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(Uppdaterat 2022-09-07)IT Project Manager
Calgary, AB, Canada
Modersmål English, Hindi
- 25+ years of experience in IT industry
- 16+ years of experience in Project Management
- Technical Projects
Kompetenser (43)
WINDOWS XP
Planning
Reporting
MICROSOFT WINDOWS
Jira
Marketing
PROCESS IMPROVEMENT
GOVERNANCE
Project
PROJECT PLANS
IT Infrastructure Library
Project Management
Quality
CUSTOMER SERVICE
financial
MICROSOFT OFFICE
IT Project Manager
Scrum
WORKFLOW
CUSTOMER SERVICE ORIENTED
WINDOWS 95
MITIGATION
TEAM LEAD
Risk Management
WINDOWS 7
BUSINESS MANAGEMENT
SCHEDULING
TECHNICAL SUPPORT
OPERATIONS
Windows 10
NOVELL
Agile
IT Project Management
Recruitment
PROBLEM-SOLVING
Confluence
PMP
ITIL
BUDGET
Change Management
RETAIL SALES
AWS
TRADING
Sammanfattning
Results-focused senior project manager with over 20 years of proven success in developing and leading cross-functional technical teams to execute
and deliver major technology initiatives. Demonstrates expertise in leading team members, managing schedules and coordinating resources. Keeps
projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members,
vendors and other stakeholders.
Professionell bakgrund
Migration Project Manager
Denmark & Global
2021-01 - 2022-07
• Forecasted, scheduled and monitored project timelines, personnel performance and oversaw milestones.
• Managed and delivered the full end to end migration and managed their Go-no-Go decisions for migrations for Banking Clients • Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved completion deadlines on or before schedule.
• Brought projects in on-time and in accordance with budget and quality standards.
• Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
• Managed and delivered the full end to end migration and managed their Go-no-Go decisions for migrations for Banking Clients • Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved completion deadlines on or before schedule.
• Brought projects in on-time and in accordance with budget and quality standards.
• Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
Scrum Master /Integrations Project Manager
Denmark & Global
2019-04 - 2021-01
• Managed the full software development cycle, Integrations & API's development, and new sprint releases.
• Jira, Retrospective and Confluence management for sprint planning.
• Managed the release process for core technologies, working with teams to ensure delivery of new features and bug fixes on time.
• Led daily scrum meetings as part of agile development processes.
• Oversaw planning and detailed execution of processes throughout development lifecycle.
• Jira, Retrospective and Confluence management for sprint planning.
• Managed the release process for core technologies, working with teams to ensure delivery of new features and bug fixes on time.
• Led daily scrum meetings as part of agile development processes.
• Oversaw planning and detailed execution of processes throughout development lifecycle.
Senior Project Manager
Takeda Pharmaceuticals
2018-06 - 2019-04
Delivered the full rollout logistical planning, management and governance of a global Windows 10 refresh program covering Canada & EMEA regions including migrations to One-Drive.
• Management of issues and project risks, weekly status reports to program board and regions stakeholders.
• Provided project governance over Getronics, Lenovo, and Accenture (key project delivery partners) on all technical aspects of the project within my regions.
• Implemented change management processes when issue arose to keep project moving forward and adjust to shifted priorities.
• Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions.
• Management of issues and project risks, weekly status reports to program board and regions stakeholders.
• Provided project governance over Getronics, Lenovo, and Accenture (key project delivery partners) on all technical aspects of the project within my regions.
• Implemented change management processes when issue arose to keep project moving forward and adjust to shifted priorities.
• Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions.
Project Manager
Roche Pharmaceuticals
2017-02 - 2018-05
• Managed full rollout planning, management and governance of a global Windows 10 refresh program for assigned 10 global locations.
• Visited sites to conduct workshops and agree on deployment plans and Go-no-Go sign-off lists for rollouts.
• Provided project governance over Wipro (key project delivery partner) on all technical aspects of the project.
• Provided technical support and guidance to rollout teams assigned to sites when required.
• Updated project plans based on changing objectives, specifications and staff availability.
• Assessed project risks and developed mitigation strategies for my assigned sites to avoid potential roadblocks.
• Visited sites to conduct workshops and agree on deployment plans and Go-no-Go sign-off lists for rollouts.
