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(Uppdaterat 2020-03-31)Dynamics 365 (medior)
Copenhagen, Denmark
Nybörjare English, Spanish, Portuguese
- Microsoft Office 365
- Microsoft Dynamics 365
- Microsoft Dynamics CRM
Kompetenser (31)
DYNAMICS CRM
DYNAMICS
JavaScript
EXCHANGE
INTEGRATION
MAINTENANCE
MICROSOFT EXCHANGE
COLLECTION
CRM
Business Intelligence
TECHNICAL SUPPORT
MICROSOFT DYNAMICS
HEALTHCARE
MICROSOFT DYNAMICS CRM
PRIMAVERA
BI-LINGUAL
CUSTOMER INTERACTION
PHOTOSHOP
HELPDESK
SYSTEMS PROGRAMMING
Bootstrap
RELATIONSHIP MANAGEMENT
OPERATIONS
Application Support
BILINGUAL
PHP
INTEGRATOR
Marketing
SURETRAK
CUSTOMER RELATIONSHIP MANAGEMENT
HTML
Professionell bakgrund
Technical Support Engineer
Capgemini Portugal
2019-04 - Pågående
PROJECT SCOPE:
Migration and implementation of a CRM solution to provide an exclusive CRM platform for seven strategic
market units. This CRM solution aims to support and provide a common sales process and a common complaints
management process for 5000 users in 80 different countries.
PERFORMED FUNCTIONS:
As a member of the managed services team, I served as the main interface for managed services accounts, working
closely with client executives and delivering services and support ticket management, and performed support
ticket management and contact Microsoft to resolve technical issues.
TECHNOLOGICAL ENVIRONMENT
Microsoft Dynamics 365
Migration and implementation of a CRM solution to provide an exclusive CRM platform for seven strategic
market units. This CRM solution aims to support and provide a common sales process and a common complaints
management process for 5000 users in 80 different countries.
PERFORMED FUNCTIONS:
As a member of the managed services team, I served as the main interface for managed services accounts, working
closely with client executives and delivering services and support ticket management, and performed support
ticket management and contact Microsoft to resolve technical issues.
TECHNOLOGICAL ENVIRONMENT
Microsoft Dynamics 365
CRM Consultant
Capgemini Portugal
2018-08 - 2019-12
PROJECT SCOPE:
CRM implementation on Dynamics 365 to support all social network connections between the company and its
partners, covering marketing campaigns and integration with internal applications. A mobile app solution was
developed to provide customer interaction with the CRM.
PERFORMED FUNCTIONS:
Customization and configuration of a CRM solution; monitoring of CRM services; implementation of JavaScript
solutions; analysis and maintenance of software integrated with CRM; communication with the customer to solve
support cases.
TECHNOLOGICAL ENVIRONMENT
Microsoft Dynamics 365
CRM implementation on Dynamics 365 to support all social network connections between the company and its
partners, covering marketing campaigns and integration with internal applications. A mobile app solution was
developed to provide customer interaction with the CRM.
PERFORMED FUNCTIONS:
Customization and configuration of a CRM solution; monitoring of CRM services; implementation of JavaScript
solutions; analysis and maintenance of software integrated with CRM; communication with the customer to solve
support cases.
TECHNOLOGICAL ENVIRONMENT
Microsoft Dynamics 365
Portal Developer
Capgemini Portugal
2019-03 - 2019-08
PROJECT SCOPE:
Implementation of a web portal that allows the sharing and collection of information with CRM - Dynamics 365 for government regulator
PERFORMED FUNCTIONS:
As a frontend portal developer on the IT team, I contributed to various flows of the portal implementation projects,
collaborated with the various team members, developed and implemented project activities to achieve the project and client goals and completed the tasks assigned on time and regular status reports to the Leader.
TECHNOLOGICAL ENVIRONMENT
Microsoft Dynamics 365
MOD_agap2IT_003_R3_1217_DDC EN
3
DETAILED FILE OF COMPETENCES
Implementation of a web portal that allows the sharing and collection of information with CRM - Dynamics 365 for government regulator
PERFORMED FUNCTIONS:
As a frontend portal developer on the IT team, I contributed to various flows of the portal implementation projects,
collaborated with the various team members, developed and implemented project activities to achieve the project and client goals and completed the tasks assigned on time and regular status reports to the Leader.
TECHNOLOGICAL ENVIRONMENT
Microsoft Dynamics 365
MOD_agap2IT_003_R3_1217_DDC EN
3
DETAILED FILE OF COMPETENCES
CRM Consultant
Capgemini Portugal
2018-02 - 2018-07
PROJECT SCOPE:
One of the biggest healthcare companies working in Portugal (group of more than 15 healthcare units) realized
that they needed to improve their relationship with customers, we spear-headed an initiative that saw the implementation of Dynamics CRM, Dynamics Marketing and social listening. With this system in place our
customer can provide a better service, reaching customers in new channels (social networks) and optimize
communication between contact center operators and customers.
PERFORMED FUNCTIONS:
As a member of the support team it was my responsibility fielding, diagnosing and clarifying client requests; setting
client expectations; and managing issue resolution across departments in accordance with these expectations.
TECHNOLOGICAL ENVIRONMENT
Microsoft Dynamics 365
3. Education and Languages
One of the biggest healthcare companies working in Portugal (group of more than 15 healthcare units) realized
that they needed to improve their relationship with customers, we spear-headed an initiative that saw the implementation of Dynamics CRM, Dynamics Marketing and social listening. With this system in place our
customer can provide a better service, reaching customers in new channels (social networks) and optimize
communication between contact center operators and customers.
PERFORMED FUNCTIONS:
As a member of the support team it was my responsibility fielding, diagnosing and clarifying client requests; setting
client expectations; and managing issue resolution across departments in accordance with these expectations.
TECHNOLOGICAL ENVIRONMENT
Microsoft Dynamics 365
3. Education and Languages
Akademisk bakgrund
Masters in Information and Business Systems
Universidade Aberta
2019-01 - 2024-12
Certifikat
Course / Certification
Certified in Technical Specialist in Technologies and Systems Programming