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(Uppdaterat 2022-02-21)Program Manager
Kolding, Denmark
Modersmål Danish, Nybörjare Svenska, Nybörjare Norwegian, English, German
- Project Management
- Process Improvement
- Localization
Kompetenser (13)
QUALITY ASSURANCE
OPERATIONS MANAGER
BUDGETS
WORKFLOW
PROCESS IMPROVEMENTS
OPERATIONS
PROCESS IMPROVEMENT
SCHEDULING
QA
CONSUMER BEHAVIOR
BUSINESS DEVELOPMENT
EXECUTIVE LEVEL
Spring
Professionell bakgrund
Project/Operations Manager
Vaco at Google
2021-07 - 2021-10
● Oversee daily operations of three different project including 3 Quality Assurance teams ● Responsible for 90+ employees who are reporting under me on 3 levels: Team Lead, QA, and Analysts ● Expanded the team size by 100% and executed hiring of 45 new analysts in less than 3 months ● In charge of all tool developments, automation efforts, and process improvements ● Responsible for business development for Vaco to acquire new projects both short term and long term ● Significant experience in stakeholder management at executive level ● Significant experience in reporting, metrics, and KPI development that works in small teams and at scale up to departments of 800+ employees ● Developed, implemented, and executed global cross-vendor quality management frameworks for content projects counting 3.000+ employees to ensure the best possible quality.
● Conducted workflow automation to speed up the project by 5 times the speed of human raters and automated 95% of the workflow.
● Conducted workflow automation to speed up the project by 5 times the speed of human raters and automated 95% of the workflow.
Project Lead
Vaco at Google
2019-04 - 2019-12
Oversee daily operations of EMEA teams consisting of 30 employees and act as a subject matter expert for anything related to the workflow.
● Create and present WBRs, MBRs, and QBRs for the Search Ads team to showcase performance to stakeholders.
● Conduct 1:1 with employees, create performance reviews, and help guide the employees in the right direction for their professional development.
● In charge of process improvement as well as finding new revenue opportunities within the project for Vaco as well as Google.
● Create and present WBRs, MBRs, and QBRs for the Search Ads team to showcase performance to stakeholders.
● Conduct 1:1 with employees, create performance reviews, and help guide the employees in the right direction for their professional development.
● In charge of process improvement as well as finding new revenue opportunities within the project for Vaco as well as Google.
Danish Team POC (Point Of Contact) and Content Analyst
Vaco at Google
2018-06 - 2019-04
● In charge of day-to-day operations of the Danish team.
● Manage scheduling, help low performers improve and analyze data and metrics to make sure the team improves week over week.
● Review, edit, and approve content created by the team to assure the highest possible quality standard.
● Provide feedback to managers explaining weekly performance and come up with areas for improvement for the team and project in general.
● Manage scheduling, help low performers improve and analyze data and metrics to make sure the team improves week over week.
● Review, edit, and approve content created by the team to assure the highest possible quality standard.
● Provide feedback to managers explaining weekly performance and come up with areas for improvement for the team and project in general.
Operations Intern
Society of St. Vincent de Paul San Mateo County
2017-05 - 2017-08
● Created Google AdWords campaigns and analyzed how these affected sales in the four stores.
● Increased views on Google MyBusiness and Yelp by 50% over two months and analyzed how reviews on these websites affected consumer behavior.
● Updated sales journals, created monthly budgets for the stores, and made monthly reports on sales ● Analyzed the operations of competitors and made comparisons to figure out how to improve the operations of the four stores to become competitive.
● Increased views on Google MyBusiness and Yelp by 50% over two months and analyzed how reviews on these websites affected consumer behavior.
● Updated sales journals, created monthly budgets for the stores, and made monthly reports on sales ● Analyzed the operations of competitors and made comparisons to figure out how to improve the operations of the four stores to become competitive.
Akademisk bakgrund
Kolding Realskole
Kolding Realskole
2024-11 - 2024-11
MBA
Westcliff University
2019-05 - 2021-04
Bachelor of Science in Business
Menlo College
2014-08 - 2018-05
International Business College
International Business College
2011-08 - 2014-06
Primary School
Primary School
2001-08 - 2011-06