Kan vara tillgänglig
(Uppdaterat 2023-05-03)IT Management konsult
Gävle, Sverige
Modersmål Svenska, Flytande English
- IT Service Management
- IT Projektledning
- Business Development
Kompetenser (25)
OPERATIONS
SERVICE DESK
ITSM
CUSTOMER SERVICE
PROBLEM-SOLVING
IT Service Management
PROCESS IMPROVEMENTS
ORGANIZATIONAL CHANGE
EDUCATING
ITIL
IT Infrastructure Library
Change Management
CORPORATE STRATEGY
CUSTOMER SERVICE ORIENTED
Business Intelligence
Agile
MENTOR
IT Project Manager
Agile Methodologies
Scrum
Office 365
IT Project Management
Microsoft Office 365
ServiceNow
RETAIL SALES
Sammanfattning
Versatile IT service and project management professional with 10+ years of success helping clients navigate IT landscape as process oriented ITIL specialist with expertise in IT Management, service design and project delivery. Proven track record of monitoring and maintaining integrity of client systems, leading development and implementation of action plans facilitating improved IT services. Equally capable of collaborating effectively with cross-functional project teams or working independently to enhance performance and increase profitability. Engaging communicator in both Swedish and English, able to forge solid relationships with key internal and external stakeholders and foster collaborative partnerships across multiple operations.
Professionell bakgrund
2021-01 - 2022-12
- Managed services and projects within the Business Intelligence area at SMR Data & Analytics, overseeing daily operations of two Data Warehouses and related services. Supervise and mentor two internal resources and outsourced support team, setting and enforcing standards for IT practices and operations.
- Developing and setting practices and processes for ITSM in new organization, including Handover to Operation, Service Model and Delivery Model.
- Developed and implemented the Service Catalog in ServiceNow * Lead delivery of data catalog implementation, retirement of legacy reporting service and manage data warehouses during huge organizational change.
- Maintain effective client relationships, liaising with stakeholders in present environment whilst department shifts technologies.
2020-08 - 2020-12
2018-10 - 2020-08
Played key role implementing improvements, solutions, and processes to bridge gap between legacy mail environment and Microsoft O365. Managed collaboration between O365 Team and Identity and Access Management Team, as well as third-party integration and configuration of mail service.
- Co-ordinated systems migration to O365 for multiple lines of business, developing process and managing transition projects related to functional mail service offerings.
- Led cross-functional process improvements to mail-enabled products.
2016-01 - 2018-01
2014-01 - 2016-01
2010-01 - 2014-02
Akademisk bakgrund
2006-01 - 2008-01