Erfaren IAM/ITSM Projekt-/Programleder

Based in Køge, Denmark
Speaks French (2), Danish (5), Swedish (3), Norwegian (3), English (5), German (2)
- 5+ års erfaring med IAM, IGA projekt- og programledelse
- 10+ års erfaring med IT ledelse (Drift/Support/Servicedesk)
- 10+ års erfaring med ITIL/ITSM (PM, product owner, process consultant)

Available ASAP

Updated 2020-12-01

Skills

PROGRAM MANAGER
DIRECTOR LEVEL
HELPDESK
BUDGET MANAGEMENT
PROJECT MANAGEMENT
BUDGET
BUSINESS CASE
OPERATIONS MANAGER
SHARED SERVICES
VENDOR MANAGEMENT
IGA
OPERATIONS
GOVERNANCE
CHANGE MANAGEMENT
IT SUPPORT
SATISFACTION
ITSM
PROCESS DEVELOPMENT
IAM
MULTI-FACTOR AUTHENTICATION
INTEGRATION
MFA
OFFSHORE
CHANGE AGENT
OPTIMIZATION
PAM
TECHNICAL SUPPORT
BUSINESS CASE DEVELOPMENT
INTEGRATOR
SSO
HANSEN
INSURANCE BUSINESS
INSTRUCTOR
AP
FINANCE
CSC
ERP

Summary

Executive summary

Project- and Program manager experience within IAM (IGA, PAM, MFA), ITSM (IT Services, Service catalogue etc.) and outsourcing

Infrastructure/ operations manager experience (customer and vendor)

Outsourcing and vendor management experience – as Project/Program manager, Client manager and SDM 

Process experience from ITSM and IAM projects

Building and managing IT Service delivery organisations in large national and international companies – cost effective and best in class

Align Service delivery model to business needs (SLM/BRM)

IT manager and interim manager at director level

Shared Service (SSO) experience cross business units (FSSC, HR, IT) – based on shared SM platform (same SLA, KPI etc.)

My Story in Brief

+20 years’ experience in private/public sector – customer/vendor site – since 2013 independent consultant

Service catalogue experience (project lead: strategy, service portfolio, PM, stake holder/communication, implementation etc.)

IAM experience – Transition and process, stake holder management

Played key roles within Service Delivery in both private and public sector - in large national and global companies. 

Managed projects to simplify, streamline and globalize Service management processes (ITIL) cross large IT organisations. 

Implemented global 24x7 ServiceDesk including org. optimization. 

Experience in global Shared services cross business units (HR, Finance, IT) – using common Service management platform (SLA & KPI).

Worked with outsourcing on national/global accounts, as SDM and SLM

Personal skills

Collaboration skills (team-oriented)

Structured, logical thinker, service & change minded

Goal and results oriented (business mindset) 

Good listener (empathy)

Innovative, visionary (see opportunities), Dedicated and trustworthy

Professional Experience

Program manager IAM
Ørsted
2019-02 - 2020-12
Program manager
Copenhagen Airports
2018-02 - 2018-10
Project manager (IAM)
BEC
2017-12 - 2018-02
Transition and Process consultant (IAM)
Nordea
2016-08 - 2017-11
Service catalogue project (PM)
Nordea
2015-09 - 2016-07
Director, owner
STEPSAHEAD
2013-04 - Present

Academic Background

Mat/Fys student
Sorø Akademi
1977-08 - 1980-06

Certifications

Scrum master
2019-04

GDPR
2017-10

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