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(Uppdaterat 2022-07-26)D365 Consultant, Business Analyst
Tampere, Finland
Modersmål Finnish, Flytande English
- 10+ years Dynamics Sales, D365 Sales
- Ability to make consulting, implementations and project management
- Very good system training skills
Kompetenser (18)
GREAT ATTITUDE
MS DYNAMICS CRM
CUSTOMER SERVICE ORIENTED
MICROSOFT DYNAMICS CRM
DYNAMICS CRM
SALES CONSULTING
CRM
CUSTOMER ENGAGEMENT
SYSTEM DEVELOPMENT
Financial and Asset Mangement
CUSTOMER SERVICE
CUSTOMER RELATIONSHIP MANAGEMENT
SALES SPECIALIST
SALES TRAINING
System Integration
Project Management
RETAIL SALES
SME
Sammanfattning
I’m a customer-oriented CRM -specialist and a confident and collaborative team leader, whose passion is to guide organizations toward a better customer experience. I have a versatile career which centrum is customer relationship management in different formats.
In my work history, I have had an opportunity to help organizations by implementing CRM-systems and creating customer-oriented environments with high-quality results. During this road, I’ve got acquainted with different sizes of companies in many industries.
Professionell bakgrund
2021-02 - Pågående
To keep up my D365 skills and learn new, I established Osito Consulting, which offers customer- related software consulting and helps organizations improve their customer-related processes and systems.
In my work history, I have had an opportunity to help organizations by implementing CRM-systems and creating customer-oriented environments with high-quality results. During this road, I’ve got acquainted with different sizes of companies in many industries.
2021-03 - Pågående
2021-05 - Pågående
Configurations, migration planning, and customer relationship consulting for the financial sector company
2022-04 - Pågående
Configurations, migration planning, and customer relationship consulting for the large Finnish financial sector company.
2022-01 - 2022-01
2019-11 - 2021-09
2020-05 - 2021-09
As a CIO, I was the playmaker. My job was to ensure that the IT team could achieve its full potential. For me, it meant that the team consists of the right tools, a great attitude, and competent people. In addition to administrative work, I kept in touch with all our suppliers and cooperation partners. And of course, my responsibility was to monitor our cost structure and be part of the executive board.
2010-01 - 2019-01
Operative leading, project management, and continuous services for large-scale of Customer Experience system projects. Consulting and developing MS D365 CRM and ERP systems and integrations between systems.
At Digia Finland, I was an MS D365 -consultant and a senior project manager. Working in a deliverer site meant that I had multiple projects simultaneously. The work was hectic but very educational, and I enjoyed learning new things, new industries, and developing high-class solutions for all my customers. In Digia's CRM team, I was an active player and always gave my input to improve the team.
2014-05 - 2015-08
In Model IT, I worked as a Microsoft CRM consultant for asset- and fund management companies.
I was the first level contact for all our customers and my job was to define customers' needs to our development team. I also developed a CRM system and made SQL-based reports for our customers. Customers are financing companies.
2008-12 - 2014-04
2005-05 - 2008-12
2022-02 - 2022-03
D365 training sessions for a large Finnish IT-company.
Akademisk bakgrund
2022-07 - 2015-01
2005-08 - 2011-05
Certifikat
2019-10
2019-10
2018-12
2018-08
2018-08