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(Uppdaterat 2021-12-14)Kokenut hanke ja projektipäällikkö
Vantaa, Suomi
Modersmål Finnish, English, Nybörjare Svenska
- Palvelujohtaminen
- ITIL Prosessit ja ITSM työvälineet
- Projektinhalliinta
Kompetenser (37)
PROCESS DEVELOPMENT
OPERATIONS MANAGER
ECOSYSTEM
PROJECT MANAGER
SMO
Vendor Management
TEAM LEAD
PRESALES
PIPELINE
DUE DILIGENCE
Change Management
STEERING
RFP
RFP/RFI
PROJEKTIPÄÄLLIKKÖ
GOVERNANCE
TEAM MANAGEMENT
PROJECT LEADERSHIP
VENDOR SELECTION
SERVICE DESK
RFI
PROJECT PLAN
OPERATIONS
PROGRAM MANAGEMENT
PROGRAM MANAGER
BUSINESS CONSULTANT
ORGANIZATIONAL CHANGE
TOOLING
NOKIA
EMC
Procurement
BUSINESS CASE
FINANCIAL PROJECT MANAGEMENT
CASE MANAGEMENT
ROBOTIC
Six Sigma
WELDING
Professionell bakgrund
Entrepreneur, Business Executive, SIAM and ITSM
Exonit Oy
2021-10 - Pågående
• SIAM Lead, (travel) o SIAM concept and project plan for implementation o ITSM tooling evaluation with automation and AIOps technologies o Business continuity Analysis, Disaster Recovery Plans and Risk Analysis
Owner of Enterprise Service Management Architecture
TietoEVRY Oyj
2020-12 - 2021-10
o Development of next generation Enterprise Service Management concept • Project manager for ServiceNow renewal (retail)- core processes, 12 Business custom applications, 33 integrations, new service delivery model to be implemented (32 000 users) • SIAM concept owner for Operational SIAM and its components • Solution Architect for ServiceNow and SIAM implementations, presales
Entrepreneur, Business Executive, SIAM and ITSM
Exonit Oy
2017-05 - 2020-12
Enterprise Service Management Tool Selection and Ramp Up, (steel industry)
o Program Manager
2019-06 - 2020-12
implementation (ITSM, CSM, HR and Finance case management with IT module) o Business Case calculation of new tool benefits against old model o RFI => RFP and vendor selection for implementation o Project plan preparation o Organizational change management and rollout of new way of working throughout organization (15000 users, all continents)
IT Operating Model for Cyber Security Company
2019-09 - 2020-03
Service Delivery Management
2018-12 - 2019-11
o Service Delivery Management Set up for complex international SAP landscape o Vendor/Incident/Major Incident/Change/Transition processes
SMO
2005-01 - 2018-12
o SMO concept creation o SMO processes, governance model with vendors, KPI/CSF dashboard with Remedyforce o CMDB modelling
o Project Manager
Apptio
2018-08 - 2018-12
Delivery Executive, SIAM and ITSM
Tieto Finland Oy
2016-04 - 2017-05
• ITSM architect and advisor in internal ServiceNow renewal program • ITSM Solution Architect within large sales case - responsible for defining support model • Robotic Process Automation, machine learning and Artificial Intelligence as tools for Enterprise Service Management digitalization • ServiceNow go-to-market plan and execution in Nordics • Assistance of customer teams in ServiceNow onboarding • Participation in RFx and Due Diligence processes for enterprise customers • Assistance in customer transitions
Senior Advisor
Sofigate Oy
2011-11 - 2016-04
• Service Management Office ramp up and SIAM team lead • Service Design and Transition process definition and alignment with project models • Service Level and Compliance Manager - Ecosystem reporting with end-to-end SLA's and KPI's • Transition and Transformation Project Manager/Director in global and local projects for changing Infrastructure Service Providers (e.g. HP, CapGemini, Enfo, Atos, Tieto, Fujitsu) • SIAM concept development for Sofigate • ICT Service Management maturity assessments • ServiceNow implementations • Several ITSM assessments and roadmaps how to ramp up ServiceNow • Program Management for Workstation environment renewals • 0365 implementations from Exchange 2003
Customer Solution Architect
CA Technologies
2010-07 - 2011-10
Current State Analysis, what is the maturity of customers processes (ITIL) and what enhancements need to be done, tools and way of working • Cloud initiatives, Virtualization and Service Automation • Customer satisfaction: involvement in project delivery, steering and management groups
Senior Operations Manager
Nokia Oyj
2007-12 - 2010-06
• Global team management • Release and Deployment Process -business owner for Nokia Service's unit (9 global teams), pipeline planning • Vendor management and frame agreement negotiations for near/off-shore operations • Budgeting, cost center management, resource allocations • ITIL framework deployment for Services organization • Member of Quality Leadership Management team, quality gate reviews (Service Maturity checks before going live of internet services - production readiness) • RFP for Data Centre Services for Consumer Internet Services, definition of governance model, governance model ramps up and management • Operations manager for ramping up Internet Backbone Service (Transition from R&D to live service in Data Centre in Warrick, UK) • Member of Service Quality Assessor Community (Quality specialist, ISO9001, ITIL)
Senior Advisor
Sofigate Oy
2007-01 - 2007-11
• ITIL framework and organizational maturity assessments • Project director for email consolidation and Data Centre transition • RFP process definition and implementation for Data Centre services
Sales and Software Development Business Unit Director, member of Board
Endero Oyj
2005-06 - 2006-12
of Directors • Strategical planning, people and resource management, contract management
Production Manager
Fujitsu Services Oy
2004-06 - 2005-06
Alma Media transition - infrastructure to Fujitsu Managed Services, workstations to Patja Concept and Service Desk ramp up.
• Elisa transition project of Data Centre Services to Fujitsu
• Elisa transition project of Data Centre Services to Fujitsu
Elisa Oyj, Service Manager
Elisa Group
2002-12 - 2004-06
• Radiolinja Aava Oy, Head of Department, IT Data Centre Services • Consolidation of 7 data centers into 2 central ones - one in Espoo and one in Tampere • Running data center operations
Account Executive
EMC Computer Systems
2000-11 - 2002-12
Training Consultant, Database products
Oracle Finland Oy
1994-08 - 2000-11
Manager, Business Intelligence
Sybase Finland Oy
1996-02 - 2000-11
Software Consultant
Software Ag
1986-08 - 1994-06
Akademisk bakgrund
University of Redlands
University of Redlands
2021-12 - 1986-01
Certifikat
Det Nordiske Veritas, ~~~~~~~~~ - Nokia Oyj: Management System Assessment, SBTI
ICT Standard for Management Academy v2 certificate
ICT Standard for Management Academy
Six Sigma Green Belt for Services
Curriculum Vitae - Jaana Nurmi
ITIL v3