angles to innovate and challenge the status-quo 
• Able to learn from experience and actively seek feedback and data 
• Ensure from a governance perspective that we comply with our company´s processes and implement new when they come 
• Proactively lead the work for system and solution continues improvements, together with team and vendor 
• Taking an active part in the strategic work with constant improvement of the AD function 
• Planning and prioritization of scope content and delivery status within each AD release together with stakeholders 
• Make plans to develop the systems/services included in the maintenance situation so that business and IT's needs and requirements are met 
• Responsibility for the development of the systems/services lives up to the expectations on results, quality and agreed improvements 

• Be the “IT-partner” to the business side 
o Support tender and contracting processes from an IT perspective 
o Secure that new solutions are, from an IT-perspective: 
o Cost effective 
o Highly maintainable 
o Re-usable 
• Be the “glue” between our company and our vendors 
o Work in close collaboration with new and existing vendors 
• Report status and escalate if needed 
• Lead and coach the requirement analysts, Solution architects, test roles 

The position is based in Stockholm and travel abroad can be expected. 

Work environment 
Our IT office is activity-based environment and all consultants are expected to work Activity Based and understand this type of workplace. 

Competences: 
Just like everyone at our company, we believe you are a social, open, communicative, sales-minded and ambitious team player full of drive and optimism. 

And your skills include: 
• Good leadership skills 
• Experience Project Manager within project or/and maintenance steering 
• Experience from working within Supply chain/Logistics 
• Experience from Integrated Enterprise solutions 
• Experience from of working with services and vendors 
• Experience from working within a global organization 
• Experience from software development project, standard system implementation and/or from Roll out of Global Solutions 
• Experience from Agile Development & Methodologies 
• You are driven, well-structured in your work and excellent in fact-based decision-making 
• You have a holistic view and are proactive 
• Good at expressing yourself verbally and in writing in both English and Swedish