Kan vara tillgänglig
(Uppdaterat 2024-09-07)Head of data and AI
Berlin, Germany
Modersmål Finnish, English, Flytande German, Mellan French, Svenska, Russian
- Team Management
- Project Management
- Artificial Intelligence
Kompetenser (41)
Business Intelligence
DATA ANALYST
DATA ANALYTICS
Project
BI
Business Analyst
CUSTOMER INTERACTION
PREDICTIVE ANALYTICS
Stakeholder managment
ADVANCED ANALYTICS
Power BI
BUSINESS INSIGHTS
Delivery
Artificial Intelligence
Machine Learning
BUSINESS DEVELOPMENT
CLIENTS
ETL
Generative AI
SAAS
BUDGETING
TEAM MANAGEMENT
DATA EXTRACTION
Project managment
SCHEDULING
Migration
BUDGET
ONLINE ANALYTICAL PROCESSING
GOVERNANCE
Data Management
DOCUMENTATION
Change Management
COLLECTION
DATA CLEANSING
DATA SOURCES
SOFTWARE AS A SERVICE
PRINCE2
OPERATIONS
Natural Language Processing
NLP
DATA WAREHOUSES
Sammanfattning
An experienced IT leader with strong hands-on knowledge of data analytics and AI and good people, project and stakeholder management skills.
Professionell bakgrund
2014-01 - Pågående
- Solving clients' business needs; churn, revenue growth, cross-selling, business insights, segmentation and dynamic customer interaction with BI and AI
- Running outsourced advanced analytics (descriptive, predictive and prescriptive) for several companies starting from framing the questions, accessing and processing the data and interactive visualisations and ensuring smooth reliable data operations
- Build for Shangri La and Hyatt hotels and OCBC bank a machine learning model to quantify the impact of each customer interaction impacts customer experience and customer value using Azure, xgboost, SHAP
- Advised MSC Cruises (Jun-19 - Feb-20) on how collect and analyse data on how customers use and like the new digital interaction channels including voice chat bots
2024-06 - 2024-07
- Leading a project to introduce AI to increase customer understanding and anticipate their needs in order to lower the support costs
2023-06 - 2024-03
- Responsible for the transformation of EnBW B2C sales into an agile data-driven organisation (“Build-Measure-Learn”) – reporting to the Head of Digital Capabilities
- Led AI and data analytics projects in churn prevention, next best action, intent recognition…
- Quantification of business impact of each capability and investment and ensuring that all the contribution of all the activities, journeys and processes can be reliably measured
- Attribution of monetary benefits to solutions and prioritisation IT investments based on expected ROI
- Enablement of the business teams to use data and AI in daily decision making
2022-08 - 2023-02
- headed team of 8 responsible for e-commerce and e-care reporting, analyses, sales and click through rate optimisation, A/B-testing and personalisation using tags, Tableau, Adobe Analytics, Target and CDP and development projects
2021-07 - 2022-02
- managed a team of 7 responsible for production data sources, quality, pipelines, cloud data lakes, stakeholder, and vendor management
- managed a cloud migration project
- improved the reliability of the daily IT operations and processes
2019-02 - 2019-12
2013-06 - 2015-05
- Led all the aspects of the company and a team of 5
- Developed the concept, tested the product-market-fit and build the company strategy * Coded the prototype (R, MS ML studio and Azure cloud services, ETL scripts, REST APIs, Git)
2010-11 - 2013-12
- Leading telecom ETL and predictive analytics SaaS solution provider
- Managed daily BI and AI solutions business and operations across the Middle East and Africa
- Headed a team of 8 including data scientist, consultants, project managers and sales - decreased churn for a client by 13% and increased revenue per touch by 300% by choosing the right customers to target
- Sold and managed the delivery of BI and predictive analytics services such as; churn prediction, churn prevention, best next product, demographics and interest segmentation, new customer acquisition, upsell, revenue boost, fraud detection, fault prediction, real time customer experience management and network optimization
- Managed the integration of external (Oracle CRM, MS data warehouses, SQL and NoSQL, batch and real-time) and internal data sources, the design ETL/ELT scripts and data architectures (project teams of 10-30 engineers)
1998-11 - 2010-09
- Headedd technical sales teams to promote Nokia's solutions to telecom operators and to find optimal solutions to fulfil customer needs
- Line manager to a technical team of 28
- Responsible for innovation collaboration with global mobile operators, IT vendors and content providers for new mobile internet services and apps
1995-06 - 1998-10
- Run large IT and telecom implementation projects for CRM, billing systems on time and in budget
- Head of daily operations - 6 direct reports plus team members from other departments and vendors
- Business requirement collection, project planning, budgeting and resourcing, change management, stakeholder communication, vendor and subcontractor management.
1992-01 - 1995-05
SW development (C, C++), documentation and testing for mobile network elements
2024-04 - 2024-10
· Designed and consulted on the implementation of a virtual customer service agent to handle automatically customer enquiries and booking changes over chat using Llama large language model, RAG vector data base including tuning the models, safeguards and continuous monitoring running in Azure cloud
· Management of various project streams including technical, content, communication and marketing
· The solution handles up to 90% of the requests automatically end-to-end with high customer satisfaction
· https://www.becustomersmart.com/vcsa-tester
Akademisk bakgrund
1987-01 - 1993-01