Coach, Product owner and Change lead

Helped organisations succeed with business critical and cross-functional change projects in order to ensure the organisation is better positioned to achieve long-term objectives. Focused on agile transformation, organisational development and change management in various industries covering project management, process development and implementation, coaching and facilitation. Engaged as an Agile coach to enable and carry out the agile organisation development within Centigo's business unit, Business Transformation.

Agile transformation - Clas Ohlson
Clas Ohlson needed support in the implementation of Agile ways of working within the team developing and operating the e-Commerce solution. Emma joined as Coach and Project Manager and quickly built a strong trust with the client, which helped drive the change. With the ability to get a good overview of the organisation, Emma identified challenges realising the value of implementing agile when the team collaborated with multiple areas of the organisation. This led to the initiation of an organisational wide Agile transformation based on the SAFe framework. Emma was supporting the start-up phase with valuable insight from both business and IT, and how a new e-Commerce organisation could be set up.

e-Commerce platform upgrade - Clas Ohlson
Clas Ohlson also needed support during their e-Commerce platform upgrade and site redesign and Emma as a Coach and overall Project Manager. She directly led and coached the onshore team of 20 people, drove the overall activities and facilitated sprint events. Emma worked closely with the Product Owner on requirements and prioritization to ensure the project stayed focused and on track. She had a key role in bridging between the Project Manager and development teams in India that helped ensure strong collaboration between the onshore and offshore teams.

Organisation and product development - Dahl
Emma joined Dahl to take lead on the development of the EDI solution and make it part of e-Commerce offering and a strong contributor to the online business. Emmas was responsible for analysing current processes and roles, design and implement a new organisation with Agile ways of working, as well as development and support channels through Jira. As a result two new roles were created and the collaboration between business and IT improved substantially, which in turn led to improved customer satisfaction.

As part of the project, Emma facilitated a pilot and completed an as-is customer journey mapping focusing on all sales channels including e-Commerce, physical shops and direct sales. The customer journey was based on insights from several customer interviews and created a better understanding of the customers' needs and behaviours when developing the different channels.

Sourcing technical solution - Dahl
Emma was also responsible for an evaluation of the sourcing of the EDI solution and the current integration platform. Emma drove the whole process from evaluation of which sourcing solution to invest in, how to implement it and coordinated the necessary activities from start to end of the implementation of a new integration platform.

Change management - Saint Gobain Distribution Sweden (SGDS)
Emma worked as a Change Lead during an HR-system implementation at SGDS. She was responsible for target group and impact analysis, as well as planning and carrying out activities to meet the target group's needs throughout the change journey.

Market analysis ERP solution - Green Cargo
Emma helped Green Cargo in a market analysis to identify and evaluate potential ERP systems for procurement. One part of the business was in urgent need of finding a sustainable and long-term solution and within a month Emma gathered the requirements from the business and completed the evaluation.

Skills and Tools
- Agile principles and methodologies
- Project management
- Product development
- Change management
- Facilitation
- Coaching
- Process design and implementation
- Roadmap planning and prioritization
- Design thinking
- User story mapping
- Market analysis and research
- RFI, RFP, RFQ
- TFS, Azure DevOps, Jira

Senior Oracle functional consultant focusing on Education, Testing and Change Management initiatives on ERP implementations. Collaborated with Solutions Architecture teams, as well as CTO's, CFO's and Financial Controllers to interpret fit-gap analysis, and collect local and statutory requirements to define and document business procedures and configuration requirements. Delivered blended ERP learning solutions, facilitated workshops and communicated change messages to effectively manage global end-user adoption of ERP environments in multinational companies.
 

Emma was part of the global finance transformation and implementation of Oracle EBS R12 at Marsh and McLennan Companies, world leading insurance brokerage and risk management firm. She had a central role as Business Analyst and Change Lead for the Procure to Pay (P2P) workstream to ensure successful end-user adoption of 750+ key users and ROI in 20+ countries. Emma consulted and implemented the Oracle User Productivity Kit (UPK) and Knowledge Center to efficiently reach out to 60,000 employees worldwide. Emma supported the client through six regional rollouts over 2,5 years; first in the APAC region based in Sydney and later on transferred to London to continue with the EMEA region.

Skills and Tools
- Change Management
- People Management
- Coaching
- Training
- Facilitation
- Business Analysis
- User acceptance testing (UAT)
- Project Management

Oracle functional consultant focusing on Education, Testing and Change Management services. Collaborated with consultants and developers to collect and interpret information. Analysed business procedures and training requirements to determine types of documentation needed. Developed customized training content for client end-users and employees. Delivered blended ERP learning solutions: web-based training, instructor-led training, and Train the Trainer sessions.

Emma supported Symantec's upgrade of Oracle EBS R12 as a business analyst and training facilitator to ensure end-user adoption worldwide. Emma helped with analysis and documentation of business processes, development of training material, preparation for "Train-the-Trainer" sessions and was part of the end-user support team during the go-live period.

As a Training facilitator, Emma planned and conducted training on Oracle UPK for the internal staff at CamelBak. She provided best practices for using UPK to help ensure CamelBak got the most out of using the tool.

Emma also supported both the canadian energy company ATCO as well as the american pharmaceutical company Parexel during their Oracle R12 upgrades. She developed new business procedures and created training material to ensure end-user adoption for both companies.

Skills and Tools
- Training
- Facilitation
- Business Analysis