Kan vara tillgänglig
(Uppdaterat 2020-07-10)Management Konsult
Helsingborg, Sverige
Modersmål Svenska, Flytande English, Nybörjare German
- Kritiskt tänkande
- Förmåga att leda andra
- Ledarskap/ management
Kompetenser (17)
CUSTOMER SERVICE ORIENTED
CUSTOMER SERVICE
REAL ESTATE
ORGANIZATIONAL CHANGE
Change Management
BUSINESS DEVELOPMENT
SATISFACTION
MENTOR
FINANCE
BUDGET
ITIL
TELEPHONE
BUSINESS CASES
FIRST LINE
Risk Management
TRADING
RETAIL SALES
Sammanfattning
"While others sit and wait for things to happen, I make sure to get things done"
I am a target oriented person who possesses a lot of courage. My profile is ideal for assignments where changing environments are a fact and where promptness and quick decisions are required. I love innovativ solutions and I am convinced that less prestige-mindedness and understanding for the customers and suppliers are crucial for successful deliveries. Ten years of operational leadership has given me experience in service, IT, customer experience, sales, and Change management. I have built up and dismantled services and processes, and been a driven force in projects.
Professionell bakgrund
2016-01 - Pågående
2016-01 - Pågående
2016-01 - Pågående
2016-01 - Pågående
2017-01 - Pågående
2018-01 - Pågående
2018-01 - Pågående
2019-11 - Pågående
The main purpose of this assignment is to align interanal stakeholders and to maintain the high secuiry controll and cost efficiency when setting up sites abroad. The project take lead for something completely new within the bank. Frameworks as of guiding princples are of high importance. The project is resbonnsible for budget, time and quality
2018-08 - 2019-11
As a project manager within Swedbank, I am working with re-locations, terminations, and reconstruction on a strategic level to make cost-efficient services to the branches in Sweden, Norway, Finland, and Denmark. The role of an interim manager requires a close relationship with stakeholders inside and outside of the bank. Important is not just the understanding of figures and to build business cases, it is also about the understanding within legal, compliance and security to make sure the bank secrecy is fulfilled.
Contacts with landlords for agreements of different kinds is something I work with every day.
2018-02 - 2018-09
The target of the role is to lead all IT Business Development on strategic level -relating to specific Business AreaCountry. The role imes close to business ambitions and enables growth and productivity. My main task was to make sure that Ikano had the competitive and cost effective business applications that support Ikano banks business needs. Act as a IT head for business unit and be responsible for ensuring adequate business unit support, collecting busines needs and ensuring the right development projext portfolio to match business needs.
2017-05 - 2018-03
Strategic management consultant within Real Este Facility Management at Swedbank. My main focus was to build and help the manager in building processes to ensure higher efficiency was
INTERIM AND CHANGE MANAGEMENT
2017-10 - 2018-01
At Devv It my main role was to bridge the communication between the CEO and the staff and to make sure that everyone was working in the same diraction. An assignment for 3 months. The assignment was given to me by the board which I also reported to.
2016-01 - 2016-01
2014-01 - 2016-01
2015-01 - 2016-01
2009-01 - 2015-01
This resulted in more efficient processes for all service areas with 30% higher customer satisfaction first year and 5% lower supplier costs. I had a personel responsibility for approximately 60 employees. In the role i drifted work for implementation of ITIL for 150 employees and set up new processes for all customers.
2012-01 - 2012-01
2010-01 - 2010-01
2007-01 - 2009-01
2008-01 - 2009-01
2005-01 - 2007-01
PREVIOUS EMPLOYMENT
2005-01 - 2006-01
2003-01 - 2005-01
2002-01 - 2005-01
2001-01 - 2004-01
1993-01 - 2001-01
2000-01 - 2001-01
Akademisk bakgrund
2002-01 - 2005-01
2001-01 - 2002-01