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(Uppdaterat 2020-05-06)Customer Success & Operations Manager
Stockholms län, Sweden
Nybörjare Chinese, Svenska, English, Russian
- Operations Management
- Project Management
- Product Management
Kompetenser (19)
SALES OPERATIONS
OPERATIONS
B2C
SCHEDULING PROCESS
SALES REPRESENTATIVE
SALES FUNCTION
INTERPRETER
ILLUSTRATOR
Recruitment
WAITRESS
B2B
SharePoint
CASHIER
DENTAL ASSISTANT
STAFFING
OPERATIONS MANAGER
SCHEDULING
CHEMISTRY
ILLUSTRATION
Professionell bakgrund
Operations Manager
KRY
2018-04 - Pågående
April 2018-
I initially worked with a team of doctors before I shifted to the newly released psychology department in mid-May 2018.
As a team member of the operational department, I controlled the growth management and assured that our admin staff
conducted a consecutive and beneficial scheduling process. As being in charge of a large team, I performed different HR tasks
that can be relevant for employees and held performance talks regularly as well as salary reviews.
Besides handling and being fully responsible for my team - I also worked closely with our Business Developers and cross-
functional teams in R&D, analyzing and evaluating the competitive environment and product metrics to determine the right
features and opportunities for our in-house as well as external users.
I initially worked with a team of doctors before I shifted to the newly released psychology department in mid-May 2018.
As a team member of the operational department, I controlled the growth management and assured that our admin staff
conducted a consecutive and beneficial scheduling process. As being in charge of a large team, I performed different HR tasks
that can be relevant for employees and held performance talks regularly as well as salary reviews.
Besides handling and being fully responsible for my team - I also worked closely with our Business Developers and cross-
functional teams in R&D, analyzing and evaluating the competitive environment and product metrics to determine the right
features and opportunities for our in-house as well as external users.
Jr Staffing Coordinator
2018-01 - 2018-04
Main responsibilities; IT management.
Project management, maintenance, and implementation of new processes that affected and involved all technical aspects and workspaces that our medical personnel used in their daily work. I had the full responsibility to deliver agile support and incident
control, that also included a close collaboration with our R&D teams.
Project management, maintenance, and implementation of new processes that affected and involved all technical aspects and workspaces that our medical personnel used in their daily work. I had the full responsibility to deliver agile support and incident
control, that also included a close collaboration with our R&D teams.
Sales Operations Manager
NOWO
2017-02 - 2018-01
In my role as Sales & Operation Manager, I had development and product ownership of the sales function in the NOWO app.
I worked as a cross-function for both sales and customer success, being the point of contact for all B2B and B2C offerings that
were offered in the product. During this time, I established and maintained relationships with over 800 vendors around the world.
As a product owner, I worked closely with a remote development team, making sure that the technical product worked
smoothly for our customers and handled all the content that was presented in the app. I was the project lead for a plugin launch
that was released for all browsers.
I worked as a cross-function for both sales and customer success, being the point of contact for all B2B and B2C offerings that
were offered in the product. During this time, I established and maintained relationships with over 800 vendors around the world.
As a product owner, I worked closely with a remote development team, making sure that the technical product worked
smoothly for our customers and handled all the content that was presented in the app. I was the project lead for a plugin launch
that was released for all browsers.
Second Line IT-Support/IT-technician
MTR Nordic
2016-04 - 2017-02
Internal IT-technician, project management.
Administration and IT system ownership as well as the recruitment of contractors. Supported our 4 subsidiaries with 5000
employees together with a team of 3 people and was in the IT lead when launching/taking over a new company.
Administration and IT system ownership as well as the recruitment of contractors. Supported our 4 subsidiaries with 5000
employees together with a team of 3 people and was in the IT lead when launching/taking over a new company.
Marketing and Events Consultant
Atea Sweden AB
2016-01 - 2016-11
I worked in the marketing team of 4, planning and executing 2 main events and conferences in the IT and Tech sector. One of the main events that I was involved in was Atea Bootcamp, IT-conference for CEOs, and CTOs from all different sectors. I
handled the main contact with our largest customers such as Microsoft, Dell, IBM, and many more, and helped them plan their
exhibitions and seminars during the conference.
handled the main contact with our largest customers such as Microsoft, Dell, IBM, and many more, and helped them plan their
exhibitions and seminars during the conference.
Office Manager/Dental Assistant
Praktikertjänst AB
2014-01 - 2014-12
Russian interpreter for our patients.
Cashier, administration, staffing of dentists and part time dental assistant.
Cashier, administration, staffing of dentists and part time dental assistant.
Cashier and hospitality waitress, beside serving our customers
McDonalds
2010-01 - 2014-01
I also sampled new products and collected feedback about our
food, restaurant and standards.
Big Shark AB
Cashier, waitress and staff responsibility of a team of 8 people.
Space Records
Cashier and sales representative.
Illustrator
Various design and illustration project, created logos and build websites.
Atlas Assistans
Personal assistant for disabled people.
food, restaurant and standards.
Big Shark AB
Cashier, waitress and staff responsibility of a team of 8 people.
Space Records
Cashier and sales representative.
Illustrator
Various design and illustration project, created logos and build websites.
Atlas Assistans
Personal assistant for disabled people.
Akademisk bakgrund
Royal Institute of Technology
Royal Institute of Technology
2024-05 - 2024-05
Nacka Gymnasium/Secondary school
Nacka Gymnasium/Secondary school
2024-05 - 2024-05