IT Specialist

We are looking for an IT Specialist for a customer that is one of the leading telecom solution providers. You will be working as part of an international team. The consultant must be located in Finland.

The consultant will work in a multi-national IT environment where the IT infrastructure and software is managed, manufactured and developed in-house.

Your responsibilities in this role include:

- Be responsible for improving IT infrastructure availability, ensure high availability of IT infrastructure including IT server rooms, network architecture, etc.
- Be responsible for the implementation, deployment, and continuous optimization of IT solution and service in each local office, ensure successfully projects implementation come from HQ in each local office.
- Responsible for IT services management, such as Incident Management, Change Management, Problem Management.
- Manage the day-to-day operations of IT service, provide helpdesk support along with other team members, including but not limited to the following scopes:

• User desktop/laptop, printer support, helps resolving problematic events.
• Desktop/laptop provision, prepare corporate standard OS/Software/Application and security settings before distributing to end users.
• User training on IT platforms/OA/Application/Services.
• WAN/LAN network issues handling.
• IT infrastructure issues such as server room environment, UPS, etc.

- Maintain good communication channel between business department and IT department, having deep understanding of R&D working scenarios/R&D tools, and provide the right and efficiency IT infrastructure and IT solution.
- Manage the IT inventory; working with procurement team and follow procurement policy to place IT equipment/devices orders.
- Responsible for office network implementation and maintenance, including WAN/LAN solution design, network equipment configurations and deployment, network system troubleshooting and health checking.
- Responsible for IT infrastructure construction and maintenance, including IT server room, structure cabling system, UPS, etc.

Requirements & Qualifications

- Deep understanding of TCP/IP protocols and fundamentals of networking equivalent to CCNP/HCIP level. Familiar with LAN technologies (Routing and Switching). Familiar with WAN technologies, knows corporate-level network architecture, deep understanding of MPLS, BGP, OSPF and other TCP/IP protocols. 
- Strong understanding of IT service management processes, such as ITIL Incident Management, Change Management, Problem Management
- Strong project management skills with experience on multi-countries and cross departments project implementation and management.
- Familiar with Windows Server, AD, DHCP. Familiar with Linux is a plus such as Ubuntu, CentOS, etc.
- Fluency in English
- Optimistic, proactive, team player.

More information available as the search progresses. 


Location: Helsinki
Allocation: 100%
Start: Flexible
Duration: + 12 months, extension expected 
Language: Fluent in English, both written and spoken.