• Provided project governance over Wipro (key project delivery partner) on all technical aspects of the project.
• Provided technical support and guidance to rollout teams assigned to sites when required.
• Updated project plans based on changing objectives, specifications and staff availability.
• Assessed project risks and developed mitigation strategies for my assigned sites to avoid potential roadblocks.
IT Project Manager
London Borough of Hounslow
2014-04 - 2017-01
• Managed team of 12 and ongoing technical support and infrastructure.
• Introduced structured and new strategies to drive a successful IT department.
• Outlined work plans, assessed resources and determined timelines for projects.
• Implemented robust project governance and defined project processes to ensure consistent performance for ongoing IT projects.
• Produced and maintained project plans and daily stand-ups for progress and pending issues.
• Introduced structured and new strategies to drive a successful IT department.
• Outlined work plans, assessed resources and determined timelines for projects.
• Implemented robust project governance and defined project processes to ensure consistent performance for ongoing IT projects.
• Produced and maintained project plans and daily stand-ups for progress and pending issues.
Deployment Project Manager
Tower Watson
2012-10 - 2014-03
• Management of several related work streams, implementing Windows 7 and MS Office 2007 to over 17000 users to multiple sites worldwide.
• Managed the migration and deployment plans and agreed scope with stakeholders.
• Provided effective leadership to the project teams, ensuring appropriate actions taken to prevent the project from deviating from the agreed tolerances.
• Ensured Go-no-Go checklist fully defined, reviewed for completion prior to scheduling appointments with teams.
• Managed risk identification, mitigation, and resolution to minimize impact on project overall success.
• Managed the migration and deployment plans and agreed scope with stakeholders.
• Provided effective leadership to the project teams, ensuring appropriate actions taken to prevent the project from deviating from the agreed tolerances.
• Ensured Go-no-Go checklist fully defined, reviewed for completion prior to scheduling appointments with teams.
• Managed risk identification, mitigation, and resolution to minimize impact on project overall success.
Technical Project Manager
ATOS
2011-11 - 2012-09
To assist the program manager with the project delivery on a Windows XP Desktop Refresh program for over 5000 users UK wide, including Scotland and Ireland.
• Managed Software implementations for Large banks like Barclays, HSBC.
• Managed the application rationalization process & deployment planning and coordination.
• Provided regular monitoring, controlling, and reporting of project progress to key stakeholders.
• Managed Software implementations for Large banks like Barclays, HSBC.
• Managed the application rationalization process & deployment planning and coordination.
• Provided regular monitoring, controlling, and reporting of project progress to key stakeholders.
Desktop Manager
Job safe Recruitment
2007-08 - 2011-10
Delivered support for over 400 desktops and laptops and managed a team of engineers and team lead.
Service Delivery Manager
British Airways
2001-01 - 2007-06
• Started with BA as a technical team lead and after 2 years started as a service delivery manager.
• Managed all the IT BAU deliverables across all UK sites and airports for BA.
• Managed all the IT BAU deliverables across all UK sites and airports for BA.
IT Team Leader
Ealing College
1998-08 - 2000-12
• Managed team of 4 engineers.
• Provided technical support to approx. 3,200 Users.
• Supporting Windows NT, Novell, and Windows 95 networks.
• Installation and configuration: Windows NT, Novell, Windows 95, TCP/IP, Office 97, BT Remote Access.
• Provided technical support to approx. 3,200 Users.
• Supporting Windows NT, Novell, and Windows 95 networks.
• Installation and configuration: Windows NT, Novell, Windows 95, TCP/IP, Office 97, BT Remote Access.
Technical support
Natron Marketing Ltd
1992-06 - 1998-01
• Managed the technical support team of five employees to better service customers.
• Provided resolutions for customer service-related issues, responded to technical issues, and troubleshot problems.
• Provided resolutions for customer service-related issues, responded to technical issues, and troubleshot problems.
Akademisk bakgrund
MBA
Anglia Ruskin University
2024-12 - 2024-12
Postgraduate Diploma
2024-12 - 2024-12
Certifikat
Google Project management
Certified SAFe 5 Agilist
AWS Solution Architect
Prince 2 Practitioner
PMP PDU training
AZURE
ITIL
PMP
MCP