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(Uppdaterat 2024-03-25)IT Manager - Process and GDPR specialist
Stockholm, Sweden
Modersmål Svenska, English, Flytande Norwegian, Mellan Russian, Portuguese
- GDPR Inventory, complience and prcoess
- ITIL, Agile, SaFe, Prince and multiple MS Certifications
- Head of IT, specialising in Operations
Kompetenser (24)
DOCUMENTATION
BUYING/PROCUREMENT
BUDGET
PROJECT PLANS
Strategic planning
QUALITY ASSURANCE
CAE
FIRST LINE
ITIL
PURCHASING
B2B
GDPR
COACHING
SERVICE DESK
Project Management
INVOICING
Microsoft 365 Azure products
Agile
IT Infrastructure Library
Procurement
TELEPHONY
PRINCE2
MAINTENANCE
ServiceNow
Professionell bakgrund
IT Consultant
ADVL AB
2019-01 - Pågående
Consulting assignment within Operative IT: IT head of department, ITIL & process owner, GDPR Process owner; Service Management.
Planning and optimization of IT environment and services, both ongoing and 3-5 year plans.
Customer ex: Prevent, Peltarion AB, Jesper Liljesköljd Financial
Planning and optimization of IT environment and services, both ongoing and 3-5 year plans.
Customer ex: Prevent, Peltarion AB, Jesper Liljesköljd Financial
Head of IT
Ekenhuset AB
2017-08 - 2018-12
Responsibility for all IT Services and the IT environment. Including Suppliers, contacts, purchasing and budget.
Responsibility and execution of support, back-end and acting SPOC for all systems.
Development of systems and working methods within IT in o365 products, Windows and compony wide systems.
GDPR - Company-wide data Inventory of Personal data points, Project management, documentation, implementation of changes, training. Total approx. 28 systems, 300+ devices.
Responsibility and execution of support, back-end and acting SPOC for all systems.
Development of systems and working methods within IT in o365 products, Windows and compony wide systems.
GDPR - Company-wide data Inventory of Personal data points, Project management, documentation, implementation of changes, training. Total approx. 28 systems, 300+ devices.
Head of IT
track Sweden AB
2013-02 - 2015-04
Operational manager for IT and telephony.
Budget, purchasing, invoicing and other associated financial tasks/responsibilities.
Strategic planning for the department, 1,3 and 5 years with associated project plans and budget, IT Process owner.
Responsibility, planning and execution of 15+ office moves/new openings, incl. common equipment, network, security, and local contracts as well as training of personnel and provision of documentation and site-specific tools.
All user support and back-end tasks such as orders and maintenance - Procurement followed by training of new support and operating supplier. Total approx. 35 Systems/Applications, 600+ devices (Mobile and PC)
Budget, purchasing, invoicing and other associated financial tasks/responsibilities.
Strategic planning for the department, 1,3 and 5 years with associated project plans and budget, IT Process owner.
Responsibility, planning and execution of 15+ office moves/new openings, incl. common equipment, network, security, and local contracts as well as training of personnel and provision of documentation and site-specific tools.
All user support and back-end tasks such as orders and maintenance - Procurement followed by training of new support and operating supplier. Total approx. 35 Systems/Applications, 600+ devices (Mobile and PC)
Team Manager
Teleperformance AB
2011-11 - 2013-01
Responsible for a first line Norwegian support team for private customers, aprox 18 agents.
Personnel responsibility, Payroll administration, Personnel interviews & plans, reporting, customer meetings.
Coaching, quality assurance, feedback and training sessions with individuals.
Personnel responsibility, Payroll administration, Personnel interviews & plans, reporting, customer meetings.
Coaching, quality assurance, feedback and training sessions with individuals.
Service Desk agent - Team Leader
IBM Dublin ldt
2008-04 - 2011-10
Team leader for a pool team of Danish B2B customers. Customer reporting & feedback. Responsible for implementing IBM Global delivery framework. Support agent for Swedish users within Windows, Customer-specific systems, o365, IBM systems, etc.
Certification and Courses
Certification and Courses
Certifikat
CAE (Cambridge Cert. in Advanced English)
Certification and Courses
ITIL v3
ITIL v4
Power BI Data Analyst – CL300
MS Azure Fundamentals – AZ900T00
Agile Fundamentals
Prince2 Agile Foundation