Consultant Task – Service Delivery Executive, Remote (2023.01.31)

Location: Nordics / Remote
Workload: 100%
Start: Asap
Duration: 6 months +
Language: English, Danish, Swedish or Norwegian 

We are now looking for the right person with the stated below experiences.

Minimum of 5 years’ experience of Service delivery executive management and administration

Excellent experience in SAP Module Sales and distribution

Contract management

Good experience to review, interpret and manage conditions in service contracts 

Experience around asset management / iBase management

Service invoicing

Good experience to manage:

Contractual invoicing

Call based invoicing

Time and material (T&M) invoicing

Service credits 

Yearly indexation

Monthly follow up on all contracted customers above.

Profit & Loss / P&L

Experience in Service delivery Executive Strategy and Planning

Monthly SLA review (service contract) by using the corporate services dashboards/reports and set KPIs.

Support corrective action plans for assigned customers to prevent any penalty demands. 

Support monthly services reviews for selected customers. 

Responsible for ensuring correct invoices to customers, this includes regular monitoring and charging of non-contractual services.

Understand service delivery costs in association with dedicated customers are in line to meet customer P&L.

Experience in Operational Deliverables and Contribution

Contact path for customers on service delivery executive issues, e.g. daily business topics, important changes, requirements etc and coordinate these to responsible stakeholders and ensure resolution 

Experience in Processes and Improvements

Identify issues within the Services Delivery Executive process, either leading to contract violations, reduction of customer satisfaction or also incorporating internal cost reduction potentials. Responsible for sharing the observed information with Customer Delivery Manager, Operations Manager or Account Manager to implement corrective actions. 

Key competences

Experience and knowledge about ITIL Processes 

Knowledge in writing reports and business correspondence.  

Knowledge of change management / risk management

Basic financial understanding

PC literacy, incl. MS Office 

Good knowledge in excel

Fluent local language written and spoken in professional manner 

Danish and or Norwegian. Other Nordic languages is meriting

Excellent English skills (written and spoken). 

Location: Nordics (Flexible or remote)

Are you interested?
If you have the right qualifications please forward your resume to Andreas Lannér at andreas.lanner+181@rightpeoplegroup.com